Beschreibung
Position: Technical SupportLocation: Lisbon, Portugal
Job type: Permanent
Language: Finnish or Dutch
Main Responsibilities:
• Act as the primary country contact for customers on all escalations
• Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
• Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
• Facilitate or escalate customer issues and complaints, both internally and externally
• Co-ordinate all consumable calls in order to enable dispatch of Client& Multi-vendor consumables to customers
• Co-ordinate all Break/Fix calls in order to enable dispatch of Client& Multi-vendor engineers to customers
• Liaise with Various Helpdesks, Client and Third Party Service Providers escalating through these avenues to close
• Flexibility to take on additional tasks as directed by Team Lead
• Validate Customer details and requirements on data entry, categorize and deal with appropriately
• Maintain accurate database information
• Obtain call closures details on all dispatched calls
Candidate Education:
• High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate
• Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
Candidate Background:
• Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
• Effective interactive skills and ability to work as part of a team
• Ability to communicate with accuracy and clarity both verbal and written in Norwegian.
• Able to control interactions with customers using persuasion and influencing skills
• Aptitude for understanding and solving problems in a methodical and logical manner
• Willing to assume responsibility for customer problems
• Able to maintain and project a helpful and courteous attitude in any circumstances
Resilient under pressure and adaptable to unseen work demands
• Flexible attitude towards working patterns including early starts, & Bank Holidays