Beschreibung
For one of our clients in Düsseldorf we’re looking for a freelance Access Control Consultant for RCM and UAM:Project description:
Improvement of Role compliance and maintenance (RCM) and User Access Management (UAM) governance. The area consists of predominantly SAP based solutions (SAP ISU, SAP CRM, SAP ERP, SAP BW on HANA, etc…), following the ITIL V3 (V4) framework.
Tasks:
RCM – Role compliance and maintenance
Review and redesign the Change management process in RCM area – map the process, identify gaps, implement improvement. Aims:
Create transparency by evaluating requirements
Establish clear communication channels (Users, IT, suppliers)
Definition & setup of transparent and reliable reporting (e.g. KPIs)
Steer stable & transparent effort and cost management – efficient use of Solution Manager
Manage all suppliers for improved cooperation & coordination
Review and redesign the Incident & Problem management process in RCM area – map the process, identify gaps, implement improvement. Aims:
Definition & setup of transparent and reliable reporting (e.g. KPIs)
Definition of SLAs towards end users and SLAs with suppliers (underpinning contracts)
Manage all suppliers for improved cooperation & coordination
Establish clear communication channels (Users, IT, suppliers)
UAM – user access management
Review and optimization of the Incident & Problem management process in UAM area – map the process, identify gaps, implement improvement. Aims:
Define & set up clear categorization of tickets (Service requests vs Incidents)
Analysis of 2nd and 3rd level incidents in case of escalation – identification of patterns & definition of efficient reaction “modus operandi”.
Analysis of the cooperation with suppliers and steer improvement of collaboration
Definition & setup of transparent and reliable reporting (e.g. KPIs)
Establish clear communication channels (Users, IT, suppliers)
Review and optimization of the Requirement management process in UAM area – map the process, identify gaps, implement improvement. Aims:
Define & set up clear categorization of tickets (Service requests vs Incidents)
Review and redesign of Service Request process and processing of these in respect to use of GRC system for AC (Roles, efforts..)
Define & manage clear differentiation between Service Requests, CRs and Project requests
Analysis of requirements in case of escalation – identification of patterns, review of controlling model
Definition & setup of transparent and reliable reporting (e.g. KPIs)
Project start: October 2019
Project duration: 6+ months
Project location: Düssledorf
Project language: English and German