Beschreibung
Level 2 Mac Desktop/IT Support - German Speaking
Location: Guntramsdorf, Austria
Job Type: Contract
Job Description:
- Provide specialized hardware/software/network problem diagnosis/resolution for customer's end users (specialized Office Support/Blackberry/VPN)
- Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution
- Administer and provide User Access and Exit controls
- Experience in Administration of Macintosh base environment
- Experience in supporting production environment comprising of MAC machines
- Good hands on experience on MAC OSX Snow Leopard, OS Lion, Mountain Lion & Mavericks
- In depth knowledge of Apple Mac client and server operating systems
- Client Management tools such as Apple Remote Desktop, Deploy Studio, Package maker, FileWave & Casper would be a plus
- Should be able to manage Open/Active Directory integration
- Knowledge of Scripting, programming and other languages (Python, Ruby, C, C++, Objective C) would be a plus
- Basic knowledge of Windows base
- Willing to work in Shifts