Oracle Service Manager

Vertragsart:
Vor Ort
Start:
ASAP
Dauer:
6 Months
Von:
Whitehall Resources Ltd
Ort:
Wien
Eingestellt:
12.04.2018
Land:
flag_no Österreich
Projekt-ID:
1536805

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Oracle Service Manager required by Whitehall Resources for a 6 Month contract to be based in Vienna. My client are happy to consider a UK based resource who will work 4/5 days on site in Vienna. My client require an Oracle Service Manager who can manage the ERP service operations hands-on, drive team efficiency and help to manage an outsourcing project. The Service Manager will be the key-contact for business stakeholders & service management with regards to all kinds of operational aspects for the hosted ERP-Solution. The candidate will manage the overall service for Italy & Austria.

Role Duties:

* Managing business stakeholder satisfaction and support business initiatives by being the key-contact for all kind of operational initiatives
* Ensuring the SLA's and KPI's are met
* ITIL Process ownership and minimising the downtime of services through event management
* Participate in an on-call roster supporting the business 24/7 on incidents being critical to maximise system & services availability
* Ensure timely identification of root causes of incidents and implementation of preventions as a part of the problem management process
* Proactive risk assessment of systems and services to identify requirements for availability improvements
* Supporting the GSI-Delivery Teams with non-functional requirements and acceptance criteria
* Assessment and final approval of production changes in conjunction with the Release- & Production-Planning-Team