Beschreibung
Oracle Service Manager required by Whitehall Resources for a 6 Month contract to be based in Vienna. My client are happy to consider a UK based resource who will work 4/5 days on site in Vienna. My client require an Oracle Service Manager who can manage the ERP service operations hands-on, drive team efficiency and help to manage an outsourcing project. The Service Manager will be the key-contact for business stakeholders & service management with regards to all kinds of operational aspects for the hosted ERP-Solution. The candidate will manage the overall service for Italy & Austria.
Role Duties:
* Managing business stakeholder satisfaction and support business initiatives by being the key-contact for all kind of operational initiatives
* Ensuring the SLA's and KPI's are met
* ITIL Process ownership and minimising the downtime of services through event management
* Participate in an on-call roster supporting the business 24/7 on incidents being critical to maximise system & services availability
* Ensure timely identification of root causes of incidents and implementation of preventions as a part of the problem management process
* Proactive risk assessment of systems and services to identify requirements for availability improvements
* Supporting the GSI-Delivery Teams with non-functional requirements and acceptance criteria
* Assessment and final approval of production changes in conjunction with the Release- & Production-Planning-Team