Beschreibung
Für unseren Kunden suchen wir eine Beratungsfirma/Consultancy die Service Now Expertise bieten kann. Keinen einzelnen Berater- Definition of Service Catalogue (technical services used by Business services consist of supplier services)
- Documentation of SLAs, KPIs and service delivery orders per Service
- Define and document functional requirements to implement Business Services in Servicenow
- Define and document functional requirements (user stories) for an end user portal (Service Portal) to be implemented in Servicenow.
- Support agile approach to implement Service Catalogue in Servicenow (implementation is not part of this request)
- Define a training concept and provide material for end user training
Technical Must have
Technical and conceptional experience with ServiceNow
Implementing a Service Portal for End user
Experienced knowledge in Service Mapping and Service Modelling as well as Service Design
Technical Nice to have
Data Discovery, Process Automation, Datawarehouse (SnowMirror) Knowhow in IT Finance and internal charging of service costs
Falls Sie zu einer Beratungsfirma/Consultancy gehören oder eine Vorschlagen möchten freuen wir uns auf Ihren Kontakt Reference :CR/074451 Duration :3-5 Monate Location : München Languages : Deutsch, Englisch emagine GmbH Carr, Ronan T : F :