Technical Support Specialist - IT Infrastructure & Field Support

Technical Support Specialist - IT Infrastructure & Field Support

£170 per day inside IR35

12 Months

Location: Hounslow - on site
Hours: Shift based - Days - 09:00 - 17:30/Nights - 23:00-07:30

We are seeking an experienced and proactive Technical Support Specialist to provide hands-on technical support for business-critical IT systems and infrastructure.

This is a varied, role combining IT support, hardware maintenance, troubleshooting, system deployments and customer engagement within a fast-paced operational environment.

You will play a key role in ensuring the availability, reliability and performance of essential technology systems, providing both on-site and remote technical support, resolving incidents and supporting infrastructure upgrades and new technology deployments.

This is an excellent opportunity for an IT Support Engineer, Field Service Engineer or Infrastructure Support Specialist looking to develop their technical expertise within a dynamic, business-critical environment.

Key Responsibilities

• Provide 1st and 2nd line technical support across hardware, software, IT infrastructure and operational technology systems.
• Diagnose, troubleshoot and resolve technical incidents within agreed SLAs, escalating complex issues to specialist engineering teams.
• Conduct preventative and corrective maintenance, including equipment inspections, system health checks, repairs and hardware replacements.
• Install, configure and commission IT hardware, software and network-connected devices.
• Support new technology deployments, infrastructure upgrades, system testing and go-live activities.
• Monitor system performance and proactively identify potential faults, service degradation and operational risks.
• Act as a key technical contact for customers and operational stakeholders, providing technical guidance and incident updates.
• Maintain accurate incident records, technical documentation, asset inventories and maintenance reports.
• Ensure compliance with relevant security, health and safety and operational procedures.
• Participate in on-call rotas, out-of-hours support and planned maintenance activities when required.

Essential Skills & Experience

• Previous experience in IT Support, Technical Field Support, Desktop Support or Infrastructure Support.
• Strong technical troubleshooting and fault-finding skills across hardware, software and IT infrastructure.
• Good working knowledge of Windows operating systems, networking fundamentals and connected devices.
• Experience supporting business-critical systems where uptime, reliability and service availability are essential.
• Ability to diagnose and resolve technical issues independently, both remotely and on-site.
• Experience with hardware installation, configuration, maintenance and replacement.
• Strong communication and customer-facing skills, with the ability to engage effectively with technical and non-technical stakeholders.
• Comfortable working independently across multiple locations in a hands-on technical capacity.

Desirable Skills & Experience

• Experience supporting self-service kiosks, automated systems, workstations, peripherals and network-connected hardware.
• Previous experience working within regulated, high-availability or business-critical operational environments.
• Familiarity with ITIL processes, incident management and IT service management tools.
• Experience with equipment commissioning, preventative maintenance and infrastructure upgrades.
• Knowledge of network troubleshooting, connectivity issues and hardware diagnostics.
• ITIL Foundation certification or relevant technical qualifications.
• Understanding of security procedures, health and safety regulations and risk assessments.

Additional Information

• The role operates within a 24/7 support environment, including on-call and occasional out-of-hours work.
• Flexibility to support planned overnight maintenance and critical incident resolution is essential.
• The successful candidate may be required to undergo relevant background and security checks.

£170 per day inside IR35

12 Month contract

London - Hounslow (on site)