Support Engineer (OPs & Applications) - Strasbourg (Relocation is a must) - Long Term Freelance
iBSC ltd
Ansprechpartner: Ahmed Nagi
Strasbourg, Frankreich
Beschreibung
Job Title: Operations & Application Support Engineer (L2)
Location: Strasbourg, France (Hybrid/ 2-3 days onsite per week)
Duration: 6-12 months rolling
Day Rate: €300 - €350 per day
Candidate MUST relocate to Strasbourg (this is non-negotiable) / this is due to security reasons
Work Arrangement, Eligibility & Key Requirements (Please Read Carefully, before reading job spec)
- Location & Hybrid Model: This role is based in Strasbourg, France with a hybrid working model / 2-3 days per week onsite in the office.
- Relocation: If you are not already based in Strasbourg, relocation is mandatory for the duration of the contract. Remote work from other EU countries is not permitted.
- On-Call: The role includes an on-call rotation (approximately 40% of the time). During your scheduled rotation, you must be available on a 24/7 basis to respond to incidents.
- EU Nationality (Strict): Due to project restrictions, only candidates holding a valid EU passport will be considered. Permanent residency cards or work visas are not accepted for this role. Please do not apply unless you hold an EU passport.
- Security Clearance: A security clearance will be required and processed after selection.
- Background Check: A criminal record check will be required as part of the submission process to the client (further details will be shared upon shortlisting).
Job spec:
About the Role
We are looking for an experienced Operations & Application Support Engineer to join a high performing team supporting critical European public sector infrastructure.
This is a freelance opportunity based in Strasbourg, focused on ensuring the stability, security and performance of large scale production systems.
Key Responsibilities
- Operational Stability: Ensure high availability, performance, and security of production systems across all environments.
- L2 Support: Investigate and resolve incidents, service requests, and technical problems within agreed SLAs.
- Monitoring: Proactively respond to alerts using observability tools and monitor application/infrastructure health.
- Maintenance: Execute corrective, preventive, and adaptive maintenance to ensure service continuity.
- Deployments: Support change, release, and deployment activities, including validation, rollback planning, and testing.
- Documentation: Maintain operational runbooks, knowledge articles, and incident records.
- Collaboration: Work closely with DevSecOps, DBA, and Architecture teams.
- Middleware: Support APIs, messaging systems, identity management, web infrastructure, and CMS platforms.
Required Qualifications
- Education: Bachelor’s degree in Computer Science, IT, or Software Engineering.
- Experience: Minimum 3 years in IT Operations/Application Support, with at least 2 years in a dedicated L2 Support role.
Technical Stack:
- Linux/Unix environments.
- Container platforms (Kubernetes/Docker).
- CI/CD pipelines and automation tools.
- Monitoring/Observability tools (e.g., Prometheus, Grafana, ELK).
- ITIL: Strong understanding of Incident, Problem, Change, Release, and Knowledge Management.
- Integration: Experience with APIs, Middleware, or Identity Management solutions.
- Soft Skills: Strong analytical, troubleshooting, and documentation skills.
Desirable
- ITIL Foundation, Linux, or Kubernetes certifications.
- Fluency in French (in addition to English).
To Apply
Please send your CV and confirmed daily rate.
Only candidates meeting the strict EU passport and relocation criteria will be contacted.