Beschreibung
We are have an immediate requirement for Service Desk Administrator role in Gdansk, Poland for Contract opportunity with one of my client.Please let me know your interest and revert me back with your CV and Salary expectations.
Looking forward to hear back from you soon.
Title: Service Desk Administrator
Location: Gdansk, Poland
Duration: 6+ Months(REMOTE Flexibility)
Responsibilities:
• Serve as the first point of contact for end users seeking technical assistance.
• Perform remote troubleshooting through diagnostic programs.
• Determine the best solution for faster resolution of end users issue.
• Educate and guide the end user through the problem solving.
• Provide information on IT products or services based on end user query.
• Record all issues and their resolution in IT ticketing tool.
• Follow-up and update end user on status and information of issue reported.
• Identify and suggest improvements on current processes followed.