Beschreibung
Job Requirements:• Full Onsite support for the media technology installed on campus
• Acting as a technical consultant in all matters relating to media technology for internal customers, such as board secretariats, event organizers, and staff members with the FDT architecture team.
• Providing technical support in the board area in cooperation with VIP Support, for all matters relating to the media technology installed there, including planning.
• Providing technical support for live events that take place on and off campus, such as townhalls, forums, streaming, and hybrid events.
• Providing second level support for all video conferencing systems (Poly) installed worldwide that are connected to the VC infrastructure in conjunction with the administrator for the VC infrastructure.
• Managing vendors and external technicians or companies that provide media technology services or products.
• Documenting the media technology systems and devices, including serial numbers, IP addresses, passwords, configurations, and updates.
• Performing software updates and upgrades of the media technology under our responsibility, such as VC systems, displays, touchscreens, cameras, etc.
• Testing and evaluating future technology, such as TEOS, TeamsRooms, Mersive, etc.
• Advising on redesigning or relocating media rooms or systems.
• Commissioning repairs or replacements for systems with a support contract.
• Accepting and verifying technical systems or new installations.
Tasks currently being covered:
- Interaction with site management to prepare the individual conference rooms / think tanks (cabling, holes in the floor, etc.)
- Accessing document pool servers to always have access to the latest plans during the construction phase
- Participation in construction meetings when necessary
- Contact with FDT project management for schedule, changes and any problems that may arise.
- Coordination for the installation of the hardware in the client properties on the campus with the affected parties/business partners
- Moves / changes in ongoing operations that do not result in new purchases. For example, relocations, replacement of table tops, etc. -> Direct contact with CREM, information after conversion to FDT Conference support
- Ensuring the network connection including patching in the technical room
- Interaction with network department to program the correct VLAN on the specified switch ports
- Activation of the firewall for access to the Internet for the MTR systems
- Ordering hardware from AVN incl. upstream procurement process
- Ordering additional hardware, for example docking stations
- Checking the bids for correctness and completeness
- Specifications of what hardware is to be installed, keyword standard rooms
- In case of deviation from standard FDT architect team to be involved with approval from head of department
- Contact person for external business partner for questions about who is responsible for what within the Group.
- Technical acceptance of the installed media technology and approval for users
- Direct contact for internal customers in the event of problems in a conference room / think tank equipped with media technology -> first level support, charged per incident