Beschreibung
We are looking for a Business Analyst (m/f/d) Retail BankingStart: ASAP
Ende: 31.12.2024
Volume: ca. 220 Project days
Location: Vienna (ca. 2x/week)
Travel: potentially travelling to Bratislava / Bucharest
Tasks (independent delivery):
* Drive business rollout activities (manage, measure and improve user adoption)
* Plan full rollout to all branches in February / March incl. support of training preparation
and execution
* Track and improve adoption in online banking after full branch rollout in December 2023 (support
for setup of adoption dashboards and metrics)
* Manage adoption improvements - update business rollout strategy plan (incl. gamification,
video manuals, active cooperation with ambassadors...)
* Prepare business rollout plan for Call centres in both countries (discovery of CC involvement
starting from Q2)
* Support Group Product Owner (GPO) with business benefits calculation
* Support of definition of product metrics (needs to be defined in February / March)
* Support client to enable metrics tracking
* Help identify product improvements in order to improve business benefits
* Support GPO with certain business area implementation
* Help with managing product backlog for defined business area
* Challenge client in order to reach goal of 80% common functionalities
* Propose simplified solutions for business problem solving
Skills:
* Retail banking experience especially in human assisted channels
* Project / Product management experience
* Business process transformation project experience
* Partial onsite presence (1-2 times per week)
Soft skills
* Proactivity; Curiosity; Responsibility; Ideas & Confidence.
* Structured working approach and problem-solving skills.
* Fluent English; German or another CEE language is appreciated, but not mandatory
If interested please apply with your most up to date CV
Michael Bailey International is acting as an Employment Business in relation to this vacancy.