Application Support Engineer (L2) - Remote - Bulgaria
CosMicIT GmbH
Ansprechpartner: Mritunjay jha
Sofia, Bulgarien
ITJavaApache TomcatAnwendungsserverApplication IntegrationApplication Lifecycle ManagementAnwendungssicherheitApplication ServiceApplication VirtualizationAtlassian JiraComputer-Aided Software EngineeringOracle Application ExpressIBM Rational Application DeveloperIBM Websphere Application ServerIISUptimeRelease-ManagementServiceNow App EngineSQLSupport EngineeringEnterprise Application IntegrationEnterprise Application SoftwareJava Application ServerApplication-Specific InformationEnterprise Application PlatformApplication EngineCosmos DBAppdynamics
Beschreibung
Hello Everyone,
Cosmic IT is hiring for the position of Application Support Engineer (L2)!
? Location: Bulgaria / Romania
? Job Type: Remote
??? Experience: 3–8 Years
Position Overview:
We are looking for an experienced Application Support Engineer (L2) to manage application support, troubleshooting, deployments, and release activities in a multi-geo environment. The ideal candidate should have strong experience in application servers, incident management, ITIL processes, and production support while ensuring maximum system availability and SLA compliance.
Key Responsibilities:
Manage application support and incident resolution in line with SLAs.
Troubleshoot application and infrastructure issues.
Handle installations, configurations, migrations, and deployments.
Monitor application health and ensure maximum uptime.
Coordinate with L2 teams and vendors for issue resolution.
Apply patches and upgrades to maintain security and performance.
Support release management and change management activities.
Prepare reports, documentation, runbooks, and SOPs.
Required Skills:
Knowledge of ITIL and CMMi frameworks.
Experience with JBoss, Apache Tomcat, IIS, and WildFly on Windows/Unix.
Strong understanding of .NET and Java-based applications.
Experience with SQL, RDBMS, and application troubleshooting.
Knowledge of AppDynamics, Dynatrace, Git, Jira, Jenkins, and ITSM tools.
Experience with WebSphere MQ/JMS.
Hands-on experience with PowerShell and Python scripting.
Basic understanding of Networking, DNS, Active Directory, Telnet, and Netstat.
Experience in Agile environments with incident, problem, change, and release management.
Soft Skills:
Excellent verbal and written communication.
Strong customer handling and documentation skills.
Analytical thinking and problem-solving abilities.
Interested candidates can share their updated CV at ***@***.com