Beschreibung
Application Solution Analyst (m/w/d) // Düsseldorf // 12 MonateZur Unterstützung meines Kunden in Düsseldorf suche ich ab sofort zwei Application Solution Analysts (m/w/d)
Start: asap
Laufzeit: 31.12.2020 Auslastung: Vollzeit Einsatzort: Düsseldorf Projektsprache: deutsch und englisch
Projektsituation:
Prepare the Go-Live of a new PaaS Service for trading.
Aufgaben und Verantwortlichkeiten
- Deliver the full service enabling process following the service transition approach within the ITIL Framework
- Aftercare operations after Go-live (reported bugs are discussed with the developers and should be fixed or solved)
- Setup the support model and hand over to the support team later on (how is the process defined, how to comminuate incidents)
- Engage with the different stakeholders and vendors involved
- Finalize the split of applications in terms of the company split
- The current application management process in which the process is optimized together with the application management and the external service provider should be adopted
- In addition, a process to establish coordination of further developments and to establish with the external service provider. Parallel developments and tickets should be handled within the support model
- Coordination of Incidents: analyze of dependencies and consult with regard to most suitable solutions to be applied
- Coordinate application of enhancements based on aforementioned analysis in close collaboration with the different business stakeholders.
- Steer application of incident solving & tracks status of enhancement progress accordingly
- Coordinate enhancements together with business in Delivery Dates and Estimations
- Check technical changes and releases done by an external supplier
- Definition of incident management processes along with respective implementation of process
Skills
- Studies of Information Technology, Business Informatics or Technical Engineering or equivalent IS experience
- Several years of hands-on experience with Trading applications - support operations
- Profound knowledge of trade life cycle process, related business process, information flows & data structures as well as functionalities like Deal Capture, Risk Management, Back Office process like Settlements, Confirmations
- Technical skills on Windows platforms and related products also client products as Microsoft Office 365 products (Word, PowerPoint, Excel, Outlook, SharePoint, Teams); Linux working knowledge would be an advantage
- Experienced with cloud (e.g. Azure) based application operations and cloud based environments
- General knowledge on key network infrastructure elements (DNS, DHCP, routing, proxy), scripting (Powershell, Bash), security components (like Active Directory) and DBMS (MS SQL Server, Oracle, MySQL).
- Broad & deep knowledge of end-to-end IT application support process, solid operational experience in application support/issue/Incident handling; project management experience is a plus
- At least ITIL v3 Foundation certified, preferred ITIL v3 Intermediate certified
- Ability to lead root cause investigations, Analysis, reviews with internals & external parties/suppliers
- Good interpersonal and verbal/written communication skills. Should be German and English
- Logical thinker, able to own, investigate and resolve problems and incidents & issues, resourceful and creative with the ability to work calmly and effectively under pressure.
- Experience with working in project teams is an advantage.
Sie möchten sich als Application Analyst (m/w/d) auf das Projekt bewerben? Bitte senden Sie Ihre Unterlagen im Word-Format und unter Angabe Ihres Stundensatzes so bald wie möglich über den Bewerben-Link zu Händen Frau Larisa Sarkisyan zu.
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