14.08.2026 aktualisiert

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Desktop Support Engineer, Information and Communication Technology Officer, System Admin

Hamburg, Deutschland
Weltweit
Bachelor of Science
Hamburg, Deutschland
Weltweit
Bachelor of Science

Profilanlagen

Certificates2025.pdf
Zilgai_CV2026 (1).pdf

Skills

Active DirectoryDomänen-ControllerAntivirus-SoftwareMicrosoft AzureVoIPCisco AsaDatenbankenData-VerkablungDatenwiederherstellungDynamic Host Configuration ProtocolDesktop-PcDesktop-SupportDisaster RecoveryDNSMail Transfer AgentMicrosoft Exchange ServerDateiserverHelpdeskTrouble-TicketVPNNetwork SecurityMicrosoft-SoftwareSystem Center Configuration ManagerDruck-ServerCitrix SystemsNorton AntivirusProduktionsdatenbankMicrosoft SharepointSymantec Endpoint ProtectionBackup And RestoreWireless Access PointSymantecDaten- / DatensatzprotokollierungNetwork RoutersFile Transfer Protocol (FTP)SonicwallFirewallsAdobeCisco FirewallsFirewall-Systeme Check PointNetwork ServerWsusCiscoHardware-DebuggingServicenow
Azure Active Directory, MDM, Exchange Online, SCCM, active directory, Adobe, antivirus, Windows Backup, backup software, Cisco, Cisco Firewalls, Cisco PIX, Citrix, data cabling, logging, data recovery, Database, computers, disaster recovery, domain controllers, DNS, DHCP, exec, file servers, FTP, firewall, hardware repair, Information and Communication Technology, IT network, ticketing system, Email server, Exchange Server, MS Office, MS office 365, office 365, Outlook, sharepoint, Microsoft products, windows, MS windows, windows7, router, Routers, network security, servers, Symantec antivirus, production data, print server, Print servers, Service-Now, Sonicwall, Symantec, VPN, VOIP, wireless access points, WSUS

Erfahrung

Berufserfahrungmehr als 10 Jahre
Freelancer seit2023

Sprachen

DeutschverhandlungssicherEnglischverhandlungssicherHindiGrundkenntnisse

Projekthistorie

IT Administrator

Wipro GmbH ( client is (Kellogg’s)

Sonstiges

500-1000 Mitarbeiter

2nd and 3rd level end-user and on-site IT support for approx. 200 users across Europe
- Windows 11 desktop/laptop support, Outlook, Exchange, Teams, OneDrive
- Device deployment and replacement via SCCM and Autopilot
- User, device, and mailbox administration in Azure AD, Active Directory, Microsoft 365, and
Intune
- Intune compliance policies, configuration profiles, and security baselines
- Printer, scanner, docking station, and peripheral support
- Conference room systems: Crestron, Logitech, Poly
- Incident and asset management using ServiceNow

IT Support Analyst 2nd Level Suppot

Freshfields Bruckhaus Deringer

Wirtschaftsprüfung, Steuern und Recht

500-1000 Mitarbeiter

On-site second-level IT support for VIP users (lawyers, partners, senior management)
- Support in court-related and time-critical environments
- Outlook, Exchange, shared mailboxes, calendars, permissions
- Support for legal, court-specific, and transcript applications such as SpeechExc
- Windows desktop/laptop troubleshooting and performance optimization
- Secure printing and high-volume document workflows
- PC imaging and rollout via SCCM and Autopilot
- Mobile device support (iPhone, iPad, Windows) via Intune
- MFA, SSO, VPN support
PC Refresh and rollouts
- User onboarding/offboarding and ServiceNow ticket managemen

Desktop Support Engineer

Hemmersbach Experts
Hemmersbach Experts, Hamburg, Germany

* Installation and configuration of MS windows through USB images, managing users'

profile in active directory. Installation and troubleshooting MS office 365, Adobe, Cisco
client VPN, printers, Symantec antivirus, and other related software.

* Work as a helpdesk in Service-Now ticketing system, provide remote support to home
office users using VPN, MS teams and telephone calls.

* Replacing hardware and patching. IT related items inventory and make request for new

purchases. Smartphone's setup and configuration, creating Apple ID, adding company email
account, backup users contacts, and files.

Information and Communication Technology Officer

United Nations Office for Project Service (UNOPS/UNMAS)
United Nations Office for Project Service (UNOPS/UNMAS)

* Supervision and maintenance of IT network contains of 250 users and smartphones.

* Installation and troubleshooting of windows7/10 , MS office package, office 365, outlook
accounts, antivirus, printers, digital senders, scanners, copiers, UPSs, fax machines, wireless

access points, windows updates, hardware repair, data recovery, and other IT related tasks.

* Responsible for maintenance and troubleshooting of Windows based platform that contained about
20 servers (win sever 2008/2016), domain controllers, Group policies, DNS, DHCP, Exchange
Server 2003/2007/2016, Active Directory, ISA, TMG, file /print server, antivirus server, WSUS
server, KMS server, PABX, voice gateway and FTP services of the United Nations network.
* Installation and maintenance of Cisco PIX /ASA firewall, Cisco router, Sonicwall and creating VPN
connection between HQ and 7 regional offices. bandwidth management and web filtering and
internet sharing.
* Follow up Microsoft Premier Support recommendations and implement Microsoft Premier
Support strategies in production network to be pro-active regarding network security,

disaster recovery, backup / restore and health check of the servers.

* Disaster recovery planning for exchange server, Active Directory, DNS, Database and file
servers.




* Backup /restore process by using NT Backup, VSS Windows Backup, Acronise and DPM.

* Making annual and monthly budget for IT department, coordinate with logistics and provide
recommendations on RFQ, RFP, RIR and other logistics documents and procedures for

purchasing IT equipment. Supervise administrative tasks of IT section including clients
request logging, ticketing, inventory, and warehouse management.

IT Helpdesk / System Administrator

United Nations Development Program (UNDP)
United Nations Development Program (UNDP) in Kabul Afghanistan

* Responsible for monitoring and keep running a network of over 500 users and connect HQ to
regional offices through VPN and VOIP connections.
* Managing network security using Cisco Firewalls/ Routers, and specific applications.
* Manage primary and secondary domain controllers, DC, Active Directory, Email server, 500 email
outlook accounts, DNS, DHCP, file and Print servers.
* Routine checkup, troubleshooting and updates of production servers and monitor servers' event logs,
Responsible for daily backup /restore of production data, used ntbackup, Acronis Image and
Symantec exec backup software.
* Provide first level IT support to the user including software and hardware installation of
workstations, data cabling, running windows updates, PC performance check, virus cleaning.
* Responsible for IT workshop to repair PCs, printers, telephones, copier machines, servers, power
supplies and other IT related equipment tasks.

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