18.08.2026 aktualisiert
100 % verfügbar
Transformation Delivery Lead | Product Owner | Digital Public Services
Yerevan, Armenien
Nur Remote
Master's in Audit, Armenian State University of EconomicsSkills
Cross-functional Program Leadership & Stakeholder Alignment
Leadership of end-to-end transformation programs across multiple ministries and agencies, coordinating parallel streams to align legal, technical, and operational requirements. Facilitation of decision governance and unblocking of procurement and technical issues to keep cross-agency delivery on track.
Service Digitalization Standards & Governance
Development and publication of national service digitalization and content standards based on leading e-government practices, mandatory for public bodies. Design of standard operating procedures, implementation playbooks, and delivery cards to reduce variance and speed adoption.
Product Ownership & Roadmap Governance
Ownership of product roadmap, release planning, and governance for live public service platforms including a national public services gateway. Coordination of multidisciplinary teams responsible for content, UX, API integration, and platform stability while protecting live operations.
Process Design & Operational Scaling
Audit of current service lifecycles to identify user needs and operational gaps, followed by design of scalable processes and implementation playbooks to ensure consistent and efficient service delivery.
Content Strategy & Editorial Governance
Creation and enforcement of human-centric content standards and unified style guides ensuring clarity, accessibility, and legal compliance. Implementation of CMS governance and content release processes to maintain quality during frequent product releases.
Team Coaching & Delivery Management
Mentoring of product and delivery leads to strengthen delivery capability and ensure continuity across streams. Training of content authors across ministries on plain-language writing and accessibility best practices.
Procurement & Project Management
Review of procurement processes, recommendation of improvements, negotiation of supplier arrangements, and introduction of best practices to strengthen project delivery.
Internal Audit & Compliance
Performance of internal audits, development of scopes and procedures, and preparation of audit reports in line with organizational plans. Certified Public Sector Internal Auditor and Procurement Coordinator.
SEO & Digital Marketing
Certified SEO and ASO specialist with a Gold Diploma in Global Marketing. Development of advertising and marketing content in multiple languages for diverse clients.
Leadership of end-to-end transformation programs across multiple ministries and agencies, coordinating parallel streams to align legal, technical, and operational requirements. Facilitation of decision governance and unblocking of procurement and technical issues to keep cross-agency delivery on track.
Service Digitalization Standards & Governance
Development and publication of national service digitalization and content standards based on leading e-government practices, mandatory for public bodies. Design of standard operating procedures, implementation playbooks, and delivery cards to reduce variance and speed adoption.
Product Ownership & Roadmap Governance
Ownership of product roadmap, release planning, and governance for live public service platforms including a national public services gateway. Coordination of multidisciplinary teams responsible for content, UX, API integration, and platform stability while protecting live operations.
Process Design & Operational Scaling
Audit of current service lifecycles to identify user needs and operational gaps, followed by design of scalable processes and implementation playbooks to ensure consistent and efficient service delivery.
Content Strategy & Editorial Governance
Creation and enforcement of human-centric content standards and unified style guides ensuring clarity, accessibility, and legal compliance. Implementation of CMS governance and content release processes to maintain quality during frequent product releases.
Team Coaching & Delivery Management
Mentoring of product and delivery leads to strengthen delivery capability and ensure continuity across streams. Training of content authors across ministries on plain-language writing and accessibility best practices.
Procurement & Project Management
Review of procurement processes, recommendation of improvements, negotiation of supplier arrangements, and introduction of best practices to strengthen project delivery.
Internal Audit & Compliance
Performance of internal audits, development of scopes and procedures, and preparation of audit reports in line with organizational plans. Certified Public Sector Internal Auditor and Procurement Coordinator.
SEO & Digital Marketing
Certified SEO and ASO specialist with a Gold Diploma in Global Marketing. Development of advertising and marketing content in multiple languages for diverse clients.
Erfahrung
Berufserfahrung0 - 5 Jahre
Freelancer seit2021
Sprachen
EnglishgutRussiangut
Projekthistorie
Lead the end-to-end transformation of 12 priority Life Events, coordinating parallel streams across ministries to align legal, technical, and operational requirements. Develop and publish national service digitalization and content standards mandatory for public bodies. Audit service lifecycles, design standard operating procedures, implementation playbooks, and delivery cards. Facilitate decision governance and mentor product and delivery leads.
Owned roadmap, release planning, and governance for Hartak.am and the Hartak mobile app, the national public services gateway. Coordinated a multidisciplinary team responsible for content, UX, API integration, and platform stability. Led the creation of the My Data transparency dashboard and a CPSV-AP-based multi-tenant catalog to establish a verified single source of truth for public services.
Led the content team responsible for service copy, editorial standards, and content onboarding for Hartak.am and the Hartak mobile app. Created and enforced human-centric content standards and a unified style guide. Trained and mentored content authors across ministries. Implemented CMS governance and content release processes.