09.01.2025 aktualisiert

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Program Manager; Project Manager; Digital Transformation; Interim CTO; Interim COO

Frankfurt am Main, Deutschland
Weltweit
Computer Science; Master of Business Administration
Frankfurt am Main, Deutschland
Weltweit
Computer Science; Master of Business Administration

Profilanlagen

CV_Shivaraja_Gowda_01-2025 v2.pdf

Skills

Configure, Price, QuoteJavaAgile MethodologieKünstliche IntelligenzAmazon Web ServicesArchitekturAtlassian ConfluenceAtlassian JiraMicrosoft AzureAngebotsmanagementKundenbeziehungsmanagementC++Change ManagementSaasInformationssicherheitContinuous IntegrationData CentersDevOpsDue DiligenceRekrutierungIaasIBM NotesITILISO / IEC 27001ProjektmanagementVerhandlungPaasProgram Management ProfessionalScrumPublic CloudKaufprozessQualitätsmanagementE2e TestingTransformationsmanagementSalesforce.ComSAP FI/COSAP HANAScaled Agile FrameworkMicrosoft SharepointStakeholder ManagementKommissionierenInternet Of ThingsTOGAFKanbanCoaching und MentoringFull Stack EntwicklungOSS/BSSTibcoServicenow
- Program Manager, Managed international teams across USA, EU & APAC
- Strong Stakeholder Management, Advised Investors and CxOs, Enterprise Strategy
- Transition & Transformation, Datacenter Consolidation, Delivery & Ops Centers setup
- Merger and Acquisition (M&A), Liquidation, Due Diligence , Asset Purchase Agreements, Negotiate MSA, Reorganization, In/Out-sourcing, Implement Acceleration Programs
- RFx Management, Bid Management, Strategic Alliances & Partnerships, Negotiations
- Private, Hybrid & Public Clouds – AWS, Azure, GCP, IaaS, PaaS, SaaS
- Digital Architecture, TOGAF, Platformization, CI/CD, DevOps Practices, SRE, E2E Testing, Quality Assurance, Quality Management, ITIL v3
- SD-WAN, SDN, SASe, IoT, AI, BSS/OSS, SAP FI/CO , SAP S/4HANA, CRM, CPQ, Order Management, ServiceNow, Salesforce, Moogsoft, Tibco, C/C++, Java, Full Stack Web Development
- Agile Scrum/Kanban, Scaled Agile SAFe Framworks, Waterfall/Hybrid Methodologies
- Office 365 Tools, Lotus Notes, SharePoint, Atlassian Confluence & Jira
- Process redesign & Implementation, Incident/Problem /Change Management, Standardization of IT, Restructure Organizations, NetOps, SecOps, ISO 27001
- Strong Softskills, Motivator, Excellent Communicator, Well Negotiator, Performs Under Pressure, Meets Deadlines, Adapts Quickly, a go-getter and on a mission to "make things happen"

Erfahrung

Berufserfahrungmehr als 10 Jahre
Freelancer seit2003

Sprachen

DeutschGrundkenntnisseEnglischMutterspracheHindiMuttersprache

Projekthistorie

M&A / Transition - Project Manager

ngena GmbH

Telekommunikation

10-50 Mitarbeiter

  • Managing the transition of assets, contracts and agreements to the buyer's team
  • Working with the legal and operational teams of existing customers and service providers to ensure a smooth transition
  • Advising the insolvency and acquisition teams on integration, change management, communications and risks

M&A / Liquidation of ngena GmbH

ngena GmbH

Telekommunikation

50-250 Mitarbeiter

  • Work closely with the insolvency team to provide them with all necessary technical data relating to the company's assets. This includes participating in legal discussions regarding ownership, rights and ongoing projects that may impact the sale of assets.
  • Technical due diligence of all ngena’s technology-related assets (patents, proprietary software, intellectual property (IP), global infrastructure, public IP addresses, domain names, customer contracts and supplier agreements) are accurately inventoried and valued. Presented these to potential investors, emphasising their value and scalability
  • Ensure that all technical documentation (source code, system architecture, patents and other IP-related details) is up to date, accessible and backed up to protect digital assets.
  • Participated in the creation and delivery of presentations to potential investors, highlighting the technology stack, engineering and delivery capabilities, and how the assets can benefit the investor's business.
  • Worked with the legal team to ensure that the APA (Asset Purchase Agreement) accurately reflected all technology assets, including their current state, potential future value and any licensing or compliance obligations.
  • Prepared a transition plan for the technology assets to the new owner
  • Communicated transparently with both internal teams, the insolvency team and external parties on the status of the technology assets throughout the process

Cloud Transformation – Platform expansion with Hybrid and Public Cloud

ngena GmbH

Telekommunikation

250-500 Mitarbeiter

  • Defined ngena’s Cloud Strategy for its Global Platform footprint by making best use of Public Cloud (AWS) with the combination of Hybrid and Private Cloud
  • Define the Cloud Transformation Roadmap, align with the stakeholders and make it an organizational priority
  • Established partnership with AWS and got approval for Migration Acceleration Program
  • Identify the talents, hire & contract, create Agile Teams in SAFe Program Increments
  • Allocate and manage the work packages, budget, stakeholders, and overall program governance

Global Infrastructure Cost Optimization

ngena GmbH

Telekommunikation

250-500 Mitarbeiter

  • Target was to reduce the monthly run-rate of ngena’s Private Cloud Infrastructure by 50%
  • Ended up achieving 80% reduction in monthly run rate down to 200k€ from 1,2m€
  • Review and analyze the infrastructure utilization
  • Move the customer loads out of underutilized data centers
  • Review of contracts with vendors/suppliers - Colocation providers, Network Providers, Application Providers
  • Renegotiate contracts with better terms and termination of contracts
  • Purchase data center equipment, concentrate at strategic locations, redesign data centers, move from private cage to cabinet colocation, reimplement network redundancy
  • Initiate projects to modernize the Platform – use of Hybrid and Public Cloud
  • Convince stakeholders (CxO and Investors) to accept changes in the Platform footprint

Neutrino8 Acquisition (M&A) and Integration

ngena GmbH

Internet und Informationstechnologie

250-500 Mitarbeiter

  • The target of the program was to complete the acquisition of Neutrino8 and integrate the people, processes, product, infrastructure and create a smooth landing zone
  • Made multiple visits to Neutrino8 location in Slovenia, understood the people, culture, their expectations and immediate concerns
  • Created a transition team that includes HR, Legal, Finance, Product and Technology teams
  • Lead Product and Technology teams to integrate Product, Product Development Process, Technology, and Infrastructure
  • Arranged various introduction sessions, trainings, heard the feedback, adapted the processes to pave the way to complete the acquisition
  • Created a trustful environment for the newly arrived team and remained single point of contact for any issues
  • Completed the acquisition smoothly in all aspects as defined in the program and created the One Team spirit

Platform capabilities expansion with multi-technology – Fortinet

ngena GmbH

Telekommunikation

250-500 Mitarbeiter

  • Target was to exploit and expand the capabilities of ngena Platform to host multiple security and SASe technologies on a single platform
  • Lead the Product Management experts and Enterprise Architects to perform thorough analysis of SD-WAN vendors that brings immediate benefits in terms of market share, existing Platform capabilities and the potential of new business
  • Selected Fortinet as the first non-Cisco vendor and lined up other vendors
  • Negotiated framework agreements with Technology Partner Fortinet and its distributor Arrow
  • Identify the gaps in the Platform capabilities, human resources, and technology knowhow
  • Overseen the development of Platform capabilities in Order Management, Order Orchestration, Network Automation and Service Assurance areas
  • Development completed in record nine months’ timeframe, implemented for a first customer, and handed over to Operations
  • Integrated the development process with Agile Release Train

Platform Development Insourcing from Cisco & partners

ngena GmbH

Telekommunikation

50-250 Mitarbeiter

  • Convinced CxO and Investors to insource key areas of development and outsource few routine development activities
  • The target was to build an in-house development capability and make as independent as possible from Cisco and other vendors who used to develop for ngena for more than 6 years
  • Identified the gaps in Skills, Resources, Training, Certification, Licenses, Development Infrastructure and managed it within a short period to bring it under control
  • Implemented New Way of Working (NWoW) for the entire Product Development Life Cycle Management (PDLCM) as One-Team. As a result, delivered more services & features, increased release cycles
  • Simplified the Product Development Processes, that increased the efficiency of Product Life Cycle Management
  • Enabled ngena to steer & significantly contribute to entire Product Development Life Cycle Process, built needed capabilities & resources and enabled resources with Knowledge & Processes
  • While implementing the NWoW and insourcing, made sure that the current Product Development continuity – promised features released to customers in-time, with right quality
  • Moved 4 truckloads of lab equipment from Cisco Data Center to Equinix Data Center, managed to set up the entire lab in time and made it functional during the transition
  • Adapted Scaled Agile Framework (SAFe) successfully during the transition as part of NWoW
  • Steered geographically distributed organization - Germany, Slovakia, Hungary, UK, USA, Mexico, Sweden, India

BSS/OSS Transformation due diligence and Salesforce PoC

ngena GmbH

Telekommunikation

50-250 Mitarbeiter

  • Performed a due diligence of the entire solution with as-is to-be landscape
  • Provided a blueprint and recommendation for complete BSS/OSS transformation (CRM, Order Management + Billing, Service Assurance)
  • Identified potential SaaS vendors and implementation partners to provide component break up of a COTS solution matching each of the existing BSS/OSS components
  • Performed a PoC with Salesforce CPQ, Telecom Order Management & Orchestration System & Mulesoft - leveraging maximum standardization and minimum customization
  • Provided options for roadmap execution and transformation project with R&R recommendations
  • Recommended scalable, sustainable & standard solution options
  • Suggest ballpark figures of transformation with COTS products considering the license fees, one-time fees, and ease of implementation

Implementation of inhouse CPQ (NERDS – ngena Enterprise Resource Data System and Quotation Engine - Quicksizer)

ngena GmbH

Telekommunikation

50-250 Mitarbeiter

  • The target was to provide an alternative CPQ application due to constant complains and dropping customer satisfaction with current BSS/OSS application
  • Came up with an out-of-the-box solution of providing a Configure-Price_Quote (CPQ) Engine (Quicksizer), that would sit outside BSS/OSS. To provide this, a structured resources database (NERDS) was needed, both of which integrates with BSS/OSS.
  • Prepared an implementation strategy, won over the stakeholders, and got necessary approvals
  • Created a team of external resources spread across different time zones (US, Germany, Macedonia), implemented and launched to regain the customer confidence

Global Platform capability expansion with Meraki SD-WAN & WiFi

ngena GmbH

Telekommunikation

50-250 Mitarbeiter

  • Target was to expand the capabilities of ngena Platform to host Cisco’s another SD-WAN & WiFi technology Meraki
  • Lead a team of experts to perform the technical analysis and identified the modules that requires changes to host Meraki SD-WAN & WiFi
  • Lead the program which included the changes in Product Portfolio, Product Catalog, Commercials, Product Data Model, IT part of the Platform with integration to Cisco Meraki Cloud, Business Processes, Training Modules and Operational aspects
  • Achieved the capability expansion within specified cost, quality, and time
  • On boarded the 1st customer order on to the Platform at completion implementation successfully

Improve managed SD-WAN as a Service Platform, business processes, customer experience and operational handover

ngena GmbH

Telekommunikation

50-250 Mitarbeiter

  • Target was to improve the Platform with additional features (post MVP), establish the business processes, Partner training, Customer support and an Operational team to support Partners and Customers
  • Created several streams to handle each of the above-mentioned topics
  • Worked closely with Partners and Customers to establish the processes, chosen Signavio tool to document E2E processes
  • Established a follow the sun model Customer Support team
  • Prepared the training materials and trained for internal and external teams about Managed SD-WAN-as-a-service and the use of digital platform
  • Closely worked with Operations head in establishing 24x7 support teams (2nd support and 3rd level engineering support)

Finance & IT Modernization with SAP FI/CO, Office 365 Suites

ngena GmbH

Telekommunikation

50-250 Mitarbeiter

  • Led and managed the implementation of SAP FI/CO from inception to completion, ensuring timely delivery and adherence to budget
  • Worked with finance business users to define scope and gather business requirements
  • Managed the implementation team of consultants spread across multiple locations
  • Led the implementation of the Office 365 suite for collaboration, productivity and communication
  • Implemented and deployed Microsoft security components, primarily Defender and Intune, to protect the IT infrastructure and data

SD-WAN as a Service Platform re-launch – Adaptation of technology from Cisco iWAN to Viptela

ngena GmbH

Telekommunikation

10-50 Mitarbeiter

  • Target was to change the SD-WAN technology on ngena Platform due to Cisco’s acquisition of Viptela
  • This demanded a challenging period for ngena change the underlaying technology and interfaces from iWAN to Viptela
  • Lead the team of technology experts from ngena, Cisco and Viptela to rollout the new technology within 6 months period to continue to provide Platform to our partners

SD-WAN as a Service Platform launch – Integration, E2E Tests and User Acceptance Tests

ngena GmbH

Telekommunikation

10-50 Mitarbeiter

  • Target was to launch SD-WAN Platform by end of the year using Cisco’s iWAN Technology powered by Comarch’s BSS/OSS
  • As Solutions Architect, lead the integration of BSS/OSS application with
    • Technical Platform using Netconf protocol and YANG data model
    • Various Telecom Service Providers platforms for getting Quotation, Orders placement and Fulfilment
    • Cisco Commerce Workspace (CCW) using RosettaNet Interface
  • Responsible for the Integration, E2E Tests and User Acceptance Tests (UAT) of the BSS/OSS implementation by Comarch
  • A new team was formed and trained to carry out the required test activities within the specified time for the launch

Redknee Inc & Orga Systems Merger (M&A) and Integration

Redknee Inc

Telekommunikation

250-500 Mitarbeiter

  • Redknee Inc acquired Orga Systems to consolidate BSS/OSS product suites
  • As a key member of Orga Systems, managed the integration of Orga Systems product suites and processes with Redknee's real-time charging, policy, billing and customer care platform, enabling Redknee to accelerate and expand its reach into the growing IoT monetisation market
  • Defined and implemented strategies to retire identical products and convince customers to migrate to retained product suites
  • Worked with key stakeholders to identify the teams, people, locations and processes required to continue in the merged entity and managed the knowledge transfer
  • Parallely led the migration of IT, workflow & documentation management tools from IBM LotusNotes to Redknee’s O365 suite

Presales Solutions Architect

Orga Systems GmbH

Telekommunikation

500-1000 Mitarbeiter

  • With the role of Pre-sales Solutions Architect, worked closely with Sales organization on various opportunities in Europe and North America
  • Responsibilities:
    • understanding the RFP requirements and preparing SoC
    • designing, proposing & presenting the technical solutions
    • estimating the budget & time
    • creation of realistic project plans
    • handing over the project to implementation teams
  • The solutions include Multi-play (Mobile/Fixed Telephony, TV, Broadband & Security), BSS Transformation and Value-Added Services
  • Won several projects in Europe and a major customer in Canada - Tbaytel

M&A / Liquidation: Orga Systems (Asia) Sdn Bhd

Orga Systems (Asia) Sdn Bhd

Telekommunikation

10-50 Mitarbeiter

  • Collaborated closely with the insolvency administration team, providing essential technical data on company assets. Participated in legal discussions to clarify ownership, rights, and active projects affecting asset sales, including lab equipment, demo systems, and production resources for the local market.
  • Ensured seamless asset transfer with no disruption to customer services. Coordinated knowledge transfer from local employees, maintaining thorough, timely documentation before employee departures.

Technical Director – Setting up of new Offshore Delivery Centers in Asia

Orga Systems (Asia) – Kuala Lumpur, Malaysia

Telekommunikation

10-50 Mitarbeiter

  • As Technical Director, my responsibility was to set up new offshore delivery centers in Asia (Malaysia and India) to expand its business and operations to serve Asian customers
  • Responsible for hiring the technical resources for the project deliveries, train & mentor them along with winning new business in Asian market
  • The delivery centers together reached up to 250 FTEs in about two years that helped Orga Systems to develop and introduce new products to the market quickly
  • Not only winning new businesses, but my team was also responsible to deliver various projects globally for customers such as BMW, Wataniya Mobile (Ooredoo Group), Sunrise AG, Kcell, Yota, and Vodafone to name few
  • In addition, I served as Managing Director for Malaysian subsidiary in year 2014

Senior Consultant - OPSC Prepaid, Gold Convergent Billing System and Voucher Management projects implementations

Orga Systems GmbH

Telekommunikation

250-500 Mitarbeiter

  • Joined as Consultant and played various roles as Tester, Customer Support, Release Engineer, Developer, Project Engineer, and Solutions Architect for Orga Systems’ flagship BSS products such as OPSC Prepaid System, OPSC Gold Convergent Billing System, OVSC Voucher Management and wIQ USSD Solutions
  • In addition, I was responsible for SIT, UAT and data migration of various projects such as Astelit Ukraine, Telecom Italia Mobile Italy, A1 Austria to name few

Consultant at Compaq Computer Corp, USA

Compaq Computer Corp, USA

Internet und Informationstechnologie

>10.000 Mitarbeiter

Worked on Unix Shells and Utilities (Commands) development and bug fixes (maintenance) for Tru64 Unix (formerly known as Digital Unix)

Software Specialist at Digital Equipment (India) Ltd

Digital Equipment (India) Ltd

Internet und Informationstechnologie

>10.000 Mitarbeiter

Part of Shells and Utilities team of Digital Unix. Worked in Bangalore and USA. My responsibilities included to develop and fix the bugs in Digital Unix commands.

Later, Digital was acquired by Compaq Computer Corporation and Digital Unix was renamed to Tru64 Unix.

Zertifikate

ServiceNow Certified System Administrator

ServiceNow

2024

AWS Certified Cloud Practitioner

Amazon Web Services (AWS)

2023

Microsoft Certified: Azure Fundamentals

Microsoft

2023

Google Cloud Certified - Cloud Digital Leader

Google Cloud - Minnesota

2021

Leading SAFe

Scaled Agile Inc

2020

Implementing Cisco SD-WAN Solutions

Cisco Learning System

2020

Server-side Development with NodeJS

Coursera

2016

Multiplatform Mobile App Development with Web Technologies

Coursera

2016

Front-End JavaScript Frameworks: AngularJS

Coursera

2016

Front-End Web UI Frameworks and Tools

Coursera

2016

HTML, CSS and JavaScript

Coursera

2016

Project Management Professional (PMP)

Project Management Institute

2013


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