12.05.2026 aktualisiert
100 % verfügbar
Senior IT Consultant & Service Automation Specialist
Dübendorf, Schweiz
Weltweit
Bachelor of Science in Business InformaticsSkills
Six SigmaAutomatisierungBusiness AnalysisCorporate FinanceAutomatisierung von GeschäftsprozessenITILPythonLean Six SigmaScrumProzessautomatisierungProduct OwnershipService ManagementUMLBlue PrismIT-Projektmanagement
IT Support Implementation & Service Automation
Comprehensive expertise in structuring, steering, and delivering complex IT initiatives with focus on scope, timelines, and outcomes, ensuring smooth implementation and operational stability
Project Management & Process Optimization
Advanced capabilities in managing end-to-end service operations transformation initiatives, performing process and systems due diligence, and defining project roadmaps based on feasibility and business impact
Strategic Consulting & Digital Transformation
Proven experience in leading multiple streams while orchestrating teams across countries, designing target operating models, and developing workforce and capacity strategies for organizational transformation
Microsoft Office Suite
Proficient in PowerPoint, Excel, Word, and PowerBI for business analysis and presentation
Programming & Development
Technical skills in UML, BPMN, SQL, Python, Blue Prism, and Web Development
Process Automation & BPO Tools
Experience with business process automation, Order-to-Cash and Record-to-Report processes optimization
SAP Solutions
Implementation and training expertise in SAP modules including Agreement Documentation, Billing, and Analytic Modules
IT Infrastructure Management
Knowledge in IT-Enabling Technologies, server room management, and IT-Support operations
Certification Portfolio
ITIL Foundation Certificate in IT-Service Management, Blue Prism Certified Developer, Lean Six Sigma Yellow belt, Scrum Certified
Comprehensive expertise in structuring, steering, and delivering complex IT initiatives with focus on scope, timelines, and outcomes, ensuring smooth implementation and operational stability
Project Management & Process Optimization
Advanced capabilities in managing end-to-end service operations transformation initiatives, performing process and systems due diligence, and defining project roadmaps based on feasibility and business impact
Strategic Consulting & Digital Transformation
Proven experience in leading multiple streams while orchestrating teams across countries, designing target operating models, and developing workforce and capacity strategies for organizational transformation
Microsoft Office Suite
Proficient in PowerPoint, Excel, Word, and PowerBI for business analysis and presentation
Programming & Development
Technical skills in UML, BPMN, SQL, Python, Blue Prism, and Web Development
Process Automation & BPO Tools
Experience with business process automation, Order-to-Cash and Record-to-Report processes optimization
SAP Solutions
Implementation and training expertise in SAP modules including Agreement Documentation, Billing, and Analytic Modules
IT Infrastructure Management
Knowledge in IT-Enabling Technologies, server room management, and IT-Support operations
Certification Portfolio
ITIL Foundation Certificate in IT-Service Management, Blue Prism Certified Developer, Lean Six Sigma Yellow belt, Scrum Certified
Erfahrung
Berufserfahrung0 - 5 Jahre
Freelancer seit2025
Sprachen
DeutschMutterspracheEnglischverhandlungssicherPolnischMutterspracheTschechischMuttersprache
Projekthistorie
Managing end-to-end service operations transformation initiatives in Plumbing & Trade Services Industry with strong execution focus, performing process optimization and defining project roadmaps
Career break period
Led multiple transformation streams for tier one consultancies, manufacturers, insurers, and banks, including brand evolution projects, strategic design of target operating models, and multimillion transformation projects