19.09.2026 aktualisiert

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Senior Integration & Automation Engineer | Enterprise SaaS & FinTech

Stavanger, Norwegen
Nur Remote
Bachelor of Science in Information Technology
Stavanger, Norwegen
Nur Remote
Bachelor of Science in Information Technology

Profilanlagen

Toralf S. Kvelland - CV 2026.pdf

Über mich

Multidisciplinary Senior IT engineer and consultant with 8 years of experience across enterprise SaaS, fintech and banking. Experienced working directly with enterprise customers and collaborating across business teams to turn technical requirements into scalable and reliable solutions.

Skills

APIsSaasSystemintegratorIntegration (Software)Enterprise Application IntegrationUnternehmens-IntegrationFintech
Senior IT Engineer and Consultant with 8 years of experience across enterprise SaaS, fintech and banking. Able to combine requirements gathering, system design and hands-on software development with technical consulting and customer-facing engineering.

Experienced working directly with enterprise customers and collaborating across technical and business teams to understand requirements, investigate challenges and implement solutions.

Strong background in API integrations, JavaScript development, business process automation and complex technical troubleshooting, with a track record of improving system reliability and operational efficiency.

Stakholder Collaboration & Technical Enablement
Works directly with enterprise customers and internal teams to define requirements, investigate technical issues and implement solutions. Previous responsibilities also included mentoring junior engineers, delivering technical training and leading discovery workshops.

API & SaaS Integrations
Designs, implements and troubleshoots REST API integrations across enterprise SaaS platforms. Experienced with OAuth2, PKI and cross-system integration architectures.

JavaScript & Node.js Development
Develops automation workflows, API integrations and custom tooling. Experience includes building internal tools, automating manual processes and integrating enterprise applications.

Payment Systems & FinTech Integrations
Worked extensively with Adyen's global payments platform, covering payment method integrations, transaction processing, technical escalations and operational processes. Contributed to the standardisation of implementation practices for more than 30 local payment methods across regional teams.

Technical Solution Design & Architecture
Designs integration architectures and produces technical specifications, process blueprints and architecture diagrams. Previous work includes defining common integration patterns across countries and subsidiaries to reduce vendor dependency and support consistent implementations.

Production Debugging & Troubleshooting
Investigates and resolves complex technical issues across APIs, payment infrastructure and SaaS platforms. Experienced in identifying recurring failures and implementing retry, monitoring and recovery mechanisms to improve production reliability.

Erfahrung

Berufserfahrung5 - 10 Jahre
Freelancer seit2023

Sprachen

DanishGrundkenntnisseEnglishverhandlungssicherDutchGrundkenntnisseNorwegianMutterspracheSwedishGrundkenntnisse

Projekthistorie

Senior IT Engineer Consultant , Voice of the Customer (Qualtrics SaaS)

ABN AMRO Bank N.V., Amsterdam

Banken und Finanzdienstleistungen

Covered the full problem-solving cycle: understanding the business and technical problem, designing and documenting solutions, hands-on implementation, post-production support, and continuous improvement.

Selected projects and outcomes:

  • Survey automation: Survey changes depended on engineering teams and could take weeks to deliver. Designed and implemented Node.js automation that removed that dependency and reduced delivery time from weeks to near-real-time.

  • Integration reliability: Recurring API failures required ongoing intervention. Identified the failure patterns and implemented retry, monitoring and recovery mechanisms to make the integrations more resilient in production.

  • Team enablement: Hosted technical workshops and knowledge-sharing sessions to align people on solutions and make expertise more accessible across the team. Also functioned as Scrum Master, facilitating planning and retrospectives and helping the team resolve blockers and prioritise work.

Senior Technical Business Analyst Consultant, , Voice of the Customer (Qualtrics SaaS)

ABN AMRO Bank N.V., Amsterdam

Banken und Finanzdienstleistungen

  • Enterprise SaaS integration: Led the technical integration of Qualtrics SaaS into the bank’s internal systems, including secure data flows between customer-facing applications and backend systems. Translated technical discovery and systems analysis into user stories, technical requirements and implementation roadmaps, from overarching system design to detailed technical specifications.

  • Automated feedback capture: Capturing customer feedback from live chat and social messaging relied on manual agent handling. Led the technical discovery and solution design for an automated approach that removed the manual step and improved the consistency of captured feedback.

Technical Business Analyst - Local Payment Methods

Adyen, Amsterdam

Banken und Finanzdienstleistungen

Worked across Adyen’s global payments platform to solve recurring technical and operational problems around local payment method integrations, with a focus on making implementations easier to scale and support across regions.

Selected projects and outcomes:

  • Global payment method framework: Payment method implementations had developed different processes across regions, creating unnecessary complexity as Adyen scaled. Designed and introduced a shared lifecycle framework for 30+ local payment methods and worked with teams across Amsterdam, San Francisco, Sydney and Singapore to standardise how payment methods were implemented and managed globally.

  • Turned support patterns into product improvements: Looked across hundreds of support requests to identify recurring problems that pointed to underlying product or integration issues. Reproduced the problems through hands-on testing, documented payment flows step by step and provided engineering with logs, evidence and clear reproduction steps. Partnered with product to translate the findings into actionable development work, connecting each fix to both the customer impact and the reduction in recurring support demand.

  • Technical solution design: Produced technical specifications, process blueprints, and architecture diagrams that enabled a consistent, scalable rollout of payment capabilities across regions and teams.

Technical Support Engineer

Adyen, Amsterdam

Banken und Finanzdienstleistungen

Worked on third-line technical support and real-time monitoring of Adyen’s global payments platform, investigating complex payment failures and production issues across enterprise merchant integrations and internal payment systems.

Selected projects and outcomes:

  • 51% reduction in support demand: Payment method enablement generated a high volume of repetitive support requests. Identified recurring causes and introduced automation and process improvements that reduced ticket volume by 51%.

  • Global payment monitoring: Monitored payment processing globally across time zones, investigating everything from issues affecting individual local payment methods to incidents involving major Visa and Mastercard payment rails. Used real-time transaction data and payment-flow analysis to identify anomalies, assess customer impact and support incident resolution.

  • Complex integration troubleshooting: Served as a senior escalation point for difficult merchant and developer integration problems. Investigated failures across merchant implementations, APIs, internal services and external payment processors to identify root causes and get integrations working reliably in production.

  • Shared payment expertise across teams: Developed deep expertise in local payment methods and used it to deliver technical training and knowledge-sharing sessions across regions, helping other engineers troubleshoot and support payment integrations more effectively.

Teaching Assistant - Full-Stack Development

Codaisseur Amsterdam
Supported students with technical troubleshooting and guided them through full-stack development projects.

Technical Product Specialist - Customer Success

SurveyMonkey (Former Usabilla), Amsterdam

Worked directly with enterprise customers to solve technical implementation and integration challenges, from pre-sales and solution design through implementation, troubleshooting and adoption.


Selected projects and outcomes:
  • Enterprise pre-sales & technical discovery: Joined the sales process for one of France’s largest banks to lead technical discovery around their implementation requirements. Worked directly with the customer to understand their technical challenges and defined how SurveyMonkey could fit into their environment, helping build the technical confidence that contributed to signing the enterprise deal.

  • Technical consulting & solution design: Worked with customers to understand what they were trying to achieve, identify technical constraints and provide practical implementation guidance. Acted as the technical bridge between customers, Customer Success, Product and Engineering when requirements extended beyond standard platform functionality.

  • Developer experience: Identified the need for clearer technical resources for customers and developers implementing the platform. Built a new REST API developer portal and created technical guides, integration documentation and example code to make implementations easier and reduce dependency on direct technical support.


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