Anonymes Profil aus Arni, Senior Application Manager & Solution Developer auf www.freelancermap.at

Swisscom AG, Zurich

Application and Operation Manager in the field of Mass Output for banks
Analysing of new product features and their potential for the banks
Responsibility, planning and configuration for the end of the month, end of the quarter and end of the year processing
Fulfilment of bank specific requests in the field of printing and shipping
Evaluation of new products
Customer Relation in various languages (German, French, English)
Project and Change management: analysing, conception, realisation; with internal and external stake holders and providers
Special project: design and specification of a self-service portal with which the banks can manage their marketing campaigns for printing and shipping (advertisement and supplement)
Migration of the output system on a new platform and different main software

AdNovum Informatik AG, Zurich

Service Manager for different individual applications
Calculation and defining of SLA
Change Management
Reporting
Customer Relation
Assistance in setting up the new organisation for the maintenance at AdNovum
Assistance in designing of the support processes
Service and operation of a complex and high availability mobile payment solution (installation, 2^nd level support, request management, troubleshooting, 7x24h on call duty)
Service desk for internal and external applications, substitution of the team leader
Introduction of new team members of the Application Management team
Organisation, introduction and coaching of trainee for the service desk
2^nd and 3^rd level support of extensively and individually software for clients and in-house solutions
2^nd and 3^rd level support of the AdNovum security product NEVIS
Administration of the Atlassian Tools (Jira, Confluence)

Talentis Solutions AG, Dornach

Upgrade of the OpenText Archive (OAS10), the Oracle Database, change of the hardware (35 server in Switzerland and 50 server worldwide with individual settings and configuration for each of the server)
Consideration of the business and software requirements
Collaboration with different parties, such as the system engineers, the business responsible, the test manager and the software companies OpenText and Oracle
Writing of the IT concept and the IT specification in English
Assistance of the project manager
Creation of the concepts of the migration

Comit AG, Zurich (since June 2011 Swisscom Finance)

Team management
Dispatching, planning, time and budget management
Responsibility, planning and configuration for the end of the month, end of the quarter and end of the year processing
Fulfilment of bank specific requests in the field of printing, shipping and archiving
Dealing with multilingual clients, partners and working colleagues (German, French and English)
Project and change management: analysing, conception, realisation, launching of new releases; this in collaboration with different 3^rd party vendors and hosting providers
Assistance of the platform manager and the contract manager on the defining and calculation of the maintenance and support contracts, defining of the SLA
Application and operation management of the printing- and archiving systems of the banks and support of the modules payments, internet banking and data of the core banking system
Specific project: migration of the electronic archive
Defining the migration process and the documentation of it
Quality management and responsible for the external audit
Development of the migration scripts
Execution and supervising of the migration
Development of the monitoring scripts for different application and processes
Writing of the technical documentation in different languages (German, French and English)
Responsible and contact person for the external audit
Customer relation and application support
Collaboration with different hosting providers, 3^rd party vendors and printing centers

Swisscom IT Services AG, St. Gallen

Team management

Software integrator of document management system

Development and support of scanning systems, document management systems and archiving systems
Project and change management: analysing, conception, realisation, launching of new releases
AMS / EDOKA / EDEX for the Cantonal bank of Thurgau (integration of a document management system, in collaboration with 3^rd party vendor, hosting partners)
Swisscom Fixnet, migration of the electronic archive into a new archiving system, taking in consideration of the requirements of the external audit
Cantonal banks: migration of their electronic archive, coordination with different partners and 3^rd party vendors
Customer relation and application support

AGI IT Services AG, St. Gallen

Development, integration and support of the new release AGI-COLD
Project and change management, including analysis, conception, realisation and documentation
Interface with the new printing system AGI-OMS
New scanning application
Development of control scripts in the field of the archiving system, including automatically alarming of the support (pager, SMS, e-mail)
Customer relation and application support

IMTF, Informatique MTF SA, Givisiez

Software development of an administration tool in the field of document management

IMTF, Informatique MTF SA, Givisiez

Specialist in Electronic Payment and Archiving for Cantonal Banks
Implementation of Client-Server applications, languages C and Visual Basic on the platforms HP-UX, AIX, SUN Solaris, Win 3.x, Win 95 and Win NT
Client contact and support of the applications
Responsibility of the further development and design of the applications
Documentation (for User and Supporter)

Senior Application Manager & Solution Developer