24.08.2026 aktualisiert

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Release Management Specialist | ITSM Expert | Agile & DevOps Delivery

Manly, Australien
Nur Remote
ITIL 4 Foundation in IT Service Management (2022)
Manly, Australien
Nur Remote
ITIL 4 Foundation in IT Service Management (2022)

Profilanlagen

Bernadette Fitzwilliam - Release Manager Specialist.docx

Über mich

With a strong foundation in IT Service Management (ITSM), I have worked in Problem, Change and Configuration Management, with the last 15 years in Release Management having successfully implemented and transformed release management capabilities across both BAU and project environments.

Skills

AusschreibungsmanagementIBM Tivoli Storage ManagerApplication Lifecycle ManagementIntelligent Platform Management InterfaceLeistungsmanagementChange ManagementComputerized Maintenance Management SystemContinuous DeliveryEntwicklungsmanagementDokumentenmanagementDisciplined Agile DeliveryEnterprise Information ManagementEquipment Service Management und VermietungExecution Management SystemsRevision Control SystemsHP Application Lifecycle ManagementHP Service ManagerIBM Service Management FrameworkInformation Management SystemInformation Lifecycle ManagementInformation ManagementInformationssicherheitsmanagementITIL CertificationsKnowledge ManagementSystem Center Configuration ManagerSQL Server Management StudioOpen ServiceSoftware-ProduktmanagementPVCS Version ManagerRelease EngineeringTransformationsmanagementMigration ManagerVrealize Operations Manager (VROPS)Remote-ManagementRequirements ManagementServer AdministrationService Control ManagementServiceentwicklungService DiscoveryDienstleistungsverwaltungService Request ManagementSession-ManagementSoftware Asset ManagementSoftware Configuration ManagementSoftware-BereitstellungSoftware ProjektmanagementSoftware-QualitätsmanagementTest ManagementVersionierungVulnerability ManagementWindows Deployment ServicesDisclosure ManagementSoftware OrganizationLiefermanagementWorkday Change ManagementSSL-ZertifikatsmanagementSoftware RepositoryLifecycle ManagementReliability Availability Maintainability And Safety SoftwareInformationssicherheits-ManagementsystemMicrosoft Deployment ToolkitIntegrated Security Management SystemSoftwareverteilungGarantiemanagementOracle Enterprise ManagerIT Demand ManagementDocumentation SystemServiceNow IT-BetriebsmanagementBuild-ManagementService Delivery Management
Enterprise Release Management
Extensive expertise in designing, implementing, and continuously improving release management frameworks, governance models, and operating practices across both BAU and project environments, including establishing Release Management Centres of Excellence.

ITSM – Release, Change & Configuration Management
Deep knowledge of IT Service Management disciplines, including Release, Change, and Configuration Management, with ITIL 4 Foundation certification and hands-on experience applying ITSM processes in complex enterprise environments.

Agile & DevOps Delivery Methodologies
Proven track record of leading release activities across Agile and DevOps delivery models, coordinating cross-functional teams, managing dependencies, and driving adoption of Agile Release Trains and continuous deployment practices.

Continual Service Improvement
Regular review and optimisation of processes, governance frameworks, and tooling to enhance operational efficiency, strengthen delivery outcomes, and support evolving business needs.

Stakeholder Engagement and Collaboration
Strong ability to engage and align business and technology stakeholders at all levels, facilitating release planning, managing risks, and ensuring effective communication of release scope, timelines, and dependencies.

ServiceNow
Practical experience assessing and utilising the ServiceNow Release Management plugin, including managing service transitions and creating release calendars and dashboards within the tool.

Process Analysis and Design
Skilled in analysing current-state release and environment management processes, identifying improvement opportunities, and designing streamlined governance frameworks and operational models.

Training and Mentoring
Experience building team capability through training, mentoring, and knowledge sharing, driving adoption of release management best practices across cross-functional teams.

Microsoft Office Suite
Proficiency in Microsoft Office tools including Word, Excel, Visio, Publisher, and PowerPoint, supporting documentation, reporting, and stakeholder communication activities.

HTML, CSS, JavaScript, PHP
Foundational technical skills in web technologies including HTML, CSS, JavaScript, and PHP.

Erfahrung

Berufserfahrungmehr als 10 Jahre
Freelancer seit2026

Sprachen

EnglishMuttersprache

Projekthistorie

Release Manager

RBA, Sydney
Enterprise Release Manager seconded to a business-led IT process transformation project as a Release Management SME. Responsible for establishing the enterprise Release Management capability, including governance frameworks, policies, processes, and operating models. Recruited and established a new Enterprise Release Management team, driving enterprise-wide adoption of Agile, DevOps, and traditional release practices. Member of the IT Operational leadership team, contributing to strategic direction and leadership.

Cloud & DevOps Release Manager

AMP, Sydney
Designed and implemented the Release Management operating model, including strategy, governance, processes, controls, and tooling. Directed release activities across business and technology teams, overseeing release planning, scheduling, testing coordination, deployment governance, stakeholder engagement, risk management, and service transition activities. Partnered with DevOps Engineering teams and development, testing, and infrastructure teams to establish release standards and deployment controls.

Release Manager

Westpac, Sydney
Led a comprehensive review and uplift of the Release Management framework, processes, and governance practices. Championed the establishment of an enterprise-wide Release Management tooling capability, securing executive sponsorship. Redesigned the monthly release approach, eliminating the need for a second production release weekend. Provided Release Management leadership across multiple Agile programs. Recipient of the Westpac GEM Award from HOD for Leading Change in August 2024.

Contract Release, Environments & Cutover Lead

Virgin Australia, Brisbane
Member of the program leadership team for a major Crew Management System replacement initiative, providing leadership across Release and Environment Management. Established the Release Management capability for the program, defining governance across the end-to-end SDLC. Led the uplift of the Environment Management function and assumed additional responsibility for leading the Data Migration workstream.

Digital Foundations Release Management Lead

Tabcorp, Brisbane
Member of the Digital Foundations Leadership Team, responsible for enterprise release management strategy and delivery governance. Led a team of five Enterprise Release Coordinators and established the Enterprise Release Management Centre of Excellence. Created a Release Management Centre of Excellence across Tabcorp's digital technology and core platforms. Created Release Management Strategy and Delivery model for Agile Transformation following demerger.

Contract Release & Environment Management Lead

SAPOL, South Australia
Engaged as Release and Environment Team Lead for a large-scale policing systems transformation program. Led the assessment and optimisation of release management practices to improve governance, stakeholder alignment, release quality, and delivery outcomes. Reviewed and updated release and environment management processes, introduced release planning, and ensured alignment with Change, Incident and Problem ITSM processes.

Contract Release Management (Service Transition)

Fujitsu, Australia
Contracted to design and implement a new Release Management function for a local government client, establishing governance, processes, stakeholder engagement models, and operational practices. Assessed ServiceNow Release Management plugin, managed transition of 40 managed services to new release framework, created Release Calendar and Forward Schedule of Release, and led transition to the Fujitsu Change and Release team.

Release & Deployment Management

9Spokes, Auckland, NZ
Implemented a best practice change and release management framework for an agile multi-platform SaaS environment. Managed end-to-end release activities across the SDLC including customer UAT. Collaborated with Product Management, Product Owners, Scrum Masters, QA Manager, and Deployment Engineers. Established best practice ITIL Change Management process and the CAB.

Change, Release & Configuration Management

Auckland Council, Auckland, NZ
Created end-to-end ITIL processes across IS Teams for the new Configuration Management system. Administered and advised the Change and Release Management processes for both BAU and Project Change, assessed all Requests for Changes, chaired Change Advisory Board meetings, and contributed to the development of Change Management policies and continual service improvement.

Zertifikate

ITIL v4 Foundation

PeopleCert

2022

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