22.10.2026 aktualisiert
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Project & Operations Coordinator | ISTQB Certified | Cross-functional Management
Bassersdorf, Schweiz
Nur Remote
High School Diploma - Escola Secundaria Leal da Camara, SintraSkills
ISTQBProject Management SoftwareWorkflowsKoordination des Start- und LandungsbetriebsTestrail
Project & Operations Coordination
Extensive experience in organizing workflows, planning activities and following up on business priorities across multiple departments and industries.
ISTQB Certified Testing & QA
ISTQB Foundation Level certification with hands-on knowledge of functional and regression testing, test case design, requirements analysis and defect reporting.
Team Leadership & Coaching
Proven track record of developing staff, coaching team leaders and ensuring structured follow-up across schedules, responsibilities and business needs.
Process Optimization
Skilled in identifying inefficiencies and improving workflows to support operational performance and revenue growth.
Stakeholder Communication
Strong ability to liaise with internal teams, management and external partners, preparing summaries, action points and structured follow-ups.
Agile & Project Management Tools
Practical experience with Jira, Confluence, TestRail, Trello, Asana, Monday and Notion for task management and project planning.
Documentation & Reporting
Experienced in creating and maintaining documentation, defect reports, training schedules and cross-department communication materials.
Customer Orientation
Background in customer-facing roles in aviation and hospitality, with a strong focus on service quality and problem resolution under pressure.
Remote Collaboration
Comfortable working in distributed team environments using tools such as Zoom, Teams and Slack.
Extensive experience in organizing workflows, planning activities and following up on business priorities across multiple departments and industries.
ISTQB Certified Testing & QA
ISTQB Foundation Level certification with hands-on knowledge of functional and regression testing, test case design, requirements analysis and defect reporting.
Team Leadership & Coaching
Proven track record of developing staff, coaching team leaders and ensuring structured follow-up across schedules, responsibilities and business needs.
Process Optimization
Skilled in identifying inefficiencies and improving workflows to support operational performance and revenue growth.
Stakeholder Communication
Strong ability to liaise with internal teams, management and external partners, preparing summaries, action points and structured follow-ups.
Agile & Project Management Tools
Practical experience with Jira, Confluence, TestRail, Trello, Asana, Monday and Notion for task management and project planning.
Documentation & Reporting
Experienced in creating and maintaining documentation, defect reports, training schedules and cross-department communication materials.
Customer Orientation
Background in customer-facing roles in aviation and hospitality, with a strong focus on service quality and problem resolution under pressure.
Remote Collaboration
Comfortable working in distributed team environments using tools such as Zoom, Teams and Slack.
Erfahrung
Berufserfahrung0 - 5 Jahre
Freelancer seit2026
Sprachen
DeutschverhandlungssicherEnglischGrundkenntnissePortugiesischMutterspracheRussischMutterspracheSpanischverhandlungssicher
Projekthistorie
Supported several departments with day-to-day office and operational activities including recruitment, training planning and accounting-related coordination. Helped organize training activities, schedules, documentation and cross-department communication. Supported recruitment processes and administrative tasks while liaising with different internal teams. Participated in meetings with the CEO and management, preparing summaries, action points and information for subsequent meetings. Combined office responsibilities with safety-critical and customer-facing airline duties.
Delivered professional service in an international and highly regulated environment, handling complex situations calmly and efficiently. Coordinated closely with multicultural crews, supported safety procedures and resolved passenger issues under time pressure. Built strong communication, service and problem-solving skills while working with customers from diverse backgrounds.
Managed daily business operations, staff planning, team performance, key client relationships and operational priorities. Planned and coordinated projects, commercial activities and partnerships while improving workflows and supporting revenue growth. Developed staff, coached team leaders and ensured structured follow-up across schedules, responsibilities and business needs.