Interim Program Manager, Transition Manager, Service Delivery Manager

At Platform People GmbH, I lead a talented team of 20x engineering professionals in Central Europe. The professionals are available in CET time zone. We have worked with leading Western European clients, understand the culture, trust and open communication required. Your data is secure within the EU. I remain your Delivery Manager, responsible and accountable for quality deliverables throughout the engagement.

Note:
Upon request, a German speaking coordinator will be assigned during the engagement for German-language projects.

Ein deutschsprachiger Koordinator für deutschsprachige Projekte wird auf Wunsch während des Einsatzes benannt.

We offer the following services:

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ServiceNow Implementation:
We have the unique ability to combine expertise in both Telecom and ServiceNow. Our Telco implementation include the below processes:

• Request-to-Answer
• Order-to-Payment
• Usage-to-Billing
• Request-to-Modification
• Request-to-Termination
• Trouble-to-Solution
• Complaint-to-Solution

Our expertise includes the rapid deployment of the following applications:

• Order Management for Telecom, Media, and Technology (OMT)
• Telecommunications Service Management (TSM)
• Telecommunications Network Inventory (TNI)
• Customer Service Management (CSM)
• Sales and Order Management (SOM)
• Field Service Management (FSM)
• IT Operations Management (ITOM)
• IT Service Management (ITSM)
• Virtual Agent (VA)
• Integration Hub
• Service Bridge

Certificates held by our team:

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• Certified Implementation Specialist – Field Service Management
• Certified Implementation Specialist – Discovery
• Certified Implementation Specialist – Event Management
• Certified Implementation Specialist – IT Service Management
• Micro-Certification - CMDB Health, Configure the CMDB, Predictive Intelligence, Flow Designer, Performance Analytics, Agile and Test Management Implementation

Industry:

• Telecommunications
• Service Providers
• Financial Services
• Healthcare
• Insurance
• Manufacturing
• Workplace Management

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ServiceNow Testing:
We specialize in testing and validating the implementation of the above mentioned ServiceNow products in the B2B Telco space. We take over the testing activities for the complete implementation. We

• analyse legacy telco business processes, document, suggest improvements, create user stories
• support the ServiceNow implementation team in understanding the telco business processes, thus improving the implementation & migration time
• perform E2E testing, validation and debugging of Telco processes in ServiceNow platform
• create test cases and test newly implemented features
• support platform evergreening by validating features and processes on the upgraded version

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Product Owner
Product Owners with strong technical backgrounds and proven track records in the information technology, telecommunications, and services industries. Our Product Owners have successfully led the implementation of ServiceNow Telco modules and migrated Telco products and services from BSS/OSS to ServiceNow. Familiar with Agile, Scaled Agile - SAFe and Hybrid methodologies.

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As your Delivery Manager, I have the following skills:

Project and Program Management

• Program/Program Management
• Transition Management
• Stakeholder Management
• Collaboration and Clear Communication

Methodology

• Agile Methodology
• Scaled Agile SAFe Framework
• Waterfall and Hybrid

Programs

• Digital Transformation
• Network Transformation
• Business Transformation
• Outsourcing
• Insourcing
• Merger and Acquisition (M&A)

Tools

• Atlassian Confluence
• SharePoint
• Jira
• Xray
• Office 365

My Certifications

• Certified ServiceNow Administrator (CSA)
• AWS Certified Cloud Practitioner
• Google Cloud Certified – Cloud Digital Leader
• Microsoft Certified: Azure Fundamentals
• Project Management Professional (PMP) – Project Management Institute
• Leading SAFe - Scaled Agile Inc
• Implementing Cisco SD-WAN Solutions – Cisco Learning System
• Google Cloud - Generative AI Fundamentals
• Full Stack Web Development - Coursera

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