18.09.2026 aktualisiert

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100 % verfügbar

Product Owner & Business Analyst | Complex Software, Workflows & Operations

Budva, Montenegro
Nur Remote
Saint-Petersburg State University (1999-2004). Scandinavian philology.
Budva, Montenegro
Nur Remote
Saint-Petersburg State University (1999-2004). Scandinavian philology.

Profilanlagen

AlexStepanov_CV.pdf

Über mich

I’m most useful when the problem is messy, the operation is complicated, and nobody quite agrees yet on what the software should do. My work tends to span product, business analysis and UX. I like understanding the real process first, then shaping the product around it.

Skills

User Experience (UX)Business AnalysisBusiness-Workflow-AnalyseDisciplined Agile DeliveryScrumUser StoriesWorkflowsUser Flows
Product Ownership & Business Analysis
Product Owner / Business Analyst with 22+ years in software delivery. Experienced in product discovery, requirements engineering, stakeholder interviews, backlog definition, prioritization, user stories, acceptance criteria, business rules, functional specifications, UAT, release planning, and end-to-end delivery for complex B2B and internal systems.

Process & Workflow Design
Business process analysis, process mapping, workflow design, gap analysis, operational modelling, SOPs, continuous improvement, Lean principles, and translating real-world operations into product behaviour, data structures, rules, and implementation-ready requirements.

UX & Information Architecture
Hands-on experience in UX design, information architecture, interaction design, user flows, wireframing, and interactive prototyping, including Axure. Strong focus on complex forms, admin interfaces, scheduling tools, dashboards, reporting, and operational workflows.

Technical & Delivery Skills
API contracts, integration requirements, data modelling, structured data design, validation rules, edge cases, test scenarios, technical documentation, and close collaboration with developers and QA. Practical experience with Agile, Scrum, Kanban, Disciplined Agile Delivery, Waterfall, and hybrid delivery approaches.

AI / RAG Product Experience
Daily use of AI tools for research, analysis, requirements work, ideation, and drafting. Product experience involving AI/ML in document verification and medical imaging, plus hands-on prototyping of a local Retrieval-Augmented Generation (RAG) system for aviation operations using LM Studio, AnythingLLM, local LLMs, and structured operational data.

Domain Expertise
  • Healthcare software: EMR/EHR, practice management, clinical workflows, PROMs, scheduling, billing, insurance claims, reporting, and medical documentation.
  • Aviation operations: flight scheduling, crew rostering, dispatch workflows, aircraft and vehicle allocation, pilot reporting, audit, and operational data.
  • E-commerce and B2B platforms: product definition, purchasing flows, institutional buyers, online sales, and ongoing platform evolution.
Additional experience includes custom manufacturing, education, and enterprise/internal software.

Technical Writing & Documentation
Background in enterprise software documentation, including user and administrator guides, functional specifications, process documentation, SOPs, training materials, and clear explanation of complex system behavior.

Erfahrung

Berufserfahrungmehr als 10 Jahre
Freelancer seit2011

Sprachen

EnglishverhandlungssicherFrenchGrundkenntnisseRussianMutterspracheSpanishGrundkenntnisse

Projekthistorie

Product Owner / Business Analyst / UX Lead

NGFT

Internet und Informationstechnologie

10-50 Mitarbeiter

Helicopter operations platform covering scheduling, dispatch, flight execution, reporting and invoicing.
  • Defined the product model, workflows, business rules and detailed system behavior.
  • Elicited and structured requirements from operational and business needs.
  • Defined user flows, information architecture and UX behavior for desktop and mobile applications.
  • Worked with the founder, designer and development team to refine requirements and resolve functional and operational edge cases.
  • Defined workflows for jobs, flights, crew rostering, aircraft and vehicle allocation, pilot reporting, offers and invoicing.
  • Reviewed implemented functionality and clarified requirements throughout development.


Business Analyst / Process Designer

GiftTrees

Energie, Wasser und Umwelt

< 10 Mitarbeiter

CRM migration from a custom legacy setup and supporting tools to Zoho CRM.
  • Mapped existing business processes across lead generation, sales, client onboarding and bookkeeping.
  • Interviewed business users to identify process gaps, unclear handoffs and conflicting assumptions.
  • Distinguished current-state processes from required process changes and opportunities for automation.
  • Produced process documentation, SOPs and functional requirements for the new CRM setup.
  • Defined workflows for corporate-client onboarding and bookkeeping.
  • Reviewed and tested Zoho workflows with the implementation team and clarified requirements during implementation.

Product Owner / Business Analyst

Flinn Scientific

Konsumgüter und Handel

250-500 Mitarbeiter

E-commerce platform development and later product evolution, delivered in two separate engagement periods with a several-year gap between them.
  • Defined requirements, purchasing workflows, business rules and product behaviour for the e-commerce platform.
  • Worked directly with business stakeholders and the development team on product decisions and implementation details.
  • Designed user and purchasing flows for individual customers and institutional buyers.
  • Modelled complex account and purchasing requirements for schools and other institutional customers.
  • Supported the initial launch of the online sales platform.
  • Returned to the product several years later to support ongoing development, including new features, promotions and other changes.


Product Owner / Business Analyst

Boutique Air

Transport und Logistik

250-500 Mitarbeiter

  • Elicited and analyzed requirements for pilot, dispatch and maintenance workflows.
  • Translated operational processes into functional requirements, Jira stories and wireframes.
  • Worked directly with airline operations stakeholders to define functionality and resolve workflow and business-rule questions.
  • Coordinated requirements and implementation with a small remote development team.
  • Defined and tested pilot duty-management functionality, including duty-on and duty-off workflows.
  • Analyzed and specified OSR/SIR maintenance functionality, including discrepancies, maintenance events, aircraft return-to-service estimates and Maintenance–Dispatch communication.
  • Performed functional testing where required in the absence of a dedicated QA role.

Business Analyst / UX Designer

RND Automation

Industrie und Maschinenbau

50-250 Mitarbeiter

Client needed an internal/vendor portal for managing RFQs for externally sourced parts.
  • Analyzed the RFQ process end to end and defined the functional requirements and business rules.
  • Defined workflows for internal project and RFQ creation, part specifications, attachments and vendor invitations.
  • Defined the vendor-side workflow for reviewing invitations, accepting or declining participation, and preparing quotations.
  • Specified line-item quoting, including individual prices, no-quote responses, quantities, calculated totals and delivery lead times.
  • Defined proposal states and behavior, including saving work in progress, submission, withdrawal and locking submitted proposals.
  • Designed and built a detailed interactive Axure prototype and functional specification covering the complete workflow.
  • Worked through implementation questions with the development team until the portal was delivered.

Product Owner / Business Analyst / UX Designer

Agility Health

Sonstiges

500-1000 Mitarbeiter

Agility Health operated a network of physical therapy clinics in the US. AgileRPM was a custom EMR and practice-management platform built to support their clinical, administrative and financial workflows.
  • Mapped end-to-end workflows across patient referrals, scheduling, insurance, clinical documentation, billing and accounts receivable.
  • Worked with business and clinical stakeholders to define requirements, business rules and system behaviour.
  • Defined clinical documentation workflows covering plans of care, daily treatment notes, progress notes, functional outcomes and discharge.
  • Modelled the dependencies between clinical documentation and downstream processes such as scheduling, authorizations, billing, work queues and accounts receivable.
  • Defined billing and revenue-cycle workflows, including claims, payments and follow-up activities.
  • Designed the system’s information architecture and UX and built a comprehensive interactive Axure prototype.
  • Worked with the development team throughout implementation, clarifying requirements, resolving edge cases and validating functionality.
  • Stayed with the project through rollout and adoption by therapists and operational staff.

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