Consultant - Freelance (PMO)

E.ON Digital Technology GmbH

Energie, Wasser und Umwelt

HR systems transformation programme – migration to Oracle HCM & SAP, from planning through testing, migration and go-live to hypercare, with multiple parallel workstreams.

Programme steering & governance:

• Structured the programme across parallel workstreams

• Built reporting structures for management and the steering committee

• Standardised ways of working and ensured quality of decision papers and governance artefacts

Planning & control:

• Managed risks, dependencies and open items across workstreams

• Coordinated planning and tracking of testing, migration and go-live

• Supported resource, capacity and effort tracking and forecasting

Stakeholder coordination:

• Coordinated dependencies with Oracle HCM and SAP experts and business units

• Ran regular alignment sessions and workshops

• Organised access and role processes for project members and external providers

Process improvement:

• Optimised Jira and Confluence structures for transparency and traceability

Hypercare (current):

• Following up incidents and tickets in ServiceNow with Oracle HCM/SAP experts and support teams

• Supporting daily hypercare meetings: status of open tickets and blockers, decisions and action items

Tools: Jira, Confluence, ServiceNow, MS Project, SharePoint, MS Office

Consultant - Freelance (PMO)

Acent AG

Öffentlicher Dienst

National travel protection fund project in the public sector – PMO support for project leadership in the service management and workstream area, plus design of an automation concept for consumer reimbursement requests.

Reporting & governance:

• Owned weekly reporting of project progress to senior public sector stakeholders

• Maintained an internal decision register and supported transparent alignment and approval processes

• Prepared decision documents for management

Project coordination:

• Created and tracked minutes and task lists, and followed up on function-critical work packages

• Supported the reimbursement lead with daily tracking of service providers' tasks

• Developed and introduced a structured checklist for progress control and prioritisation

Process analysis & automation:

• Designed an automation approach for two function-critical mailboxes handling consumer reimbursement requests

• Analysed email categorisation and identified concrete automation potential

• Developed a semi-automated processing approach, incl. process analysis and technical requirements

• Presented the concept to management and refined it based on feedback

Stakeholder coordination:

• Coordinated with internal teams and external service providers on solution development

• Supported quality assurance and documentation

Automotive Consultant - Freelance (Product Owner and Scrum Master)

P3 Romania

Automobil und Fahrzeugbau

OEM test system development in an agile environment – development and validation of xTS (eXtended Test System) solutions, delivering testing services as a third-party provider for OEMs, in close collaboration with P3 teams in Germany.

Product ownership & delivery:

• Led development and validation of xTS solutions for OEM testing services

• Developed a project plan in MS Project to meet Google Automotive certification deadlines and deliver milestones on time

• Implemented a test defect management system to reduce turnaround times and improve testing efficiency

Agile team leadership:

• Took on the Scrum Master role: ran daily stand-ups and optimised the team's workflow

• Managed task workflow with Kanban, prioritising dynamically to ensure steady progress

• Monitored team health and performance through regular feedback loops

• Increased productivity by applying agile best practices and fostering ownership

Stakeholder communication:

• Aligned testing methods with P3 teams in Germany to ensure consistent quality standards

• Delivered weekly progress reports and addressed key stakeholder questions promptly

Certification: SAFe Scrum Master and SAFe Product Owner/Product Manager (12/2024)

Tools: MS Project, MS Office

Consultant - Freelance (PMO)

Operational Services GmbH & Co. KG

Internet und Informationstechnologie

IT project support in a corporate environment – PMO for ServiceNow and audit projects using a hybrid methodology, with reporting to the client and the steering committee.

Reporting & governance:

• Created weekly status reports and presentations for the client

• Monitored progress and prepared management information for the steering committee

• Maintained weekly/bi-weekly status updates for clients

Planning & control:

• Owned project planning and tracking, including key milestones in MS Project

• Revised quality gate checklists and deadlines

• Worked with programme managers on creating and managing project budgets

• Maintained monthly budget documents and provided management with a budget overview

Project coordination:

• Actively contributed to ServiceNow and audit projects

• Prepared and steered kick-off meetings and presentations

• Owned minute-taking, scheduling, follow-ups and escalations

• Addressed a wide range of project team needs and issues

Tools: MS Project, MS Office (Excel, PowerPoint, Word, Outlook, OneNote, Teams), Webex, SharePoint

Project Management Officer (PMO)

Bosch Service Solutions

Internet und Informationstechnologie

Multiple internal digitalisation and IT projects – central PMO support for around 20 project managers in an international department, from project set-up and documentation to meetings and senior management communication.

Project support & coordination:

• Supported around 20 project managers in day-to-day operations – from minute-taking and scheduling to occasionally steering meetings

• Supported the development of scope and timeline for a Type B project

• Followed up with department heads, joined risk discussions and acted as first point of contact for project managers on support topics

Events & communication:

• Organised a global kick-off meeting in Stuttgart with 20 colleagues on-site from Europe, North America and Asia-Pacific, plus remote participants

• Created the kick-off presentation and presented the organisational topics

• Communicated regularly with senior management and leadership

Documentation & tools:

• Created and maintained Confluence pages for all new department projects, incl. milestones, documentation and minutes

• Tracked action items in Excel and later migrated them to Jira

• Owned Teams channel management for multiple projects: folder structure, SharePoint links, task overview

• Improved existing templates and tools to optimise the team's daily work

Tools: Jira, Confluence, MS Teams, SharePoint, MS Office

Global IT Help Desk Consultant 2nd Level

Bosch Service Solutions

Internet und Informationstechnologie

Global 2nd level IT support for Skype and MS Teams across DACH, APAC and North America – incl. team lead, training and deputy queue owner responsibilities.

Support & escalation:

• First point of contact for all Skype-related global issues, resolving technical and user-specific questions across regions

• Logged, tracked and resolved orders, inquiries, malfunctions and problems, documenting new solutions for the wider team

• Provided escalation support to 1st level colleagues across DACH, APAC and NA

• Extended remit to 2nd level support for MS Teams

Team leadership:

• Led the global Skype team for close to a year, dividing tasks and building an effective work strategy during a period of limited trained headcount

• Appointed deputy for the Skype global queue after the introduction of a Global Competence Owner model – primary contact for technical issues and for the product owner

• Moderated bi-weekly alignment meetings with 3rd level colleagues

Training:

• Owned onboarding training for new hires and periodic refresher trainings on new Skype functionality

• Designed and delivered training programmes for 1st level colleagues in Timisoara, Berlin, Manila and Chengdu

• Trained several 2nd level colleagues who became shared capacity in the global queue

IT Help Desk Agent (DACH Region)

Bosch Service Solutions

Internet und Informationstechnologie

1st level IT support for Bosch users and business partners across the DACH region – in German, via phone, email and remote support tools.

Support & problem solving:

• Delivered front-line technical support to users and business partners across Germany, Austria and Switzerland

• Diagnosed and resolved complex software issues on user workstations, maintaining a consistently high standard of customer service

• Identified root causes of faults and defined the steps required for resolution

Achievement:

• Achieved the highest solution rate across the DACH region project in the three months before being selected for the 2nd level Skype role

PMO & Programme Consultant | IT & Transformation Projects | SAFe Scrum Master & Product Owner

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Consultant - Freelance (PMO)

Consultant - Freelance (PMO)

Automotive Consultant - Freelance (Product Owner and Scrum Master)

Consultant - Freelance (PMO)

Project Management Officer (PMO)

Global IT Help Desk Consultant 2nd Level

IT Help Desk Agent (DACH Region)

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