02.10.2026 aktualisiert
MO
100 % verfügbar
Operations Leader | Process Optimisation & Performance Improvement | Cross-Functional Leadership
Stolberg, Deutschland
Weltweit
Higher National Diploma (HND) in Building TechnologyÜber mich
Experienced operations leader with 10+ years in time-critical service and ground operations. Specialised in process optimisation, SLA/KPI governance, and compliance management. Led cross-functional teams of 20+ employees. Fluent in English and German.
Skills
Operations Leadership & Team Management
Leadership of cross-functional teams of 20+ employees, including resource and capacity planning, mentoring, and shift coordination in high-volume, 24/7 operational environments.
Process Architecture & SLA/KPI Governance
Design and implementation of SLA- and KPI-based governance frameworks, process redesign, and root-cause and bottleneck diagnostics to drive measurable performance improvements.
Regulatory Compliance & Risk Advisory
Application of regulatory and compliance requirements into scalable, repeatable processes, including audit-proof compliance programme development and stakeholder and vendor governance.
Project Management (IO4PM & Scrum)
Certified Accredited Project Manager (IO4PM) and Scrum Master with hands-on experience in structured project planning, scheduling, and documentation control.
Supply Chain & Fulfilment Process Optimisation
Identification of operational bottlenecks across multi-channel supply chain and fulfilment processes, including building proactive escalation-tracking systems to reduce delays and recurring error sources.
Aviation Security & Compliance
Enforcement of international aviation security regulations including US-TSA and EU requirements, passenger document verification, and security checks in zero-tolerance environments.
Behavioral Analysis & CBA Compliance Auditing
Design and leadership of Behavioral Analysis Compliance Audit (CBA) programmes to assess authorisation and behavioural risk, building repeatable compliance frameworks for security-critical areas.
Customer Service Workflow Management
Redesign and continuous optimisation of complex digital customer service workflows, managing 150-200 high-priority cases daily while maintaining strict quality standards.
Ground Operations & Terminal Logistics
Management of time-critical ground operations and terminal logistics in high-throughput environments, including rapid-response protocol development to safeguard punctuality targets during disruptions.
Airport Systems (SABRE, WorldTracer, BagFinder)
Use of SABRE, WorldTracer, and BagFinder to coordinate ground logistics, check-in, gate operations, boarding, baggage tracking, and resolution of overbookings and operational disruptions.
Leadership of cross-functional teams of 20+ employees, including resource and capacity planning, mentoring, and shift coordination in high-volume, 24/7 operational environments.
Process Architecture & SLA/KPI Governance
Design and implementation of SLA- and KPI-based governance frameworks, process redesign, and root-cause and bottleneck diagnostics to drive measurable performance improvements.
Regulatory Compliance & Risk Advisory
Application of regulatory and compliance requirements into scalable, repeatable processes, including audit-proof compliance programme development and stakeholder and vendor governance.
Project Management (IO4PM & Scrum)
Certified Accredited Project Manager (IO4PM) and Scrum Master with hands-on experience in structured project planning, scheduling, and documentation control.
Supply Chain & Fulfilment Process Optimisation
Identification of operational bottlenecks across multi-channel supply chain and fulfilment processes, including building proactive escalation-tracking systems to reduce delays and recurring error sources.
Aviation Security & Compliance
Enforcement of international aviation security regulations including US-TSA and EU requirements, passenger document verification, and security checks in zero-tolerance environments.
Behavioral Analysis & CBA Compliance Auditing
Design and leadership of Behavioral Analysis Compliance Audit (CBA) programmes to assess authorisation and behavioural risk, building repeatable compliance frameworks for security-critical areas.
Customer Service Workflow Management
Redesign and continuous optimisation of complex digital customer service workflows, managing 150-200 high-priority cases daily while maintaining strict quality standards.
Ground Operations & Terminal Logistics
Management of time-critical ground operations and terminal logistics in high-throughput environments, including rapid-response protocol development to safeguard punctuality targets during disruptions.
Airport Systems (SABRE, WorldTracer, BagFinder)
Use of SABRE, WorldTracer, and BagFinder to coordinate ground logistics, check-in, gate operations, boarding, baggage tracking, and resolution of overbookings and operational disruptions.
Sprachen
DeutschverhandlungssicherEnglischverhandlungssicher
Projekthistorie
Redesign and continuous optimisation of complex digital customer service workflows, managing 150-200 high-priority cases daily. Identification of operational bottlenecks across multi-channel supply chain and fulfilment processes. Serving as central interface between internal departments and external logistics providers. Personally resolved over 20,000 customer inquiries since 2024, including technical product-compliance guidance. Converted to a permanent contract after one year based on consistently reliable delivery.
Structured upskilling period focused on project management methodology and corporate compliance standards. Earned Scrum Master and Accredited Project Manager (IO4PM) certifications.
Supported project planning activities on-site in Sweden over a 6-month assignment, coordinating schedules and documentation to support on-time project delivery. Handled administrative duties alongside planning responsibilities, including data entry, documentation control, and coordination between project stakeholders.