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Profilbild von Michael Henze Agile Coach | IT PM | SAFe | Scrum Master aus Tegernsee

Michael Henze

Tegernsee
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Letztes Update: 21.06.2023

Agile Coach | IT PM | SAFe | Scrum Master

Firma: Michael Henze Project Management
Abschluss: nicht angegeben
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: Deutsch (Muttersprache) | Englisch (verhandlungssicher) | Französisch (Grundkenntnisse)

Schlagwörter

Agile Methodologie Jira Adobe Cloud Computing Serviceorientierte Architektur Magento Scrum Salesforce.Com User Experience (UX) Acceptance Testing + 90 weitere Schlagwörter anzeigen

Dateianlagen

2021-03-02_Empfehlungsschreiben_Reply_Triplesense_v1.0.pdf
2022-11-26-KHQ-Recommendation-Letter-Michael-Henze_100123.pdf
2022-10-25-Kurzprofil-Michael-Henze-v1_280123.pdf
2023-05-07-CV-Michael-Henze-v14_210623.pdf

Skills

Scrum, Kanban, SAFe, PMI/PMBOK, PRINCE2, ITIL, Agile, Waterfall, Flight Levels, Magic Estimation, WSJF, PERT, Risk-Matrix (ALARP), PMP, WBS, Software Architecture, Service-oriented architecture (SOA), DevOps, CI/CD, Design Thinking, Personas, Empathy, Proximity map, Atomic Design, Liberating Structures, Serious Play, HTML, CSS, XML, XHTML, JS, Java, PHP, NET, JSP, REST, SOAP, Content Management System, Adobe Experience Manager, Imperia 8.5, Noxum Publishing Studio, Typo3, Contenido, WordPress, Sitecore, Magento, SAP Hybris, CRM, Salesforce, Siebel, proprietary systems, Marketing, Emarsys, Mailingwork, Web Development, Adobe Dreamweaver, Adobe Flash, Notepad++, HP ALM, HPQC, Jira (incl, BigPicture, CodeBeamer, Mantis, Flyspray, Xray, Confluence, Active Collab, Basecamp, Sharepoint Analytics, Adobe Dynamic Tag Management, Google Analytics, eTracker, Adobe Photohop, Adobe InDesign, Adobe Illustrator, Adobe Premiere, Zeppelin, Abstract, Invision, Sketch, Axure, Figma, Frontify, MS Project, MS Excel, MS Word, PowerPoint, Visio, Adobe Acrobat, Blue Ant, Adobe Experience Manager (AEM), Adobe Analytics, Adobe Magento, Adyen, SAP, Akamai, GitHub, Jenkins, Selenium, SonarQube, Jira, Slack, Skype, WebEx, GoTo, Google Hangouts, Zeplin / InVision / Figma, Web, AEM 6, Google Marketing Platform, CDP, Adobe, collaboration tools, Agile Framework, SAFe Program Consultant, Management 3.0, Change, Miro, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Estimation, Slack administrator, UAT, user acceptance test, test strategy, Jira administrator, Jira workflow setup, development, continuous integration, agile methodologies, Jira/Confluence, quality assurance, Zeplin, service-oriented architecture, (SOA), management reporting, agile transition, API, frontend, User Experience, Angular, continuous delivery, continuous deployment, Cloud, Magento Commerce Cloud, project estimation, Adobe Commerce Cloud, CMS, Magento v5.x, Hybris, cross-browser, ecommerce, cross-browser-testing, browserstack, analytics, Cloudflare, PEAR, system design, refactoring, data layer, UI, UX, naming conventions, versioning, social media, iOS, Android, Windows Phone, agile development, scrum team, broadcasting

Projekthistorie

10/2022 - 10/2022
Senior Project Manager / Agile Coach
Triplesense Reply; BMW AG (Internet und Informationstechnologie, 50-250 Mitarbeiter)
Triplesense Reply (freelance), Senior Project Manager / Agile Coach, Frankfurt am Main
October 2019 - July 2020

Procurement Platform
February 2020 - July 2020

Project management and agile coaching for the development of a new procurement platform. Building a highperformance
delivery team and ensure frontend delivery and SAP interface integration in time and budget.
Conducting User Experience Labs on a regular basis to refine requirements and improve the product. Project-,
resource- and cost planning. Risk assessment. Successful participation in the tender. Supporting the contract
preparation. Management reporting. Supporting the team in applying agile methodologies and teaching best
practice of Jira/Confluence. Setup of QA processes based on Jira plug-in "Xray".

Project language
German

Keywords
Agile coaching, Scrum Master, Kanban, change management, project planning, Planning Poker, Magic
Estimation, Miro, Slack, team development, budget controlling, project controlling, estimation, resource
management, risk assessment, quality assurance, user validation, product backlog refinement, retrospectives,
sprint planning, requirements engineering, defect management, UAT, user acceptance test, Jira, Confluence,
Xray, SAP, Angular, Zeplin, Abstract, Invision, development, Jenkins, SonarQube, GitHub, CI/CD, continuous
integration, continuous delivery, continuous deployment, DevOps, service-oriented architecture (SOA),
management reporting, pitch, agile, automotive, B2B, application, data driven, distributed teams, procurement,
API, international, near-shore.

Client
BMW AG
10/2022 - 10/2022
Senior Program Manager
Kia Europe (Automobil und Fahrzeugbau, 1000-5000 Mitarbeiter)
Kia Europe (freelance), Senior Program Manager, Frankfurt am Main
May 2018 - September 2019

I was working for the digital marketing team of Kia Europe in the role of a Product Owner / Agile Coach for the
PEAR program and in the role of a WLTP Project Manager on a freelance basis.

PEAR is a Platform enhancement and architectural refresh project. PEAR covers the upgrade from AEM v6.0 to
AEM v6.4, merge of UK websites into the EU Master Template, system design changes/structural refresh, code
refactoring, data layer and UI/UX enhancements. This role also includes the technical product ownership for the
Kia Car Configurator (KCC).

Objective of the WLTP project is the implementation of real-driving fuel consumption and CO2 emissions from
passenger cars on Kia corporate, dealer and press websites.

Tasks included

PEAR
* Program management for multi-market platform upgrade project (upgrade of Corporate, Dealer and
Press websites in the European region)
* Optimizing of program ROI
* Product Backlog management
o Coordinate requirements gathering, analysis, development review, testing and quality
assurance for the PEAR program, central and local platform functionalities, tools, and content
with suppliers
o Identifying and describing of product backlog items to build a shared understanding of the
problem and solution with the product development team
o Decision making regarding the priority of product backlog items to deliver maximum outcome
with minimum input
o Determining whether a product backlog item was satisfactorily delivered
o Ensuring transparency into the upcoming work of the product development team
o Managing regular Product Backlog Refinements
* Conducting regular Sprint Review meetings
* Conducting regular Sprint Retrospective meetings
* Managing Sprint Planning meetings
* Organize the PEAR Project Management Office (e.g., project templates, workflow setups, project
controlling)
* Coaching Scrum methodology
* Consulting on technical and functional requirements, especially for the Kia Car Configurator (KCC)
* Consulting on delivery strategy
* Delivery track alignment across all programs within the Kia digital marketing department
* Risk Assessment
* Quality Assurance and legal compliance
* Coordinate the roll-out of the PEAR program of all European markets including preparation of market
03/2021 - 10/2021
Senior IT Project Manager / Agile Coach
Hyundai AutoEver Europe
Salesforce Customer Experience Platform (CXP)
Turning a business-critical, heavily delayed project into a success: project management and agile coaching for
the development and implementation of the Salesforce Customer Experience Platform (CXP) including
Salesforce Sales Cloud, Salesforce Service Cloud and Salesforce Marketing Cloud (> 40 developers).

Implementing a high-performance delivery team to ensure that the tight deadline can be kept, while major parts of
the application needed to be refactored. Supporting the team to understand and follow agile principles and to
adhere to these.

The CXP is the central hub for managing and maintaining Genesis business critical data and hence is the core
application in the Genesis IT universe. Genesis is a luxury brand who is preparing his business to enter the UK,
German, and Swiss markets in June 2021. Genesis sees itself as a digital brand that aspires to redefine the
definition of owning a luxury car.

Project language
English
08/2020 - 02/2021
Senior IT Project Manager / Agile Coach
Hyundai AutoEver Europe; Kia Europe
Kia Online Sales / Live Showroom
Project management and agile coaching for the development of a new eCommerce channel to sell cars online
and to conduct live consulting sessions with sales representatives. Building a high-performance delivery team
and ensure delivery and interface integration (e.g., SAP) in time. Requirement gathering and project roll-out
across Europe. Supporting the team to do an agile transition and applying agile methodologies accordingly.
Teaching best practice of Jira/Confluence.

Project language
English

Keywords
Agile coaching, Scrum Master, Kanban, change management, project planning, team development, risk
assessment, quality assurance, product backlog refinement, retrospectives, sprint planning, Planning Poker,
Magic Estimation, Miro, Slack, requirements engineering, test, defect management, UAT, user acceptance test,
Jira, Confluence, SAP, AEM, Adobe Experience Manager, Zeplin, Abstract, Invision, development, Jenkins,
SonarQube, GitHub, DevOps, service-oriented architecture (SOA), management reporting, agile transition,
Scrum, automotive, B2B, eCommerce, online sales, platform implementation, API, Product Owner, Requirement
engineer, application development, data driven, contract handling, distributed teams, international, off-shore,
near-shore.

Client
Kia Europe
01/2016 - 05/2018
Senior Program Manager
Kia Europe
Freelance program management in the role of a Senior Program Manager / Product Owner / Scrum Master for
the digital marketing team of Kia Europe. Among other things, I was responsible for the organization of the project
management office (PMO) for the K-WCMS project (roll-out of Kia corporate websites and over 1,500 dealer
websites in 20 European markets - Adobe Experience Manager based development).

Tasks included
* Managing of K-WCMS project management office
o Support of Kia project managers
o Consulting of the multi-national Kia project team
o Support of technical departments
o Management of program requirements (> 1,500)
o Selection of appropriate project management methodologies
o Review and assessment of overall program schedule provided by Kia Motors HQ
o Management of program deadlines
o Project Controlling
o Program risk assessment
o Jira ticket management
o Management of Confluence collaboration space
o Preparation of management reports
o Reporting to general manager
o Execution of status meetings
o Preparation and presenting of program presentations
* Product Owner for Kia Car Configurator v2.0
* Successful implementation of agile product development (Scrum) for 6 out of 20 markets (trail run)
* Main contact for Kia Germany, Kia Poland, Kia Sweden, Kia Belgium/Luxembourg
* Day-to-day communication with the cross-functional and multinational production team (Kia Seoul,
Concentrix Seoul, Concentrix Bratislava, Sapient Bengaluru, Sapient Munich, etc.)
* Platform support for current Sitecore CMS

Achievements
* Creating and maintaining of the K-WCMS program schedule
* Improvement of requirement and risk management
* Implementation of Scrum for Kia Car Configurator v2.0 development
* Implementation of Scrum for further enhancements of existing Sitecore platform
* Implementation of standardized file naming conventions and versioning
* Improvement of Adobe Experience Management knowledge

Key Projects
* K-WCMS - re-launch of all European Kia market websites including more than 1.000 dealer websites
* Kia Car Configurator v2.0 - enhancement of existing car configurator
06/2015 - 12/2015
Senior Program Manager
Kia Europe
Web platform support in the role of a Digital Manager for the digital marketing team of Kia Europe on a freelance
basis.

Tasks included
* Managing of daily operations
* Design of a Maintenance and Operation governance model based on ITIL
* Incident management
* Request fulfilment
* Access management
* IT operations control
* Application management
* Technical management

Achievements
* Successful implementation of an M&O governance model (ITSM)
* Successful implementation of improved Jira issue types and workflows
* Setup of improved KPI dashboards
* Improvements of ticket resolution times

Key Projects
* Kia corporate websites across 20 markets in Europe
05/2015 - 09/2015
Senior Account Manager
MRM // McCann
Freelance account management in the role of a Senior Account Manager for the digital marketing agency MRM
// McCann. Among other things, I was responsible for the development and implementation of a new mobile style
guide for Commerzbank and the support of the MRM account managers/directors in new business activities.

Tasks included
* Program management for various Commerzbank and Lidl projects
o Analysis of project requirements
o Preparation of proposals, i.a. for photo shootings and Lidl X-mas event
o Resource management
o Forecasting
o Project controlling
o Quality assurance
* Ensure 100% project delivery in time, quality, and budget
* Customer advisory
* Close work with the Account Director/Managing Director on building strong customer relationships
* Support of multiple new business activities, i.a.
o Lidl - event "biggest X-mas tree in the world"
o Lidl - gaming app for kids
o Mäurer & Wirtz - website re-launch
o Bosch - Internet of Things
* Screening of service providers
* Project management support for Lidl social media activities

Achievements
* Successful development and implementation of a new Commerzbank mobile style guide
* Creating and delivery of Commerzbank corporate design style guide v2.0
* Website launch of CommerzVentures
* Implementation of a new booking flow to apply for a Commerzbank credit

Key Clients
* Commerzbank AG
* Lidl Stiftung & Co. KG
06/2014 - 05/2015
Senior Project Manager
Lufthansa
Freelance project management in the role of a Senior Project Manager / Product Owner for the Lufthansa
digital innovations team (Lufthansa marketing department). Among other things I was responsible to re-launch the
Information & Service part of lh.com and to coordinate IT related marketing activities especially for the Lufthansa
mobile applications (iOS, Android, Windows Phone). Furthermore, I was responsible to represent Lufthansa
marketing in the Lufthansa IT steering committee.

Tasks included
* Project management for various Lufthansa projects
* Change management of IT related marketing activities, especially for the Lufthansa mobile apps
* Ensure 100% project delivery in time, quality, and budget
* Scoping, planning, budgeting, and steering of multiple Lufthansa projects, including selection of
appropriate methodologies, analysis of project requirements, preparation of proposals, contract
negotiation, resource management, forecasting, risk management, project controlling and quality
assurance
* Close collaboration and alignment with the Marketing, Sales, Product, and IT departments
* Participant in the Lufthansa IT steering committee as representative of the marketing department
* Day-to-day communication with third parties, including offshore development teams
* Technical and business consultancy
* Preparation of management presentations
* Reporting up to B-level
* Teaching best-practice of project management methodologies and implementing agile product
development based on Scrum
* Implementation of agile development processes and evaluation whether these are appropriate for the
Lufthansa organisation
* Management and steering of a cross-functional scrum team

Achievements
* Successful completion of a preliminary study for the quite complex Information & Service project
* Initiating of a new Lufthansa content strategy (controlled broadcasting of user-relevant contents across
all communication channels)
* Implementation of a user experience workgroup for aligning Lufthansa digital strategy activities across
all technical departments
* Gaining deeper insights in the aviation industry
* Gaining a deeper insight of workflows, cooperation, and policy in a corporate group

Key Projects
* Information & Service re-launch - renewal of contents and applications in the biggest section of lh.com
* "EASSY" (Enhanced Access to Self-Services for You) project aka Call Avoidance - reduce technical
limitations for using self-services paired with the roll-out of an information campaign to reduce call
volumes by 673,000 calls respectively generate savings of EUR 2.677 million
* MyStory - development of a new innovative storytelling app
* Mobile Travel Companion (Lufthansa apps / mobile portal) - responsible for all marketing related topics
* Relaunch of inflight entertainment microsite in respect to new LH content strategy


| Phone: +49 (0)170 / 342 88 55 | E-Mail: mihenze@mihenze.de 21 / 29
07/2013 - 06/2014
Senior Account Manager
people interactive
Freelance project and account management in the role of a Senior Account Manager for the digital agency
people interactive. I was responsible for various Lufthansa projects, especially for testing the new Lufthansa
booking flow.

Tasks included
* Key account management on Deutsche Lufthansa AG
* Project management for the Lufthansa Systems AG
* Ensure 100% project delivery in time, quality, and budget for more than 14 Lufthansa projects.
* Scoping, planning, budgeting, and steering of more than 14 Lufthansa projects, including selection of
appropriate methodologies, analysis of project requirements, preparation of proposals, contract

Zertifikate

Certified SAFe® 5 Program Consultant
Scaled Agile Inc.
2021
Certified Advanced Scrum Master
SCRUM ALLIANCE
2019
Certified Scrum Product Owner
SCRUM ALLIANCE
2017
Certified Scrum Master
SCRUM ALLIANCE
2017

Reisebereitschaft

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