12.04.2025 aktualisiert


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Projekt Manager, Business Analyst, Requirement Management
Wien, Österreich
Weltweit
Business Administration, Vienna University of Economics and BusinessSkills
Künstliche IntelligenzAnalyse von FinanzdatenAtlassian ConfluenceAtlassian JiraMicrosoft Dynamics AxUnternehmensberatungGeschäftsprozesseGeschäftsanforderungenDatenbankenData WarehousingDigitalisierungIntegrierte ReportingProjektmanagementMicrosoft ProjectMicrosoft Visio
Project Management, Management Consulting, Program Management, agile
Prince2 Practitioner, Professional Scrum Master & Product Owner,
Business Requirements Management,
Processdesign, Software Implementation
System Development und Data, Datawarehouse
Business und IT Transformation
Digital Transformation
Stakeholder Management
Management Reporting, Dashboard
Prince2 Practitioner, Professional Scrum Master & Product Owner,
Business Requirements Management,
Processdesign, Software Implementation
System Development und Data, Datawarehouse
Business und IT Transformation
Digital Transformation
Stakeholder Management
Management Reporting, Dashboard
Erfahrung
Berufserfahrungmehr als 10 Jahre
Freelancer seit2018
Sprachen
DeutschMutterspracheEnglischverhandlungssicherFranzösischgutTürkischMuttersprache
Projekthistorie
BUSINESS PROCESS OPTIMIZIATION & IMPLEMENTATION OF A SOFTWARE
Leading German IT and digital services provider in Public Sector
- Project lead for an information and business process optimization project across five departments (> 700employees) and design KPIs for the executive team.
- Manage all phases of the project (starting up, initiating, controlling and managing the delivery).
- Lead cross-functional teams, including business, development team, architecture, infrastructure.
- Responsible for the development of an IT-System enabling the business to work automated and based on common processes and information across all departments. The software includes management dashboards for the executive team and interfaces to other internal systems (SAP CRM, BMC ITSM Suite, Microsoft SQL, SharePoint)
- Design processes and define business requirements and use cases.
MIGRATION OF SAP CRM AND CUSTOMIZING OF THE SYSTEM FOR SPECIFIC REQUIREMENTS (DASHBOARD; PROCESSES AND INTERFACES)
- Design of CRM requirements and processes, Use Cases
- Requirementsspezification for the interface
- User Acceptance tests
ARTIFICIAL INTELLIGENCE & MACHINE LEARNING
Payment services provider | Financial Services
- Initiate and set-up an Artificial Intelligence (AI) project to classify digital customer inquiries and automate Operation’s processes and decisions by using Machine Learning.
- Define the project approach, advise AI architecture and APIs during the pre-phase and kick-off.
- Set-up a project plan, project team and workshop plan.
Zertifikate
Certified Supervisory Expert
incite | UBIT Akademie2023
Professional Scrum Master
Scrum.org2022
Professional Scrum Product Owner
Scrum.org2022
Prince2 Practioner Certificate
PeopleCert2022