04.09.2026 aktualisiert
100 % verfügbar
Knowledge Mapping | AI-First Knowledge System | Structured Content | Transformation | DITA
Vienna, Österreich
Vienna +100 km
M.Sc. Cognitive Science, University of Vienna (2013-2017)Skills
Künstliche IntelligenzAuditsContent ManagementKnowledge ManagementMappingMetadataLucidchartWorkflowsModellierungsfähigkeitenKnowledge Representation
Knowledge Management & Knowledge Audits
Expertise in conducting knowledge audits, creating knowledge maps, identifying knowledge gaps, and defining metadata standards and content governance frameworks. Design and deployment of centralized knowledge hubs as single sources of truth for cross-functional teams.
Process Analysis & Modeling
Proficiency in process analysis and modeling using swimlane and flowchart diagrams with tools such as Lucidchart and Visio. Modeling of business processes applying standard flowchart notation including process, decision, sub-process, document, and data symbols.
AI Adoption & AI-Supported Content Systems
Design and delivery of AI adoption frameworks, including diagnosing knowledge maturity, developing adoption pathways, and building custom GPT content systems. Experience with Claude, NotebookLM, Neo4j, Custom GPTs, and MCPs for automation and controlled knowledge extraction.
Data Governance & Information Architecture
Definition of metadata standards, taxonomies, classification models, ownership rules, and update workflows to enable data-based steering and reliable AI output.
Workshop Design & Facilitation
Design and facilitation of workshops for knowledge mapping workstreams, onboarding modules, and cross-functional collaboration with Product Management, QA, and Engineering.
Technical and Content Writing, recent upgrade to Structured DITA Authoring
Authoring of structured content using DITA principles, establishing editorial standards, templates, style guides, and governance rules for multilingual content in German, English, and Serbian.
KI Content Modelling
Authoring of Context Engineering frameworks covering content models, canonical definitions, metadata and paradata standards.
Technical Writing & Content
Creation of technical documentation, user manuals, playbooks, templates, and demo videos. Development of style guides and standardized terminology to ensure consistent documentation quality.
UX Research & Mixed-Methods
Application of qualitative and quantitative mixed-methods, data driven analysis, and development of conceptual prototypes grounded in cognitive load reduction principles and UX design in Figma.
KPIs & Performance Tracking
Design thinking principles. Tracking and iteration of content performance using KPIs, analytics tools such as GA4, Looker, and Google Search Console, and interpretation of analytics under real-world constraints.
Erfahrung
Berufserfahrungmehr als 10 Jahre
Freelancer seit2022
Sprachen
DeutschverhandlungssicherEnglischverhandlungssicherSerbischMutterspracheKroatischverhandlungssicher
Projekthistorie
Leading a three-phase knowledge transformation pilot across two departments. Conducted knowledge audit capturing knowledge inventory, created knowledge maps, analyzed knowledge sources, identified knowledge gaps, critical systems, and key knowledge holders. Defined metadata standards and content governance. Designed and facilitated workshops including knowledge mapping workstreams and onboarding modules. Modeled business processes as swimlane and flowchart diagrams in Lucidchart and Visio. Prepared standardized content set for AI-based content generation and developed Skill Matrix linking knowledge assets to roles.
Designed and deployed a self-service Central Knowledge Hub for a global cross-functional team, reducing weekly alignment meetings from 120 to 40 minutes. Developed taxonomies, metadata schemas, and governance rules. Established governance processes for knowledge assets. Delivered an AI adoption framework for a 5-person consultancy. Authored a Context Engineering framework. Designed a custom GPT content system. Coordinated cross-functional collaboration with structured research. Built playbooks, templates, and demo videos. Managed AI-augmented workspace via Claude, Figma, NotebookLM, and MCPs. Optimized the German website, doubling active users and achieving a +274% increase in social media reach.
Built an integrated customer insight base consolidating insights from Mailchimp surveys, journey mapping, segmentation, partnerships, projects, and competitive analysis. Introduced a customer advocacy framework with case studies, third-party endorsements, exhibition showcases, and newsletter.