24.10.2026 aktualisiert
100 % verfügbar
IT Support Engineer & Telecom Network Performance Analyst
Kampala City, Uganda
Nur Remote
Bachelor of Information TechnologyÜber mich
Am very flexible, hardworking as well as persistent when it comes to solving problems. Am also proactive to defend the systems as well as reactive meaning I don't run away when problems come. Am very passionate about systems well being and performance as long as the end users don't complain.
Skills
4G (Telecommunication)Data AnalysisTechnischer SupportIt OperationsNetzwerk-HardwareNetwork SecurityNetzwerkinstallationenSupportDesk5G (Telecommunication)Cctv2G (Telecommunication)
IT Support & System Administration
Expertise in first-line technical support covering hardware, software, network and system issues. Proficiency in Microsoft 365, Windows OS, Active Directory/Entra ID, CCTV installation and configuration, IT asset management, and SLA compliance.
Telecom Network Performance Analysis
Strong background in 2G GSM, 3G UMTS, 4G LTE, VoLTE, and 5G NR network performance analysis. Use of TEMS Investigation Discovery and Actix Analyzer for drive test post-processing, generating SSV, NSB, MOD, and MS Cluster reports, and identifying coverage gaps and RF metric issues.
Networking & Infrastructure
Solid knowledge of computer network configuration and troubleshooting, VLANs, network security, routers and switches. Hands-on experience diagnosing LAN, Wi-Fi, VPN, IP, and DNS connectivity issues.
Web Development
Practical skills in responsive website development using HTML, CSS, PHP, and JavaScript. Experience with WordPress, CMS management, database integration, and SEO optimization.
Microsoft 365 & Productivity Tools
Proficiency in supporting and administering Microsoft 365 applications including Outlook, Teams, and OneDrive, as well as Google Suite and Windows/macOS/Linux environments.
CCTV Installation & Configuration
Hands-on experience installing, configuring, and maintaining CCTV system components, including training others on CCTV system setup and maintenance.
Training & Documentation
Development of course materials and documentation for networking, CCTV, and computer applications. Delivery of practical workshops and mentoring of students in technical subjects.
Report Writing & Data Analysis
Ability to generate actionable reports with maps and charts for network optimization and troubleshooting. Experience recording issue details and producing daily and weekly IT reports.
Expertise in first-line technical support covering hardware, software, network and system issues. Proficiency in Microsoft 365, Windows OS, Active Directory/Entra ID, CCTV installation and configuration, IT asset management, and SLA compliance.
Telecom Network Performance Analysis
Strong background in 2G GSM, 3G UMTS, 4G LTE, VoLTE, and 5G NR network performance analysis. Use of TEMS Investigation Discovery and Actix Analyzer for drive test post-processing, generating SSV, NSB, MOD, and MS Cluster reports, and identifying coverage gaps and RF metric issues.
Networking & Infrastructure
Solid knowledge of computer network configuration and troubleshooting, VLANs, network security, routers and switches. Hands-on experience diagnosing LAN, Wi-Fi, VPN, IP, and DNS connectivity issues.
Web Development
Practical skills in responsive website development using HTML, CSS, PHP, and JavaScript. Experience with WordPress, CMS management, database integration, and SEO optimization.
Microsoft 365 & Productivity Tools
Proficiency in supporting and administering Microsoft 365 applications including Outlook, Teams, and OneDrive, as well as Google Suite and Windows/macOS/Linux environments.
CCTV Installation & Configuration
Hands-on experience installing, configuring, and maintaining CCTV system components, including training others on CCTV system setup and maintenance.
Training & Documentation
Development of course materials and documentation for networking, CCTV, and computer applications. Delivery of practical workshops and mentoring of students in technical subjects.
Report Writing & Data Analysis
Ability to generate actionable reports with maps and charts for network optimization and troubleshooting. Experience recording issue details and producing daily and weekly IT reports.
Erfahrung
Berufserfahrung0 - 5 Jahre
Freelancer seit2024
Sprachen
Englishverhandlungssicher
Projekthistorie
Providing first-line support for hardware, software, network and system issues. Logging, prioritizing and resolving incidents via ticketing system. Troubleshooting Windows OS, laptops, desktops, printers and peripherals. Supporting Microsoft 365 apps, managing user accounts in Active Directory/Entra ID, diagnosing LAN/Wi-Fi/VPN/IP/DNS issues, maintaining IT asset inventory, enforcing IT security policies, and providing remote/on-site support.
Analyzed and reported on MTN/AIRTEL 2G, 3G, 4G LTE, VoLTE, and 5G network performance using drive test data from TEMS Investigation. Processed and generated SSV, NSB, MOD, and MS Cluster reports using TEMS Discovery and Actix Analyzer. Delivered actionable insights with maps and charts for network optimization and identified coverage gaps by analyzing RF metrics.
Developed course materials for Networking, CCTV, and Computer Applications. Taught network fundamentals, router/switch configuration, VLANs, network security, and troubleshooting. Trained students on Microsoft Office, Google Suite, Windows/macOS/Linux, programming concepts, and CCTV system installation and maintenance. Conducted practical workshops and mentored students.