19.08.2026 aktualisiert

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IT Consultant - CRM & ERP Expert

Berlin, Deutschland
Deutschland +2
info: Deutschland, Österreich, Schweiz
Berlin, Deutschland
Deutschland +2
info: Deutschland, Österreich, Schweiz

Profilanlagen

Saja Al-Motori - CRM & ERP Consultant.pdf

Skills

Business IntelligenceBusiness AnalysisCRM-SystemeData MigrationMicrosoft Dynamics CrmEcrmPythonPost-merger IntegrationsMicrosoft DynamicsRequirements EngineeringSolution ArchitectureSQLStakeholder ManagementMicrosoft Power AutomateIntegration der Power PlatformZapierSalesforce Sales CloudOdooSalesforce Education CloudDynamics 365 Finance & OperationsCRM-MarketingHubspot
CRM & ERP Consultant | Microsoft Dynamics 365 | Salesforce | HubSpot | Odoo

IT & Business Consultant with 5+ years of experience in CRM/ERP implementations, process optimization and digital transformation. Focus on Microsoft Dynamics 365 (Sales, Marketing, CE & F&O/FSCM), Salesforce, Business Central, HubSpot and Odoo.

Experienced in Business Analysis, Requirements Engineering, system implementation, automation, data migration and integrations, with a strong technical background in Power Platform, Dataverse, Power Automate, Python, SQL and Azure/Entra ID.

Erfahrung

Berufserfahrung5 - 10 Jahre
Freelancer seit2021

Sprachen

ArabischMutterspracheDeutschMutterspracheEnglischverhandlungssicher

Projekthistorie

Enterprise Odoo CRM Transformation

Admiral Objekt Wäsche und Arbeitskleidung GmbH

Konsumgüter und Handel

50-250 Mitarbeiter

  • Defined requirements, data model and workflows and led the company-wide Odoo CRM rollout.
  • Developed Python automations for reporting, data synchronization and process validation.
  • Designed migration architecture to replace legacy systems and established a scalable RevOps foundation.

Clean Data & Data Governance Initiative

Steinbeis University

Sonstiges

50-250 Mitarbeiter

  • Established company-wide data quality standards.
  • Improved CRM and operational data consistency.
  • Built governance processes for master data management.
  • Supported forecasting and reporting accuracy through clean data initiatives.

AI-Powered Business Process Automation

Steinbeis University

Sonstiges

50-250 Mitarbeiter

  • Designed AI-supported workflows for sales, marketing and customer support.
  • Reduced manual processing effort.
  • Improved operational efficiency through intelligent automation.
  • Established automation framework for multiple departments.

Enterprise Reporting & KPI Automation Platform

Steinbeis University

Sonstiges

50-250 Mitarbeiter

  • Built and updated automated KPI reporting pipelines.
  • Eliminated manual reporting processes.
  • Integrated CRM and financial data sources.
  • Improved management visibility and decision-making.

Forecasting Models & ETL Automation

Steinbeis University

Sonstiges

50-250 Mitarbeiter

  • Built and institutionalized forecasting models as part of corporate planning.
  • Optimized finance processes to improve budget transparency and resilience.
  • Developed Python-based ETL tools for KPI automation across CRM and finance systems.

Revenue & Cost Optimization Program

Steinbeis University

Sonstiges

50-250 Mitarbeiter

  • Optimized finance processes and structures.
  • Identified cost-saving opportunities through process redesign.
  • Developed revenue improvement initiatives.
  • Enhanced financial transparency and planning capabilities.

Microsoft 365 Tenant & Identity Management

Steinbeis University

Sonstiges

50-250 Mitarbeiter

  • Managed Microsoft 365 environment and Azure AD.
  • Implemented identity and access management standards.
  • Supported security, onboarding and system administration.
  • Maintained enterprise productivity infrastructure.

Post-merger Systems Integration Program

Steinbeis University

Sonstiges

50-250 Mitarbeiter

  • Led system and process integration following multiple organizational mergers.
  • Consolidated workflows across business units.
  • Unified Hubspot processes and operational standards after migration from Microsoft Dynamics 365.
  • Established scalable cross-department processes.

Microsoft Dynamics 365 CRM Implementation & Integration

Steinbeis University

Sonstiges

10-50 Mitarbeiter

  • Architected and deployed Microsoft Dynamics 365 CRM with custom Dataverse structure and automated workflows.
  • Integrated CRM systems after mergers by unifying HubSpot workflows and automating sales, marketing and support processes.
  • Implemented Python scripts for data synchronization, reporting and system monitoring and managed Microsoft tenant and Azure AD.

OnlineCampus & AcademyFIVE Automation

Steinbeis University

Sonstiges

10-50 Mitarbeiter

  • Implemented AcademyFIVE and OnlineCampus platforms.
  • Automated student self-service document retrieval.
  • Reduced administrative workload through digital workflows.
  • Designed and optimized academic administration processes.

Zertifikate

AI in Process Management

Haufe Akademie

2026

Microsoft Dynamics 365 Fundamentals (CRM)

Microsoft

2022

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