11.09.2026 aktualisiert

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Business Analyst & Product Owner (ex-BMW) | Conversational AI & Prozessautomatisierung | DE/EN

Pretoria, Südafrika
Weltweit
Bachelor of Commerce (BCom) in Accounting, Finance and Financial Management Services
Pretoria, Südafrika
Weltweit
Bachelor of Commerce (BCom) in Accounting, Finance and Financial Management Services

Profilanlagen

Profile (1).pdf

Über mich

Business Analyst & Product Owner für Conversational AI, LLM-Anwendungen und Prozessautomatisierung. 3,5 Jahre BMW Group, zuletzt Sub Product Owner eines KI-Teams. Technischer Hintergrund. 100% remote, MEZ-nahe Zeitzone. Deutsch & Englisch verhandlungssicher.

Skills

AI AgentsRAGLLMAgile MethodologieKünstliche IntelligenzAutomatisierungBusiness AnalysisCloud ComputingScrumProzessautomatisierungAnforderungsanalyseRequirements ManagementSoftwareanforderungsanalyseStakeholder ManagementUser StoriesWorkflowsChatbotsLarge Language ModelsPrompt EngineeringGenerative AI
Conversational AI & Agentic Systems
Extensive expertise in designing, developing, and deploying conversational AI platforms including LLM-enabled solutions, RAG-based architectures, agent-based workflows, and custom Q&A chatbots for enterprise and customer-facing applications across global markets.

Product Ownership & Business Analysis
Strong background as a Business Analyst and Sub-Product Owner, managing product backlogs, stakeholder alignment, cross-functional delivery, and strategic direction for AI products across international teams and markets.

AI Fluency & Generative AI Strategy
Hands-on experience with generative AI tools and frameworks including Anthropic Claude, AI image generation tools, and LLM-based solutions, with a focus on defining and executing generative AI strategies for large enterprises.

Software Development
Technical background in software development with hands-on experience building conversational AI solutions, intent recognition systems, natural language understanding components, and SaaS platforms.

Microsoft Azure
Certified in Azure Fundamentals, with practical knowledge of cloud infrastructure relevant to enterprise AI deployments.

Accounting & Financial Management
Qualified as a Professional Accountant (SA) through SAIPA, with experience in auditing annual financial statements, bookkeeping, tax compliance, VAT, and payroll submissions for SMEs.

Cross-functional Team Leadership
Experience leading and coordinating teams of engineers and specialists across multiple international hubs, managing cross-hub product development and ensuring seamless integration of solutions into global portfolios.

Backlog & Requirements Management
Skilled in managing product backlogs, defining requirements, coordinating deployments, and ensuring performance optimization across multiple markets and product lines.

Erfahrung

Berufserfahrung0 - 5 Jahre
Freelancer seit2026

Sprachen

GermanMutterspracheEnglishverhandlungssicher

Projekthistorie

Intelligent Automation Lead

Healthbridge
Leading intelligent automation initiatives at Healthbridge, based in Bryanston.

Sub-Product Owner - BMW TechWorks India Conversational AI Team

BMW IT Hub South Africa
Leading the India hub extension team as Sub-Product Owner, managing existing conversational AI solutions and expanding capabilities across multiple product lines. Overseeing AI image generation tools (IMAGINE) and advanced custom Q&A chatbots for BMW Group. Responsible for strategic direction, backlog management, and ensuring seamless integration of new solutions into the global product portfolio. Leading a team of 6 engineers and specialists, with planned expansion to 8+ in 2026.

Co-lead Business Analyst - BMW Group Global Retail AI Assistant

BMW IT Hub South Africa
Co-leading development of the Retail Companion, a conversational AI platform with agentic capabilities that empowers BMW's The New Retail retailers and dealers with enhanced information access and service delivery tools. The platform integrates RAG and agent-based workflows to provide BMW retail agents with intelligent, contextual access to technical documentation, product information, and operational procedures through a unified conversational interface.

Business Analyst - BMW Recruitment & Financial Services Chatbots

BMW IT Hub South Africa
Managing customer-facing Q&A chatbots for BMW's recruitment (Germany) and BMW Financial Services (Germany) operations, ensuring continuous optimization and alignment with business objectives. Initially took ownership of recruitment chatbots for Germany and Hungary markets. Following Hungary's decommissioning, expanded scope to include BMW Financial Services chatbot. Coordinating requirements, deployments, and performance optimization across markets.

Business Analyst - BMW Group Global Customer AI Assistant

BMW IT Hub South Africa
Co-led the BMW Group's first global customer-facing generative AI assistant from concept to multi-market deployment. Partnered with German colleagues to define BMW's customer-facing generative AI strategy. Successfully launched the BMW&MINI AI Assistant across Germany, UK, USA, France, Spain, Benelux, and South African Markets. Managed requirements, stakeholder alignment, and cross-functional delivery. Trained successor from July 2025 and completed seamless handover in September 2025.

Software Developer - Conversational AI BMW Group Graduate Programme

BMW IT Hub South Africa
Developed custom conversational AI solutions including intent recognition, natural language understanding, and question-answering chatbots during BMW's graduate programme. Completed 6-month intensive training before transitioning to full development work. Built foundational AI capabilities that evolved into current enterprise solutions. Gained hands-on experience with conversational AI architecture, training data management, and deployment workflows.

SAIPA Article Clerk

F&S Accounting & Auditing
Qualified as a Professional Accountant (SA) after completing SAIPA articles and passing the professional evaluation. Compiled, reviewed, and audited Annual Financial Statements for SMEs while managing bookkeeping for sole proprietors, service providers, and trading companies. Handled full tax compliance including calculations, estimates, VAT, and payroll submissions.

App Developer & Assistant Project Manager

Mello (Pty) Ltd
Co-developed an accounting SaaS platform targeting South African sole proprietors and freelancers, focusing on simplified accounting processes and affordable professional access. The platform was designed to simplify the accounting process, provide direct access to accountants at low fees, and deliver important cashflow insights. Following market validation, the project was discontinued as indicators showed insufficient demand in the target market.

Internship

BMW Group South Africa
Completed a 2-month internship at BMW Group South Africa.

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