(IT) Service Manager (International)

Econis AG


- SPOC: intern and extern
- Assuring SLA are being kept and additional sales can be made
- Assuring and increasing Customer Satisfaction
- Project management smaller Projects
- Improve processes to increase productivity, effectivity and customer satisfaction
- Contract Management
- Responsibility Billing and Reporting


- Due to Economic circumstances at Econis AG the position was no longer available:
The lost revenue of 2022, the not expected returns of new customers and not
wished for results of the cost saving programs, led to the discontinuing of my
contract at Econis AG. The position should never had been open for application in
June 2022 in the first place

SwissGrid AG (Energy) Aarau

- Service Level Management processes implementations
- Service Levels negotiations and definitions
- Culture and costs awareness change in the field of Service Level Management
- Service Improvement and improvement processes
- Increase quality of output of Service Levels
- Dynamically define and re-adjust the processes (SLAs)
- Clean up the databases
- Assure Data Quality and quality of information
- Change and Release Management (support)
- Smaller projects set up and coordination cross functionally
- Coordinate SLA, SLM, Processes, Quality Awareness > 200 applications

Swisscom AG (Telecom) Zürich

- SPOC for the international companies and their international data network
- Coordination with all internal stakeholders within the company
- Contract and SLA management
- Frequent service review meetings
- Initiate and coordinate Service Improvement initiatives at customer
- Initiate and coordinate Service Improvement within the company`s departments
- Cost and efficiency initiatives at all stakeholders
- Initiate and coordinate Process Improvement in order to achieve highest quality
- Coordinate Problem Management
- Assure and coordinate data and database quality