Experienced Agile Program & Project Manager

04/2024-06/2024 Pre-Sales Manager - for Enmify GmbH, Mars & Wrigley's Inc.

• Reworking demand requirements for the Enmify GmbH; negotiating project budget, schedule, scope; conducting interviews and shortlisting potential candidates.
• Leading requirements refinement for M&W product development (Consumer Data Studio).
• Staffing a cross-functional delivery team including Front-End dev., Back-End dev., Data Scientists, QA, UI/UX and Business Analysts.
   

08/2023 – 03/2024 Customer Service Delivery Manager for Adidas AG

• Organizing “Creation Portal” PLM system releases following with user trainings, UAT and Hypercare support activities.
• Overseeing support activities and reducing support requests through user education workshops and by revamping and maintaining the Learning Hub for PLM system users.
• Implementing a user account lifecycle management process for “Creation Portal” meeting Adidas AG compliance standards for various user groups.

04/2022 – 07/2023 Agile Program Manager for Jabil Manufacture

• Leading a program of inhouse Jabil software development projects, focusing on supply chain (management, utilization, stock replenishment, scrapping) and on a performance visualization of manufacturing lines.
• Establishing and coaching agile teams at Jabil including facilitating Scrum events and introduction of Azure DevOps to the teams.
• Overseeing Medical Computer System Validation program for the developed software tools to be used in medical device production.

05/2022 – 11/2022 Agile Coach & Scrum Master for IBS Software

• Coaching teams on Scrum including Scrum events facilitation and introduction of Jira.
• Leading weekly governance meetings with the client and Scrum Masters to understand status updates, obstacles and improvements for teams delivery.
• Formalizing and reducing the software developers' onboarding from six to two weeks.

01/2021 – 04/2022 Agile Delivery Manager for Novax Healthcare

• Leading the software development team with the focus for organizing production releases and handing over the application to the support team.
• Managing team staffing activities by supervising team retention through personal development plans, performance KPI reviews, promotions, etc.
• Facilitating Scrum ceremonies; resolving impediments by e.g. implementing a process for technical debt optimization and code quality improvement.

02/2020 – 12/2020 Program Manager for Rakuten Mobile

• Delivering projects in Telco domains: BSS, OSS, cloud, 5G, IoT, SDN/NFV
• Organizing and managing regular releases for the Rakuten Billing platform within fixed time constraints using the Netcracker blueprint methodology.
• Leading negotiation with the client on releases scope and schedules, considering team capacities.
• Planning and executing team ramp-up and -down based on agreed SoW and SLA

11/2015 – 01/2020 Program Manager for J:COM (Japan biggest TV/Internet provider)

• Organizing and managing an E2E delivery project of replacing an outdated legacy Operating Support System, managing over 120 project FTE with a budget of over 18 million USD.
• Managing professional and intercultural aspects of project delivery through successfully navigating a vastly different cultural context while working in Japan.
• After an endangered timeline I was evolving the delivery model from waterfall into agile incrementals, using the Kanban during final End-2-End UAT phase and SCRUM during the support/improvement phase.
• Planning and executing Data migration of a 9 million end-user to the new system without loss of any customer data.
• Managing on- and offshore teams for effective requirements clarification and delivery.
• Leading regular client governance, overseeing SoW milestones, SLA and contractual obligations, managing scopes changes and handling customer invoicing in accordance to the signed agreement.