04.11.2026 aktualisiert

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Senior Project Manager, Account Portfolio Manager, Programm Manager

Augsburg, Deutschland
Weltweit
PMP
Augsburg, Deutschland
Weltweit
PMP

Profilanlagen

ITIL.v3_certification.pdf
MCSA-2003_certification.pdf
MySQL_certification.pdf
MCSE-2000_certification.pdf
IBM_Zeugnis.pdf
PMI Certification (2).pdf
CV_Darouiche_Senior_Program_Manager_EN.docx
Lebenslauf_Darouiche_Senior_Program_Manager_DE.docx

Skills

CopilotAsanaAtlassian ConfluenceProjektplanungInsourcingProject Management SoftwareProjektmanagementPMI CertifiedScrumTransformationsmanagementStakeholder-EngagementStakeholder Management
BERUFLICHES PROFIL
Erfolgreicher Senior Program Manager mit 26 Jahren IT-Erfahrung und über 11 Jahren Schwerpunkt auf der Leitung globaler Unternehmens-, Infrastruktur- und CRM-Transformationen. Nachweisliche Expertise in der Steuerung von Multi-Country-Rollouts sowie im Management komplexer Transformatione- und Enterprise-CRM-Integrationen in der EMEA-Region. PMP-zertifizierte Führungskraft mit starker Erfolgsbilanz in hybrid-agiler Projektdurchführung, im Management von Stakeholdern auf Führungsebene (Lenkungsausschüsse, C-Level) und in der Gesamtverantwortung für die Programm-Governance. Versiert darin, strikte kommerzielle Baselines einzuhalten, evidenzbasierte Quality Gates umzusetzen und ein belastbares Organizational Change-Management (OCM) zu verankern – für maximale Nutzerakzeptanz und einen reibungslosen Übergang in den stabilen Regelbetrieb.

KERNKOMPETENZEN

Methodik: Hybrid-agile Delivery, Scrum, Wasserfall
Programm-Governance: Finanzprognosen, Scope-Kontrolle, Quality Gates, Leitung von Lenkungsausschüssen
Transformationen: Globale CRM- & Salesforce-Rollouts, Cloud-Migration, Rechenzentrumsmigrationen, Transition (CMO zu FMO)
Umsetzung: Multi-Country-Rollout-Factories, Global Templates, Wave 0, Datenmigration, SIT/UAT, Cutover
Enterprise-Ökosysteme: Salesforce (Sales/Consumer Goods/Data Cloud), Azure, SAP HANA, MuleSoft
Führung: Management von Führungs-Stakeholdern, Organizational Change-Management (OCM), Lieferantenkoordination

Erfahrung

Berufserfahrungmehr als 10 Jahre
Freelancer seit2024

Sprachen

ArabischMutterspracheDeutschMutterspracheEnglischverhandlungssicherFranzösischgut

Projekthistorie

Cloud Program Manager

LTIMindtree/Microsoft

Internet und Informationstechnologie

>10.000 Mitarbeiter

Program Manager at Microsoft Cloud Accelerate Factory.

Projekt Manager für Tech Debt Remediation, Freelancer Assossiate with SmartCo

AHDE, GEHE

Pharma und Medizintechnik

>10.000 Mitarbeiter

Kunde: Alliance Healthcare Deutschland, Walgreens boots alliance.
Zustänfig für den Tech Debt Remediation Plan für Deutschland
Stakeholder Management von IT and Applikation Leads + Business Stakeholder
Koordination and Management der technischen Delivery mit den lokalen Resourcen
Unterstützung der TDR Leitung in UK.

Project Manager, Freelancer

Amya-AI LTD

Internet und Informationstechnologie

Software Development Project. SaaS Solution
SaaS CMS Software Developing Project for Small and Midsize Companies. Leading the project from Idea and Designing Stage to go-live. CMS Application Https://cms.amya-ai.com

Project Manager, Portfolio Management Delivery Service

Huawei Technologies Duesseldorf GmbH, European Region

Internet und Informationstechnologie

>10.000 Mitarbeiter

Huawei Technologies Düsseldorf GmbH, European Region
Project Manager, Delivery Service (09/2021 – Present) 
  • Portfolio Management in delivery service, Lead regional delivery service projects, driving efficiency and improving delivery solutions across multiple local offices.
  • Provide strategic advice and support to local offices, ensuring adherence to project management best practices for successful execution.
  • Develop and implement tailored business solutions to optimize operations and drive growth.
  • Spearhead Channel Partner Enablement initiatives to strengthen partnerships and enhance collaboration.
  • Offer expert coaching and mentoring in project management, fostering the professional development of teams and ensuring high standards in project delivery.
  • Led delivery projects for a key client in France, focusing on enhancing service quality and establishing long-term operational stability.
  • Collaborated closely with the customer to identify pain points and implement tailored solutions, resulting in improved service performance and operational efficiency.

Project Manager

IBM Deutschland Business & Technology Services GmbH
IBM Deutschland Business & Technology Services GmbH, Germany 
Project Manager (06/2018 – 08/2021) 
  • Managed application operations and workload transition programs for key clients in France and Poland, ensuring smooth transitions and minimal disruption to services.
  • Successfully led and completed major IBM Mainframe software upgrade projects, including DB2 migration, for a high-profile client, achieving seamless implementation.
  • Directed the design and rollout of a comprehensive SIEM solution for a key client, enhancing security monitoring and threat management capabilities.

Account Portfolio Manager

IBM Deutschland Business & Technology Services GmbH

Internet und Informationstechnologie

5000-10.000 Mitarbeiter

Account Portfolio Manager (01/2016 – 05/2018) 
  • Managed incoming business projects, overseeing new project requirements, initiation, and support for ongoing initiatives.
  • Handled financial tracking, risk management, and comprehensive reporting, ensuring accurate project status updates to senior management.
  • Led a successful program to transition from Solaris to AIX and RHEL environments, streamlining operations and improving system performance.

Project Manager

IBM Deutschland Business & Technology Services GmbH

Internet und Informationstechnologie

5000-10.000 Mitarbeiter

Project Manager (04/2014 – 12/2015) 
  • Managed technology refresh programs and provided consulting support for customer application hosting, ensuring seamless project execution and alignment with client objectives.
  • Led a major workload transition project, successfully transferring application support operations from Hungary to Malaysia, optimizing service delivery across regions.
  • Directed insourcing projects for business applications, coordinating between service providers and customers to ensure smooth transitions and enhanced operational efficiency.

IT Specialist / Project Manager

IBM Deutschland Business & Technology Services GmbH, Germany

Internet und Informationstechnologie

5000-10.000 Mitarbeiter

IT Specialist / Project Manager (01/2014 – 03/2014) 
  • Supported technology refresh initiatives as an IT specialist, contributing technical expertise to enhance project outcomes.
  • Took ownership of key subprojects as Junior Project Manager, ensuring successful execution and alignment with overall project goals.

Dispatcher of Web Middleware Enablement Pool

IBM Deutschland Business & Technology Services GmbH, Germany

Internet und Informationstechnologie

5000-10.000 Mitarbeiter

Dispatcher of Web Middleware Enablement Pool (01/2012 – 12/2013) 
  • Managed workloads and project assignments for the Web Middleware Pool, ensuring efficient task allocation and resource utilization.
  • Oversaw tracking of tasks, issues, and change management, providing timely resolution to ensure project continuity.
  • Handled client requests and escalations, maintaining high customer satisfaction while delivering regular status reports to senior

IT Specialist / Web and Application Hosting

IBM Deutschland Business & Technology Services GmbH

Internet und Informationstechnologie

5000-10.000 Mitarbeiter

IT Specialist / Web and Application Hosting (02/2009 – 12/2011) 
  • Provided technical support for web farms and web applications based on Tomcat and JBoss, ensuring optimal performance and stability.
  •  Advised clients on technical solutions, system improvements, and change management, addressing issues related to Apache, Tomcat, PHP, MySQL, and WebSphere to enhance operational efficiency and resolve critical challenges. 

IT Specialist

ProseiebenSat1 Production
  • Managed teletext systems and business applications, developing deep expertise in middleware administration and effective customer communication.
  • Oversaw the management of news and live broadcast applications, ensuring seamless operation and timely delivery of content in high-pressure environments.

Zertifikate

Project Management Professional (PMP)

PMI.org

2019

ITIL Version 3 Foundation

TÜV Süd

2010

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exali Berufshaftpflicht-Siegel

Das original exali Berufshaftpflicht-Siegel bestätigt dem Auftraggeber, dass die betreffende Person oder Firma eine aktuell gültige branchenspezifische Berufs- bzw. Betriebshaftpflichtversicherung abgeschlossen hat.

Versichert bis: 01.04.2028

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