15.07.2025 aktualisiert
AA
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Senior ServiceNow Developer/Consultant
Ottobrunn, Deutschland
Nur Remote
MBA IT for Business Management from COMSATS University Islamabad, PakistanSkills
User Experience (UX)APIsAgile MethodologieKünstliche IntelligenzAppengineAtlassian JiraAutomatisierungMicrosoft AzureBMC Remedy Action Request SystemCmdbITILIt Service ManagementLDAPSystementwicklungs-LebenszyklusSAP Applications
Summary
ServiceNow Developer & Consultant with 5+ years of experience delivering enterprise-grade solutions across ITSM, ITOM, HRSD, CSM, FSM, and SPM. Proven expertise in full-cycle implementations, complex integrations (Azure, SAP, JIRA), CMDB, and platform modernization. Adept with the latest releases features, including AI Search and App Engine Studio. Known for bridging business needs with technical delivery, driving automation, improving operational efficiency, and enabling digital transformation at scale.
Skills
• Incident & Problem Management | Change & Request Management | ITOM & ITSM
• Service Portal Widgets & UI Builder | AppEngine Studio
• CMDB Configuration & CSDM | API Integration (REST) | MID Servers
• Process Ownership & Improvement | Workflows & Flow Designers | System Integration
• ITIL Framework | Agile Methodologies & SDLC
• LDAP & SSO | Service Catalog • Automation & Application Configuration
• Jira & Microsoft Azure | Service desk management
Key Achievements
• Successfully decommissioned legacy systems (eg, Remedy), leading smooth data/process migration to ServiceNow.
• Delivered a scoped application to identify and decommission unused IT assets, saving clients thousands annually.
• Customized CSM and HRSD modules to elevate user experience and streamline employee services.
• Enabled real-time inventory tracking via ServiceNow–SFTP integration for a global logistics client.
• Acted as Solution Consultant for pre-sales demos, boosting client acquisition and accelerating project onboarding.
ServiceNow Developer & Consultant with 5+ years of experience delivering enterprise-grade solutions across ITSM, ITOM, HRSD, CSM, FSM, and SPM. Proven expertise in full-cycle implementations, complex integrations (Azure, SAP, JIRA), CMDB, and platform modernization. Adept with the latest releases features, including AI Search and App Engine Studio. Known for bridging business needs with technical delivery, driving automation, improving operational efficiency, and enabling digital transformation at scale.
Skills
• Incident & Problem Management | Change & Request Management | ITOM & ITSM
• Service Portal Widgets & UI Builder | AppEngine Studio
• CMDB Configuration & CSDM | API Integration (REST) | MID Servers
• Process Ownership & Improvement | Workflows & Flow Designers | System Integration
• ITIL Framework | Agile Methodologies & SDLC
• LDAP & SSO | Service Catalog • Automation & Application Configuration
• Jira & Microsoft Azure | Service desk management
Key Achievements
• Successfully decommissioned legacy systems (eg, Remedy), leading smooth data/process migration to ServiceNow.
• Delivered a scoped application to identify and decommission unused IT assets, saving clients thousands annually.
• Customized CSM and HRSD modules to elevate user experience and streamline employee services.
• Enabled real-time inventory tracking via ServiceNow–SFTP integration for a global logistics client.
• Acted as Solution Consultant for pre-sales demos, boosting client acquisition and accelerating project onboarding.
Erfahrung
Berufserfahrung5 - 10 Jahre
Freelancer seit2020
Sprachen
DeutschverhandlungssicherEnglischverhandlungssicher
Projekthistorie
Responsibilities :
• Responsible ServiceNow Consultancy including requirement analysis, architectural support and design and implementation support for global ServiceNow based HRSD and ITOM platform.
• Lead integrations with systems like Workday and oversee custom application development and modernization.
• Involved in ITOM Discovery and CMDB enhancements, including automated data imports and normalization strategies, for the end customer infrastructure visibility.
• Developed scoped apps to allow company employees to certify resource utilization and decommission unused assets to save thousands of dollars.
• Integrated with fulfillment and warehousing company using SFTP and ServiceNow Performance Analytics to track on hand inventory and assist in demand planning.
• Advised the End User Support IT Help desk team on ways to get “back into box” and utilize the baseline platform to decrease time to incident ticket closure and increase customer satisfaction
• Manage CMDB, Discovery, and Service Mapping projects, with best practices and business goals.
• Serve as the product owner for key projects, working closely with stakeholders to document requirements and ensure successful delivery.
• Responsible ServiceNow Consultancy including requirement analysis, architectural support and design and implementation support for global ServiceNow based HRSD and ITOM platform.
• Lead integrations with systems like Workday and oversee custom application development and modernization.
• Involved in ITOM Discovery and CMDB enhancements, including automated data imports and normalization strategies, for the end customer infrastructure visibility.
• Developed scoped apps to allow company employees to certify resource utilization and decommission unused assets to save thousands of dollars.
• Integrated with fulfillment and warehousing company using SFTP and ServiceNow Performance Analytics to track on hand inventory and assist in demand planning.
• Advised the End User Support IT Help desk team on ways to get “back into box” and utilize the baseline platform to decrease time to incident ticket closure and increase customer satisfaction
• Manage CMDB, Discovery, and Service Mapping projects, with best practices and business goals.
• Serve as the product owner for key projects, working closely with stakeholders to document requirements and ensure successful delivery.
Responsibilities:
• Architected bi-directional integrations between ServiceNow and Azure DevOps, SAP, and JIRA using IntegrationHub and scripted APIs to sync project and ticketing data.
• Designed ITSM and CSM processes for global companies, including custom applications and integrations.
• Customized ServiceNow platforms for various business areas like Facility Management, HR, and FSM.
• Built and optimized Service Catalogs, Order Guides, and Business Process Workflows.
• Evaluated and implemented ServiceNow upgrades and new features such as AI Search, Agent Workspace, and Advanced Work Assignment (AWA).
• Led technical pre-sales engagements and client demos as a Solution Consultant, translating complex requirements into viable ServiceNow solutions.
• Mentored junior developers and conducted ServiceNow platform training for clients and internal teams, increasing platform adoption and self-service usage.
• Coordinated agile teams (PMs, architects, developers) as part of global rollout projects, ensuring delivery within scope and budget.
• Configured scoped applications and modernized applications to enhance business operations.
• Provide end-user training and support, empowering colleagues to utilize ServiceNow effectively.
• Contribute to knowledge base articles, sharing insights and troubleshooting tips with the IT team.
• Architected bi-directional integrations between ServiceNow and Azure DevOps, SAP, and JIRA using IntegrationHub and scripted APIs to sync project and ticketing data.
• Designed ITSM and CSM processes for global companies, including custom applications and integrations.
• Customized ServiceNow platforms for various business areas like Facility Management, HR, and FSM.
• Built and optimized Service Catalogs, Order Guides, and Business Process Workflows.
• Evaluated and implemented ServiceNow upgrades and new features such as AI Search, Agent Workspace, and Advanced Work Assignment (AWA).
• Led technical pre-sales engagements and client demos as a Solution Consultant, translating complex requirements into viable ServiceNow solutions.
• Mentored junior developers and conducted ServiceNow platform training for clients and internal teams, increasing platform adoption and self-service usage.
• Coordinated agile teams (PMs, architects, developers) as part of global rollout projects, ensuring delivery within scope and budget.
• Configured scoped applications and modernized applications to enhance business operations.
• Provide end-user training and support, empowering colleagues to utilize ServiceNow effectively.
• Contribute to knowledge base articles, sharing insights and troubleshooting tips with the IT team.
Responsibilities:
• Designed and delivered ServiceNow solution architecture aligned with customer goals, ITIL framework, and coding best practices, ensuring scalable and compliant implementations.
• Guided customers in leveraging ServiceNow features and capabilities, participating in workshops to define project goals and requirements, and leading integrations with third-party systems.
• Managed the implementation, testing, and deployment of new functionality, while maintaining and enhancing existing configurations.
• Conducted upgrade activities and provided Level 3 support, including troubleshooting, root cause analysis, and resolution of incidents and support requests.
• Designed and delivered ServiceNow solution architecture aligned with customer goals, ITIL framework, and coding best practices, ensuring scalable and compliant implementations.
• Guided customers in leveraging ServiceNow features and capabilities, participating in workshops to define project goals and requirements, and leading integrations with third-party systems.
• Managed the implementation, testing, and deployment of new functionality, while maintaining and enhancing existing configurations.
• Conducted upgrade activities and provided Level 3 support, including troubleshooting, root cause analysis, and resolution of incidents and support requests.