Upgrade Projekt einstellen
Profilbild von Recep Gencaslan M365 Exchange SME & (Cloud-) System Administrator aus LudwigshafenamRhein

Recep Gencaslan

Ludwigshafen am Rhein
verfügbar

Letztes Update: 04.03.2024

M365 Exchange SME & (Cloud-) System Administrator

Abschluss: nicht angegeben
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: deutsch (Muttersprache) | englisch (Muttersprache) | türkisch (Muttersprache)

Schlagwörter

Microsoft Azure Cloud Computing Schichtenarchitektur Active Directory Federation Services Microsoft Exchange Server Identitätsmanagement Windows-Server Server Administration Siem SQL Server Reporting Services + 51 weitere Schlagwörter anzeigen

Dateianlagen

CV-Gencaslan-Recep_040324.pdf

Skills

Active Directory, Active Directory Federation Services, ADFS, RDS, Azure Active Directory, Backend, baseline, CSS, Cloud Computing, cloud service, cloud, Cyber Security, Datacenter, data migration, Desktops, Domain controller, DNS, DMARC, DKIM, DHCP, anti-spam, enterprise applications, HTML5, hypervisors, Identity and access management, Identity Management, Data Loss Prevention, infrastructure as a service, IIS, Kali Linux, log files, Microsoft Azure, Azure, Azure cloud, Microsoft Exchange, Office 365, OneNote, Outlook, Microsoft Outlook, SharePoint, Microsoft 365, Windows, Windows Platform, MS Teams, Tier II, servers, platform as a service, Power BI, Power Apps, Print Server, Terminal Services, routing, SAS, SSRS, SQL Server Reporting Services, scripting, SIEM, Security information and event management, SPF, Server Administration, Server Maintenance, software-as-a-service, SCOM, user administration, ESXi, virtual infrastructure, vSphere, Virtual Desktop, Virtual machines, VMWare, Webmail, Windows Client, PowerShell, Windows Server, Microsoft Windows Server 2008, WSUS

Projekthistorie

08/2022 - bis jetzt
Exchange Lead SME (Subject Matter Expert)
Microsoft (Internet und Informationstechnologie, >10.000 Mitarbeiter)
  • Supervise a team of seven (3) support engineers.
  • Plan, design, implement and support Enterprise level Exchange 2010/2013/2016/Exchange Online (co-existence) In addition, Exchange online features, ex. Data Loss Prevention, Exchange Rights management, mobile device management, TEAMs, archiving, eDiscovery hold.
  • Accountable for the quality of technical support rendered by Microsoft 365 cloud support engineers to clients.
  • Act as a primary escalation point for operational and technical issues in the team.
  • Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management.
  • Manage critical issues by setting customer expectations, devising, and implementing action plans and professionally communicating with all parties involved.
  • Meet with support engineers twice a week, and review what works well and what needs improvement.
  • Monitors specific key performance indexes (KPIs) to ensure the proper delivery of the business.
  • Assist management with technical recovery calls to clients when needed using technical knowledge and discretion to rapidly figure out an appropriate course of action.
  • Assist with daily and weekly radar sessions providing support requests and reporting details that can help with the analysis of case trends.
  • Plan, create content and deliver technical training for support engineers.
08/2020 - 05/2022
Technical Support Engineer Tier II (Microsoft Exchange)
Microsoft (Internet und Informationstechnologie, >10.000 Mitarbeiter)
  • Function as a primary technical contact for Microsoft.
  • Plan, manage and troubleshoot User data migration, Mailbox Migration, and Identity synchronization & management (using Azure Active Directory Connect, Azure Active Directory, and Active Directory Federation Services).
  • Troubleshoot and resolve issues with Exchange Online, Security and Compliance, Azure Identity, Outlook, Office 365 admin center, Cloud App Security and so many more.
  • Provide amazing customer support irrespective of the low severity of the case as well as going beyond in satisfying Windows or MAC clients.
  • Deep research into customers' technical issues as well as advisory queries and proffer resolutions.
  • Document every step and troubleshooting taken to resolve the customer's issue through the internal CRM tool.
  • Indulge the use of several internal troubleshooting tools effectively in getting insights into every issue.
  • Understand and use PowerShell in troubleshooting and resolving issues that could not be done on the GUI.
  • Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management (Exchange).
  • Collaborate with subject matter experts and escalation managers when additional support is needed.
  • Collaborate with various teams, cross-products, and platforms across global locations.
  • Provide empathy-based communication with the customer to resolve complex technical issues.
  • Manages critical issues by setting customer expectations, devising, and implementing action plans and professionally communicating with all parties involved.
  • Successfully provided (Enterprise) Tier II level support to various Organizations in Europe, the Middle East, North America, and Africa.
  • Responsible for reproducing/confirming product defects and reporting such defects to Product Management for future consideration.
01/2019 - 04/2020
Lead M365 Administrator
Linde (Internet und Informationstechnologie, 1000-5000 Mitarbeiter)
  • Being Part of Project Management for planning, validating feasibility, communicating / presenting to stakeholders, executing, and troubleshooting Exchange Migration
  • Performing mailbox migrations from On-Premises Exchange, Webmail to Exchange Online
  • Administration, support, and configuration of O365, Exchange
  • Troubleshoot issues with Microsoft 365 Teams
  • Examine, redesign, present and execute new task management process with Microsoft Tools like MS Planner, To Do combined with Power Automate and implement it into Microsoft 365 Teams as well as Power BI
  • Troubleshoot Exchange related issues when alerted by monitoring software (SCOM)
  • Querying Exchange environment using the Office 365 PowerShell Module
  • Reviewing, testing, and making recommendations for standard email practices such as SPF, DKIM, DMARC, and ARC (Authentication Received Chain)
  • Supporting anti-spam filtering, review, email tracking, and transport rules
  • Monthly audits on the AAD environment to reconcile users.
  • Consult and support MDM Administrator regarding Active Sync and Autopilot deployment on mobile devices.
05/2018 - 12/2018
Intune Expert / 3rd Level Supporter
European Central Bank (Banken und Finanzdienstleistungen, 1000-5000 Mitarbeiter)
  • Migration of 5000 IOS Devices from Blackberry UEM to Microsoft Intune
  • Setup, Maintaining, Troubleshooting of the Intune Backend
  • App deployment and packaging, Policies, Task Sequences, Company portal
  • Autopilot, Configuration profile, Compliance baseline, Custom compliance, Conditional access
  • Security Assets: Encryption, Defender, ASR, AIP, DLP
  • General monitoring of site health via SSRS (SQL Server Reporting Services) and log files
  • Security & Compliance - Microsoft Defender ATP, Intune
  • Update Rings
  • Reporting
01/2017 - 03/2018
Windows Server Administrator
GlobalFoundries (Telekommunikation, 1000-5000 Mitarbeiter)
  • Assessing the stability, security, and scalability of installed Windows systems
  • Administration AD, ADFS, IIS, RDS, DNS, DHCP, and WINS
  • Print Server Management, Terminal Services, NIC
  • Troubleshooting BSOD issues and analyzing Memory Dumb
  • Automation & Patching using BMC TrueSight Server Automation
  • Performed detailed analysis of multiple systems to ensure compliance with ISO and SAS standards.
  • Responsible for supporting servers running Microsoft Windows Server 2008, 2012, 2016, and 2019 within a VMWare/ESXi infrastructure and Azure cloud environments.
  • Experience working with large-scale networks (4500 plus servers)
  • Managing implementation and enhancement of new or existing products supporting organization and business line objectives
  • Evaluating and escalating events and incidents to the T2 Windows Platform teams based on established escalation procedures.
  • Providing real-time monitoring and timely response to alerts and anomalies generated by system tools.
  • Patching/maintenance activities utilizing technologies (VMWare/ESXi, vSphere, SRM, WSUS, Azure, etc.)
  • Automating and improving processes to deliver stable systems.
  • Identifying and developing new security detection use cases, playbooks, and alerts for use within the SIEM (Security information and event management)
02/2015 - 09/2016
2nd Level Support Engineer
Deutz AG (Automobil und Fahrzeugbau, 1000-5000 Mitarbeiter)
  • Junior Server Administration
  • Storage Administration/Backup
  • Securing Data Backups and Restoration of Archived Data
  • Active Directory GPO-Management / OU-Structuring
  • Planning and Extending of Active Directory Structures
  • Documentation / Help the Helpdesk / Tutorial Creation
  • Windows Troubleshooting
  • Onsite Technician for Datacenter
  • Server Maintenance and Repair

Zertifikate

Microsoft Certified: Azure Virtual Desktop Specialty
Microsoft
2023
Microsoft Certified Trainer 2022-2023
Microsoft
2022
CCNA - Cisco Certified Network Associate
Cisco
2022
Miro - Collaborative meetings
Miro
2022
Miro - Mapping & diagramming
Miro
2022
Miro - Miro essentials
Miro
2022
Microsoft 365 Certified: Teams Administrator Associate
Microsoft
2021
Microsoft 365 Certified: Security Administrator Associate
Microsoft
2021
Microsoft Certified: Azure Administrator Associate
Microsoft
2021
Microsoft Certified Trainer 2021-2022
Microsoft
2021
Microsoft 365 Certified: Modern Desktop Administrator Associate
Microsoft
2021
MD-101: Managing Modern Desktops
Microsoft
2021
MD-100: Windows Client
Microsoft
2021

Reisebereitschaft

Weltweit verfügbar
Profilbild von Recep Gencaslan M365 Exchange SME & (Cloud-) System Administrator aus LudwigshafenamRhein M365 Exchange SME & (Cloud-) System Administrator
Registrieren