Digital Transformation - BSS scoping & solution consultancy and delivery

Technology Product Owner for the CRM product(Oracle CRM On Demand).
Accountable for Solution and Delivery of CRM projects for Consumer Banking
Segment for all markets globally.
Responsibilities:
* Technology Product Owner for all instances of the Oracle CRM On Demand
product which is central to the CEMS program. Total 21 instances covering 28
countries.
* Business Solution Manager for CEMS CRM Portfolio: Resposible for Solution
and Delivery for CRM
* Responsible for defining functional solution for all CRM projects
* Manage and mentor a team of Business Analysts for the CEMS program
* Interfacing with senior business stakeholders, super-users, program and
project managers to understand business strategies, goals and requirements
with the aim of providing a cost effective, extensible, robust and user friendly
solution aligned with SCB architectural principles and program roadmap.
* Delivery Manager accountable for development and delivery of all CRMOD
projects within agreed cost and timeline. Typically 10 ongoing big and small
projects at any given time.
* Technical Manager for team leads, developers and configurators for CRMOD
team
* Cost Estimations and Development plans
* Resource planning, recruitment, allocation and training
* People Management for Development and BA resources

* Onsite Solution Architect: Acting as an onsite Integrated Customer
Management Consultant for a fully integrated CRM-Ordering-Billing-
Provisioning system for the AMDOCS CES 7.5 and 5.5 suite
* Provide Solution Architecture and Roadmap, Design oversight, guidance and
Change Management for the program
* To ensure end-to-end integrity of the solution in line with customer's business
needs.
* Compliance assurance of solution deliverables[High Level Design and
Interface Design] with the agreed architecture blueprint and principles
* Conducting feasibility and impact assessments and reviews of change
requests
* High Level Requirement Gathering and Business Analysis for all CRM and
Billing Modules involving interaction with senior business stakeholders in the
project/program
* Process mapping, GAP analysis and effort estimation for the above.
* Preparation/Review of following documents: Solution Blueprint, Roadmap,
SOW, High Level Design, Interface Design, Functional Requirement
document, Impact Assessment Document including effort estimates,
Functional Solution Document.
* Interface between Customer and the Amdocs development center which
actually develops the designed solution.

Solution Designer and Business Analyst for Maxis (with Amdocs) [Oct 2001 -
Mar 2004]
* Requirement Gathering
* Gap Analysis, Solution Design
* CRM-Billing integration
* CRM-CTI integration
* CRM Network trouble ticketing integration
Solution Architect and Project Manager for Celcom (with HP) [May 2000 - Aug
2001]
* Solution and Delivery accountability for CRM solution
* Integration with Billing, Remedy ARS, Broad Vision portal
* Amdocs CRM implementaion
* Project Management, Account Management
Project Lead and BA for Direct Wines, UK (onsite) [Nov 1999 - Feb 2000]
* Gather requirements and prepare FSD for Sales Forecat System
* Deliver SFS, Train users

Banking Module - Forex Trade Finance - Development and Implementation
* Requirement Gathering, Gap Analysis
* Product Demo
* Product Development and Implementation
* Production Support
Implemented at : Abu Dhabi Commercial Bank, OBC, Bank of Baroda,
Karnataka Bank