Beschreibung
The consultant will be part of the ITSS Central Europe department and will report to the Regional IT Manager Central Europe.
Job description
The consultant will be primarily responsible for IT Site Support in Vienna, Austria.
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Global Service Desk agent (1st level telephone support to end-users) for Austria and Germany.
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Translations from local languages to English in Ticket Reception
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Follow-up on incidents and requests.
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On-Site support (1st and 2nd level desk side support)
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Eyes and Hands for our outsourcing partners on-site.
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Supporting all IT-related equipment which is not supported by the outsourcing partners (Telephony; Printers; )
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Support the out of scope systems with help of the concerned IT suppliers where needed.
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Handle budgeting and ordering of ICT solutions and hardware, making use of central frame agreements and local suppliers
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Hardware repairs when appropriate.
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IMACDs of ICT equipment
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Keeping the computer room up to Yara Standards (eg Safety regulations, documentation, etc.)
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Asset Management
Description of Mandatory Fields
1. Able to manage local IT according to the policies and work instructions of Central IT
2. Fast learner
3. Good communication skills
Required skills and competences
- Somebody with the knowledge and experience to get up to speed fast in a complex environment; both technical and process wise.
- Windows 7, MS Office
- Windows Active Directory
- Procurement/budgetting
- ITIL
- Lotus Notes, Outlook (Exchange)
- HP SM9
- Network technology
- AutoDesk
- ActiveSync/AirWatch
Languages:
Mandatory: English & German
Added Value: Hungarian, Polish, Romanian