Systems Engineer/Desktop Engineer/Technical Support/Windows/PKI/SCCM

Vertragsart:
Vor Ort
Start:
keine Angabe
Dauer:
6 months
Von:
HW Search & Selection
Ort:
Wien
Eingestellt:
24.06.2014
Land:
flag_no Österreich
Projekt-ID:
730567

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Systems Engineer/Desktop Engineer/Technical Support/Windows/PKI/SCCM

Austria, Vienna

To euro; 370 per day

Role
The IT Systems Engineer is:

(a) a technical specialist, designing and deploying departmental secure and user-friendly solutions for the end user computing environment;

(b) a focal point, coordinating and delivering departmental secure desktop solutions and support;

(c) a solution provider, troubleshooting and fixing technical issues related to the end user computing environment; and (d) a project manager, defining, planning and implementing desktop engineering projects.

Partnerships

The IT Systems Engineer collaborates extensively with users, business analysts, application developers, project managers, Service Desk staff, and infrastructure system engineers on matters related to usability and security of applications and systems pertaining to the Safeguards IT environment. He/she collaborates with the Division of Information Technology in the Department of Management to identify, design, implement, and manage in partnership IT solutions for the end user computing environment. The IT Systems Engineer collaborates with external vendors, service providers, and product suppliers to evaluate the suitability of their products and their service capabilities with the aim to introduce secure and resilient technologies and best practices to the Safeguard Department.

Functions:
    Desktop engineering: plan, design, implement, deploy, and manage user-friendly solutions for the end-user computing environment. Contribute to and play a leading role in the development of systems that adhere to the IT standards and policies. Develop and manage technologies for the deployment of software packages, updates, and fixes to the end-user computing environment in a secure, efficient and user-friendly manner. Evaluate, plan, test and deploy software updates and fixes.
    Information security: contribute as a key player to ensuring the confidentiality, integrity and availability of Safeguards relevant information by proposing and developing appropriate desktop measures and operational support options.
    Problem solving: investigate and resolve IT problems. Work with vendors on technical matters to prevent problems and optimise problem solving. Formulate and articulate expert opinions based on analysis.
    Planning and project management: formulate, plan, and execute desktop engineering projects. Identify, investigate, and advise on emerging technologies and products, and assess their suitability of use within the overall IT strategy.
    Communication: consult with and take direction from managers regarding work priorities and deliverables. Listen to customers, end users, and business analysts to understand requirements. Produce high level oral and written reports, presenting complex technical matters in clear terms tailored to specific audiences.
    Service management: take day-to-day responsibility to ensure the availability, performance and security of supported services; including the maintenance, monitoring and development of standard operating procedures.

Knowledge and Skills:
    In-depth technical knowledge and demonstrated experience of Windows Desktop operating systems, IT infrastructure, networking and  IT security
    In-depth understanding of secure and user-friendly computing environment design and operation.
    Excellent understanding of MS Windows 7, Office 2010, Active Directory and Group Policy;
    In-depth technical knowledge and demonstrated experience of automated software deployment systems, such as SCCM (System Center Configuration Manager);
    In-depth knowledge and demonstrated experience of design, configuration, deployment, operations, and improvement of virtualized computing environment;
    In-depth knowledge of information security principles, practices and technologies related to the end-user computing environment;
    Good understanding of Public Key Infrastructure systems and data encryption technologies used in a secure environment;
    Good understanding of authentication protocols especially in a multi-forest environment;
    Knowledge of ITIL service management and PRINCE2 project management or similar methodologies;
    Problem solving skills: Ability to analyse complex technical problems, design and implement innovative and appropriate solutions;
    Good communication and listening skills; effective presentation skills; ability to establish and maintain good relationships with internal and external counterparts and to work harmoniously in a multicultural/multidisciplinary environment with respect and sensitivity for diversity.

Education, Experience and Language Skills:
    University degree in fields related to information technology, computer sciences or related engineering field.
    At least five years of working experience in the relevant field(s) mentioned above, in an environment with significant IT security constraints.
    Practical experience in desktop installation, configuration, integration of diverse systems, troubleshooting and problem resolution.
    Practical experience with standardized IT service management processes, such as ITIL and project management methodologies, such as PRINCE2. Certifications are desirable.

Please forward your CV for this 6 month contract in one of the most beautiful cities in the world.