Desktop Supporter - 809

Vor Ort
3 Monate (Verlängerung möglich)
ORCA Solution AG
flag_no Schweiz

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ORCA Solution AG based in Basel and Zurich offers their services in IT-Industry since 1987 within Banks, Insurances and many other branches. For our client we are searching with the open

external Project 809

a Desktop Supporter

• Provide Desktop support to trading floor/ middle office and back office functions.
• Provide I.T. break fix and I.T. request services as scoped in the GTIS Service Catalog.
• Provide those services within the SLAs defined in the GTIS Service Catalog
• Second level support (after USC) for MS Office suite of applications and Outlook, Avistar, Lync
• Blackberry troubleshooting and support
• Deploy workstations for Trade floor clients
• Escalation of issues/ problems to appropriate owners/ teams
• SNOW ticket queue monitoring and management
• MDS application support and troubleshooting
• Goods received process co-ordination
• Accurately book time into the BOW and TES systems
• Third party vendor management, overseeing IMAC deliveries
• Occasional out of hours and weekend work / Ad-Hoc local project related activities
• Participation in regional/global/local GTIS initiatives
• Contribute to non GTIS initiated projects (e.g. Lync, Wifi)
• Root cause analysis, attend bi-weekly global call with engineering.
• Remote support for Satellite office
• BCP inventory mgmt., maintenance and support (Isolation testing, Periodic readiness check)
• Site power down / up support activities
• Executive support out of hours
• Provide IT setup for large conference and event setup (variety of activities for on-site or off-site conferences & marketing events)

• Bachelor degree in Technology, MSCE or equivalent higher education in I.T.
• ITIL foundation certification highly desirable
• Windows 7 / XP
• MS Office application suite
• Market Data Applications desirable (Reuters, Bloomberg)
• Various remote access solutions (i.e. Blackberry, Good, VPN, Citrix)
• Strong problem solving and analytical skills
• Experience in face to face I.T. desktop support, preferably in a large organization
• Experience supporting an Investment Bank highly desirable
• Client-focused and ability to empathize with clients’ needs and instill confidence that their issue will be dealt with efficiently and effectively
• German native or excellent, English fluent

Time Line:
• Start Date: ASAP
• Duration: 3 months with option on extension
• Workload: 100%
• Location: Zurich

Should you wish to apply, please send your latest CV in WORD format and IN ENGLISH together with your availability and the ALL INCLUSIVE RATE in SWISS FRANCS you require.

Telefon: +41 (0)

Your Consultant
Andreas Brügger

ORCA Solution AG, Aeschengraben 10, 4051 Basel