Director IT Service Management ITIL 621

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Schlagworte

Beschreibung

ORCA Solution AG based in Basel and Zurich offers their services in IT-Industry since 1987 within Banks, Insurances and many other branches. For our client we are searching with the open

Permanent Position 621

a Director IT Service Management ITIL

Tasks:
• Develop solution strategies, architectures and roadmaps in alignment with ITIL processes and the Global IT management team.
• Collaborate with the Global IT management team and appropriate divisions / brands / functions to understand business strategies and needs related to IT Service Management.
• Develop and manage annual budget for the IT Service Management.
• Research, evaluate and recommend with input from appropriate cross-functional groups, software solutions to assist in the development, establishment and monitoring of ITIL processes. Oversee implementation of such a solution including progress reports to CIO, steering committee etc.
• Drive implementation and enforcement of standard processes and the retirement of non-compliant methods.
• Develop, implement and monitor Service Level Agreements (SLAs) for internal IT services.
• Ensure implemented processes meet group standards for security, performance and regulatory compliance
• Direct, manage, mentor and coach all member of the Global IT Service Management team
• Set measurable objectives and standards for team member’s performance and conduct

Skills needed:
• Solid experience and understanding of ITIL Service Management processes, with demonstrable background related to Incident, Change, Release and Service Level Management.
• Preferable experience managing multi-national or global programs implementing new business process solutions and retiring legacy methods
• IT operations management experience
• Solid experience with current BPM technologies and architectures
• Bachelor’s or Master’s degree in Organizational Psychology with emphasis on organizational change management. Alternatively a Bachelor’s or Master’s degree in Computer Science with strong proven experience in organizational change management
• Business focus and experience from a similar role in a multi-national company
• Solid experience managing people and budgets
• Excellent people and interactive skills
• Ability to work well in a matrix organization
• Some international travel required

Time Line:
• Start Date: ASAP
• Location: Zurich

Could we gain your interest for this project? We look forward to hearing from you at or

Your Consultant
Jennifer Sloot
Start
09.2012
Von
ORCA Solution AG
Eingestellt
23.08.2012
Ansprechpartner:
Andreas Brügger
Projekt-ID:
410923
Vertragsart
Festanstellung
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