Beschreibung
We are looking for a Junior Service Desk Agent in the area of Zurich:Tasks:
• Call entry for selected Customers (phone)
• Open/validate/route the support cases
• Assure Customer is informed regarding support status
• A-Z monitoring all open cases of selected customers
• Interface between the Customer and the support organization
• Dispatch Calls electronically using given tools and applications
• Manage open calls/reporting
• “push” cases through support organization
• Deal with Global Support Centers
• Maintain case lists
• Handle and coordinate complaints/critical cases
Service hours: 8 a.m. – 5 p.m.
Skills:
• Good mannered
• Organization talent
• Experienced in telephone communication
• Open minded / Team-working
• Clear communication (voice and articulation)
• Independent
• Able to think customer oriented
• Experienced with PC/MS Office
• German/English/French speaking (Excellent command of French language is required, preferably mother-tongue)
• Friendly behavior
• Conscientious, precise & accountable
• Stress resistant
• Looks for work
• Flexible
• Team oriented
• Willingness to learn and enhance skills
• Familiar with the world of IT
Start:
ASAP (July or August)
Duration:
Open
Should you wish to apply, please send your latest CV in WORD format and IN ENGLISH together with your availability and the ALL INCLUSIVE rate in Swiss Francs you require.
Jennifer Sloot
ORCA Solution AG
Aeschengraben 10
4010 Basel
Telefon:
Email:
ORCA Solution AG