Beschreibung
I am currently recruiting a Deskside Support Analyst (German speaker) in Guntramsdorf - Austria, to provide business clients with guidance and second level support by assisting in problem resolution.
The Analyst acts as the key contact for on-site and remote clients for Workstation problems, requests for new equipment or services and production problems and inquiries
Primary Responsibilities/Accountabilities for the Deskside Support Analyst (German speaker) role in Guntramsdorf - Austria:
* Executive Support experience a big plus
* Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client's satisfaction.
* Provides second level support to the Help Desk Analyst and responds to problem tickets in a timely and efficient manner.
* Receives, coordinates and installs desktop equipment and software according to department standards and procedures, and as needed.
* Interacts with Help Desk and Network Services personnel to provide timely information regarding problem tickets and their resolution.
* Provides desktop visits to business clients to assess their problems, coordinate the right equipment/software to resolve problems or process service requests.
* Maintains contact with clients and second/third level support personnel on operational and production problems.
* Maintains software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained.
* Upholds the enterprise policy and procedures as well as recommends new and improved guidelines to ensure compatibility and better service to users of personal computers.
* Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing desktop solutions.
* Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication.
* Strives to learn the job functions of the position's immediate supervisor as well as peer level positions with whom the individual interacts.
* Adheres to Service Level Agreements as outlined in the Help Desk Policies and Procedures.
* Maintain, analyze, troubleshoot, and repair computer systems, hardware and software and computer peripherals.
* Deploy, Configure, and Support IP based desk, wireless, and soft phones.
* Document, maintain, upgrade or replace hardware and software systems.
* Support and maintain user account information including rights, security and systems groups.
* Should have knowledge in Desktop Imaging & Scripting.
* Extensive knowledge on Hardware & O/S troubleshooting.
* Should be expert in deployment of operating systems locally & globally.
* Good knowledge in Microsoft Operating System - Windows XP & Windows 7/8.
* Good understanding of IP telephony setups and installs
* Solid Blackberry and iPhone troubleshooting skills
* Basic understanding of Macs - Nice to have.
* Basic understanding of Networking Technologies.
* Basics of Active Directory and Servers
* Understanding of Helpdesk Ticketing System such as Remedy or Service NOW
* Knowledge on all standard Desktop Applications.
* Excellent customer service skills. - This is a MUST!
* Excellent troubleshooting skills - This is a MUST!
* Excellent interpersonal skills to interact with various individuals with diverse backgrounds - This is a MUST!
* The ability to learn and understand new technology and skills quickly
* Ability to react to and act upon feedback.
* Must to be a team player
Position Requirements for the Deskside Support Analyst (German speaker) role in Guntramsdorf - Austria:
* High school diploma or equivalent is required.
* BS or BA degree in computer science, business administration or related field is preferred.
* 3 years of personal computer experience.
* Familiarity with existing operating systems is required.
* Experience with MS Office applications suite is required.
* Good oral, telephone and written communication skills.
I am shortlisting immediately, starting ASAP, phone interview this week!
This role is suitable for a Deskside Support Analyst (German speaker) role in Guntramsdorf - Austria, who is looking to work in a professional team within a successful multinational company.
If you are interested in this position, please submit your CV for consideration now!