Beschreibung
Hello All,Hope you are well and safe.
Ubique Systems is working towards hiring a Desktop Support Analyst in Austria.
If you are interested, please feel free to share your CVs.
Position Overview:
The Deskside Support Analyst must provide business clients with guidance and second level support by assisting in problem resolution. The Analyst acts as the key contact for on-site and remote clients for workstation problems, requests for new equipment or services and production problems and inquiries
Primary Responsibilities/Accountabilities:
• Executive Support experience a big plus
• Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client’s satisfaction.
• Provides second level support to the Help Desk Analyst and responds to problem tickets in a timely and efficient manner.
• Receives, coordinates and installs desktop equipment and software according to department standards and procedures, and as needed.
• Interacts with Help Desk and Network Services personnel to provide timely information regarding problem tickets and their resolution.
• Provides desktop visits to business clients to assess their problems, coordinate the right equipment/software to resolve problems or process service requests.
• Maintains contact with clients and second/third level support personnel on operational and production problems.
• Maintains software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained.
• Upholds the enterprise policy and procedures as well as recommends new and improved guidelines to ensure compatibility and better service to users of personal computers.
• Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing desktop solutions.
• Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication.
• Strives to learn the job functions of the position’s immediate supervisor as well as peer level positions with whom the individual interacts.
• Adheres to Service Level Agreements as outlined in the Help Desk Policies and Procedures.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware and software and computer peripherals.
• Deploy, Configure, and Support IP based desk, wireless, and soft phones.
• Document, maintain, upgrade or replace hardware and software systems.
• Support and maintain user account information including rights, security and systems groups.
• Should have knowledge in Desktop Imaging & Scripting.
• Extensive knowledge on Hardware & O/S Trouble Shooting.
• Should be expert in deployment of operating systems locally & globally.
• Good knowledge in Microsoft Operating System - Windows XP & Windows 7 /8.
• Good understanding of IP telephony setups and installs
• Solid Blackberry and iPhone troubleshooting skills
• Basic understanding of Macs – Nice to have.
• Basic understanding of Networking Technologies.
• Basics of Active Directory and Servers
• Understanding of Helpdesk Ticketing System such as Remedy or Service NOW
• Knowledge on all standard Desktop Applications.
• Excellent customer service skills. – This is a MUST!
• Excellent troubleshooting skills – This is a MUST!
• Excellent interpersonal skills to interact with various individuals with diverse backgrounds – This is a MUST!
• The ability to learn and understand new technology and skills quickly
• Ability to react to and act upon feedback.
• Must to be a team player
Position Requirements:
• High school diploma or equivalent is required.
• BS or BA degree in computer science, business administration or related field is preferred.
• 3 years of personal computer experience.
• Familiarity with existing operating systems is required.
• Experience with MS Office applications suite is required.
• Good oral, telephone and written communication skills.
Hope to hear from you soon.
Thanks and regards,
Pratanu