Beschreibung
The consultant will have the following responsibilities:Administrator – Incumbent responsibilities include design, implementation, administration and maintenance of Microsoft Exchange 2013, Exchange 2016, Exchange 2019, Exchange Online and hybrid-based messaging infrastructures and other O365 services in ICC partners operations. The incumbent is responsible for implementing, managing and maintaining standard configurations, monitoring and analysis tools, as well as assisting with the solution of the problems related to ICC or ICC partners as a part of the incident management process.
Deployment– The incumbent is responsible for design, final testing and deployment of email solutions and related systems as well as all related technical documentation as part of release management process.
Analyst – Incumbent will be responsible for analyzing the technical needs of customers, end-users and stakeholders while helping identify technical problems and propose solutions as a part of problem management process.
Planner – Incumbent must be able to analyze ICC partners overall requirements and develop a comprehensive plans that meet overall goals and objectives as a part of service level management process.
Resolve incidents, implement and participate to problem resolutions;
Collaborate with other teams to implement service and system monitoring, alerting and reporting of the Unified Messaging services;
Collaborate with other teams to define and develop documented procedures;
Provide stand-by services during weekends, official holidays and outside business hours as required.
Qualifications and Skills:
• At least 5 years of experience in managing, operating and maintaining a large, multi-site and complex messaging infrastructures based on Microsoft Exchange 2013 and a minimum of 2 years of experience in supporting Office 365 Cloud and Hybrid environments for Exchange and associated infrastructures;
• Excellent knowledge of Microsoft Exchange /Exchange Online;
• The consultant must hold industry certifications in Exchange 2013 and Office 365;
• Very good knowledge of MS Active Directory / Azure AD services and Azure AD connect in a complex environment;
• Exposure in migration projects such as on-premises to cloud Exchange and related integration features are highly desirable;
• Knowledge of Microsoft Identity Manager (MIM) is an advantage;
• Experience in scripting, in particular PowerShell;
• Good understanding of management and monitoring tools such as SCOM;
• Desirably, the candidate would have good understanding of other messaging platforms, such as BlackBerry, SendMail, PostFix, Lotus Domino, messaging security using technologies including PKI, S/MIME, DKIM, as well as email archiving, journaling and hygiene platforms.
• Experience with service management (ITIL, ISO20000) and project management (PMI, Prince2) methodologies
• Good interpersonal skills and ability to work in a team of diverse skills;
• Good communication and presentation skills;
• Excellent knowledge of English (both written and verbal);
The consultant must be able to:
• Communicate effectively in both verbal and written forms;
• Write technical documents, reports and procedure manuals;
• Present information effectively and respond to questions from a wide variety of audiences;
• Work under pressure, with minimum supervision and a good level of proactiveness;
• Grasp complex concepts, have logical and analytical approach to solving problems;
• Collaborate with offshore/nearshore teams and share knowledge;
• Troubleshoot and resolve issues in a timely manner, within SLA;
• Adapt to changing and ambiguous requirements during the project lifecycle;
• Assess and gather customer requirements and follow through tickets and project tasks to completion;
• Experience with service management (ITIL, ISO20000) and project management (PMI, Prince2) methodologies
Activities and Deliverables
Under the supervision of the Unified Messaging Operations Team Lead, the Exchange administrator will:
• Work on-site in ICC’s offices in Valencia, Spain
• Collaborate with the existing messaging administrators to deliver the Unified Communications Services to ICC and its clients;
• Collaborate with other teams and contribute to the service and system monitoring and alerting;
• Support and maintain the Unified Messaging infrastructure as described above;
• Collaborate with other teams to define and develop documented procedures;
• Participate in the “on call” shits for support outside of working hours;
• Perform other activities as required.