Beschreibung
Job Description
Experience and Skills:
Minimum of 6 years of continuous professional and practical experience supporting Cisco based networks (LAN, WAN, Wireless) an enterprise environment is required.
Skills and knowledge:
- In-depth technical knowledge of Cisco Catalyst and Nexus switching hardware and software gained over some years of providing support in an IT enterprise environment, including using change management, incident management processes, and ownership of support cases opened/closed via hardware vendors.
- In-depth technical knowledge of Cisco wireless, including Cisco Access Points, Wireless LAN controllers, Cisco PRIME and Cisco Mobility Services gained over some years of providing support in an IT enterprise environment, including using change management and incident management processes and ownership of support cases opened/closed via hardware vendors.
- Familiarity with monitoring tools similar to those used in the IAEA infrastructure such as SolarWinds and Cisco PRIME.
- Solid technical knowledge of software upgrade procedures for Cisco Routers, Switches and wireless devices.
- Solid technical knowledge of Data Centre environments including racks, cabling standards, power, cooling and security.
- Solid knowledge of Local Area and Data Centre networking and protocols, in particular, VLAN's, 802.1x (Cisco ACS), VRF's, vPC's, QOS, VPN's, TCP/IP and Ethernet.
- Solid knowledge of security concepts eg ISO27001 or equivalent.
- Problem solving skills: Ability to identify technical problems and to propose sound solutions.
- Knowledge sharing: Capability to effectively communicate technical information within a team environment.
- Willingness to perform after hours support, configuration changes, and upgrades as requested
- Interpersonal skills: Ability to deal effectively with customers, colleagues and other technical staff in a courteous and friendly manner and to work in a multicultural environment with sensitivity and respect for diversity.
Up-to-date subject and product specific certifications in services or products running on Cisco IOS platforms, IT Security, Project management and/or Service Delivery Methodologies, etc. are strongly desirable. Affiliates taking on Network support positions will require Cisco certification or any other general Networking certification.