Beschreibung
Help Desk Support Engineer | 1 year, extendable | Milan, Italy
We are currently looking for a motivated Help Desk Support to join a team in Milan, Italy. A great opportunity to work in the IT industry.
List of Tasks of the Help Desk Support Engineer:
- Manage all incoming incidents from the customer which has been forwarded by 1st level Contact Center to 2nd level Support
- Analyze incident root cause & propose solutions in a customized Windows client environment
- Involve other down-streamed support units for solution design
- Process customer change requests
- Manage the communication with the customer during incident processing
- Cross country collaboration with other Operating Centers
- Familiar with used support tools HP Service Manager and Remedy
- Functional and IT skills required
- Deep knowledge of various IT Infrastructure technologies
- network components such as Routers, switch, WLAN access
- telephone infrastructure, such as Voice Gateways, analogue connectivity, etc.
- Equipment, such as PC, laptop, fax, screens, (multifunction) printers, peripherals
- Deep knowledge of various IT Software technologies
- Server & Client OS W2K8/W2K12, WINDOWS 7/10
- Windows OS standard and administration tools and interfaces
- OS near application (eg driver, MS Office)
- several years of professional experience as Windows OS administrator in complex banking IT
- environments
- Assertiveness in dealing with customer support situations
- Ability to communicate with clients and to transfer complex IT context
- ITIL process know-how and experience
- Familiar with used support tools HP Service Manager and Remedy
This role is suitable for a Help Desk Support Engineer who is looking to work in a professional team within a successful company.
If you are interested in this position, please submit your CV for consideration