Beschreibung
Job Title: Middle Office Team Lead
Location: Wroclaw, Poland
Duration: 18 Months (3 months initially)
Responsibilities:
- Being part of our Middle Office team your day-to-day tasks will be related, but not limited to:
- Supervises a medium to large-sized team of Middle Office Support staff
- Serves as first line supervisor for assignment of tasks and resolution of issues
- Manages escalation and correction of errors
- Provides oversight on review of exceptions, ensuring all internal, external, and regulatory procedures were followed
- Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented
- Identify risks associated with new and existing processes and implement measures to control
- Ensure that all errors are identified, recorded and reviewed, and appropriate action taken to address root cause and avoid repeat occurrence
- Arrange regular tests to identify any operational inconsistencies from agreed checklists, controls, guidelines and written procedures
- Participate in process improvement initiatives and actively encourage new ideas from team members
- Ensure cross training to provide cover within the team
- Helps develop and contribute to the achievement of team objectives
- Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team
- Responsible for assisting with recruitment and completion of staff performance and development plans
- Provides ongoing feedback to staff
- Support Managers decisions related to general administrative initiatives to ensure that corporate directives are delivered to their teams
- Work with line manager on ad-hoc projects and initiatives to ensure agreed client service levels are met
Requirements:
- Bachelor's/Master's degree in Finance/Banking
- A minimum of 5 years' work experience in Operations/Middle Office area
- At least 2 years of experience in people management role
- Technical knowledge how financial instruments works - both listed and unlisted.
- An in-depth technical knowledge of Middle Office and/or Back Office procedures gained within a cross-product operations role would be beneficial
- Excellent teamwork, interpersonal, oral and written communication skills.
- Excellent verbal and written communication skills in English
- Dependability, flexibility and the ability to lead by example,
- Very good organizational skills,
- High degree of accuracy
- Ability to adhere to rigid deadlines;
- Resistant to stress
- Team spirit, can do attitude
- Self-motivation and the ability to work independently and as part of a team