Global Incident Manager

Vertragsart:
Vor Ort
Start:
10.2010
Dauer:
48 Monate
Von:
ORCA Solution AG
Ort:
Basel
Eingestellt:
01.10.2010
Land:
flag_no Österreich
Projekt-ID:
171985

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We are looking for our client for a Global Incident Manager in the area of Basel:

Project Description:
new built SM Organization

Task Description:
Ensuring post-review of priority 1 incidents
Chairing the incident and problem review meetings
Following defined escalation path when needed, as defined in the escalation policy
Notifying the participants in the Incident Management process when standards and procedures are not being followed
Rerouting misdirected incidents that have not been handled in a timely manner
Responding to the Incident Analysts regarding escalation issues in a timely and appropriate fashion
Identifying incidents which need special attention or escalation
Managing major incidents
Carries out the Process Manager responsibilities for the Incident Management process

Skills:
Process (ITIL) Know-how
Know-how in the Incident Management process area

Nice to have Skills:
Project management experience
Regulated account experience

Start:
October 2010

End:
2014

Utilization:
100% / 5 days per week

Please send us your CV as a Word Document incl. Availability and hourly rates.

ORCA Solution AG
Aeschengraben 10
4010 Basel

Telefon: +41 (0)
Email:
ORCA Solution AG