Global operational Request Process Coordinator

Vor Ort
48 Monate
ORCA Solution AG
flag_no Österreich
Jennifer Sloot

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We are looking for our client for a Global operational Request process coordinator in the area of Basel:

Project Description:
SM Organization Process Coordination

Task Description:
A Process Coordinator role may exist at an Account, Delivery Center, and in some instances Country level. The actual spread of the Coordinator roles will vary across organizations, but where they exist Account Coordinators will be accountable to Delivery Center Coordinators, and Delivery Center Coordinators to Country Coordinators as appropriate. Country Coordinators (or Delivery Center Coordinators if none exist) will additionally be accountable to Country Process Managers. This role, at all levels, can break down into two separate areas: the day-to-day proactive role and the administration elements required to support the role. In organizational terms this role may therefore be split and be assigned to different skill levels. Specific responsibilities of the Process Coordinator(s) include:
Coordinating day-to-day process(es) execution
Resolving process exceptions that arise during normal day-to-day process activities
Ensuring that all specific process roles are correctly assigned and executed
Acting as an escalation contact for all roles involved in the process
Controlling individual items of work within a process(es)
Providing appropriate process education to process users
Producing and maintaining procedures on an ongoing basis
Documenting any required process improvements
Documenting any process compliance issues
Making recommendations for process, procedure, and tool improvements
Audit Report
Completed Action Plan
Completed Customer Satisfaction Survey
Completed Health Check / Audit
Outcome of Process Compliance Issue
Process Health Check Requirement
Resolved Process Compliance Issue
Documented Process Compliance Issues
Documented requirements for process improvements
Escalation Details
Implemented configured operational processes
Issue Resolution Solution
Locally Resolved Process Issue / Exception
Process Trend Analysis • Request Records Updated
Root Cause Analysis for Any Negative Process Trends
Up-to-date information about the request status provided to the requester

Focused Task Description:
The Change Process Coordinator is overlooking process issues and procedural flows in close cooperation with the Process Manager. Specific responsibilities include:
Defining Change Mgmt Key Performance Indicators for the Process Mgr.
Analyzing process issues based on the input from the daily operation.
Constantly review the process in its entirety.
Work and develop necessary process changes in cooperation with the Process Architect
Work on the permanent process improvement.
Creating and maintain the Process Documentation.
Creating and maintaining Training Documentation
Training of the delivery staff located in various Centers.
Backup of the Process Manager
Report any process issues and changes on a weekly base.
Report KPIs to Business Control

Process (ITIL) Know-how
Know-how in the Operational Request Management process area
Good communication skills

Nice to have Skills:
Project management experience
Regulated account experience

October 2010


100% / 5 days per week

Please send us your CV as a Word Document incl. Availability and hourly rates.

ORCA Solution AG
Aeschengraben 10
4010 Basel

Telefon: +41 (0)
ORCA Solution AG