Beschreibung
Our costumer is looking for a freelancer for the application service desk support (m/f), located in Vienna
Main tasks:
- Colleagues of the Service Desk support are working between the service desk (directly registering the client issues) and the Developement Team (fixing application problems)
- Monitor and handle Service Desk tickets assigned to the Application Providers on behalf of the Development team
- Communicate with the clients via the ticket to collect sufficient information to reproduce problems
- Investigate the reported issues and create a reproducible problem report for the Development team
- Follow-up the status of the created problem reports with the Development team and report back to the Service Desk tickets
Required profile:
- Good testing skills
- English is a must
- Able to quickly learn working with complex domains / systems
- Ideally some IT background (familiar with Jira, can communicate with SW developers)
Ansprechpartner:
softwareXperts GmbH
Katarina Jurcikova