Application Service Desk Support (m/f) (6749-20180619)

Wien  ‐ Vor Ort
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Beschreibung

Our costumer is looking for a freelancer for the application service desk support (m/f), located in Vienna

Main tasks:

  • Colleagues of the Service Desk support are working between the service desk (directly registering the client issues) and the Developement Team (fixing application problems)
  • Monitor and handle Service Desk tickets assigned to the Application Providers on behalf of the Development team
  • Communicate with the clients via the ticket to collect sufficient information to reproduce problems
  • Investigate the reported issues and create a reproducible problem report for the Development team
  • Follow-up the status of the created problem reports with the Development team and report back to the Service Desk tickets

Required profile:

  • Good testing skills
  • English is a must
  • Able to quickly learn working with complex domains / systems
  • Ideally some IT background (familiar with Jira, can communicate with SW developers)



Ansprechpartner:
softwareXperts GmbH
Katarina Jurcikova
Start
07.2018
Dauer
12
Von
softwareXperts GmbH
Eingestellt
19.06.2018
Ansprechpartner:
Katarina Jurcikova
Projekt-ID:
1577733
Vertragsart
Freiberuflich
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